Page de couverture de Business of Tech: Daily 10-Minute IT Services Insights

Business of Tech: Daily 10-Minute IT Services Insights

Business of Tech: Daily 10-Minute IT Services Insights

Auteur(s): MSP Radio
Écouter gratuitement

À propos de cet audio

 In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.Copyright 2019-2024 MSP Radio Politique Économie
Épisodes
  • AI for MSPs: Automating Customer Service and Enhancing Nonprofit IT Solutions

    AI for MSPs: Automating Customer Service and Enhancing Nonprofit IT Solutions
    Dec 21 2025

    Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response to the increasing demand for cloud solutions, particularly Azure, during the pandemic. Solaris Technologies, founded in 2012, focuses on providing managed services primarily to nonprofits and small to mid-sized businesses. The company has implemented an automated cloud management platform in partnership with Nerdio, which has enabled them to efficiently deploy Azure Virtual Desktops and streamline support processes for their engineers.

    The conversation highlighted the importance of automation in reducing operational inefficiencies. Solarus Technologies has integrated automation tools, such as PIA, to manage user onboarding and ticket dispatching, achieving a 35% automation rate for incoming tickets. However, Nikravesh acknowledged that the journey toward effective automation is iterative, requiring ongoing adjustments to improve performance. The company has also seen significant benefits from automating user onboarding processes, which have reduced the back-and-forth communication typically associated with new hires.

    Nikravesh also addressed the challenges faced by nonprofits in adopting AI technologies, noting that many organizations struggle with data readiness and security. To assist clients in overcoming these hurdles, Solarus Technologies collaborates with an AI consultant to conduct readiness assessments, ensuring that clients can effectively leverage AI tools when they are prepared. This proactive approach aims to help nonprofits focus on their missions rather than IT concerns.

    For MSPs and IT service leaders, the discussion underscores the necessity of evaluating tool stacks and vendor partnerships strategically. Nikravesh emphasized the importance of smart revenue growth, advising MSPs to assess their client relationships and eliminate those that do not contribute positively to their bottom line. As the industry continues to evolve, the integration of cloud services and AI will remain critical topics for MSPs, necessitating a focus on delivering value while managing operational complexities.

    💼 All Our Sponsors

    Support the vendors who support the show:

    👉 https://businessof.tech/sponsors/

    🚀 Join Business of Tech Plus

    Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

    👉 https://businessof.tech/plus

    🎧 Subscribe to the Business of Tech

    Want the show on your favorite podcast app or prefer the written versions of each story?

    📲 https://www.businessof.tech/subscribe

    📰 Story Links & Sources

    Looking for the links from today’s stories?

    Every episode script — with full source links — is posted at:

    🌐 https://www.businessof.tech

    🎙 Want to Be a Guest?

    Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:

    💬 https://www.podmatch.com/hostdetailpreview/businessoftech

    🔗 Follow Business of Tech

    LinkedIn: https://www.linkedin.com/company/28908079

    YouTube: https://youtube.com/mspradio

    Bluesky: https://bsky.app/profile/businessof.tech

    Instagram: https://www.instagram.com/mspradio

    TikTok: https://www.tiktok.com/@businessoftech

    Facebook: https://www.facebook.com/mspradionews


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
    Voir plus Voir moins
    19 min
  • MSP Profitability Trends: Understanding Revenue Growth and Labor Costs in 2025

    MSP Profitability Trends: Understanding Revenue Growth and Labor Costs in 2025
    Dec 20 2025

    The episode features a discussion on the current state of profitability and revenue growth within the Managed Service Provider (MSP) industry, highlighting that 2024 marks the fifth consecutive year of strong profitability. Despite this positive trend, revenue growth has cooled compared to the rapid increases seen from 2021 to 2023, with organic revenue growth peaking at 25% before declining to around 10.6%. This shift has led to concerns that MSPs may be under pressure; however, profitability metrics indicate that the industry remains healthy, with best-in-class firms achieving significantly higher earnings than their median peers.

    Peter Kujawa of Service Leadership elaborates on the factors influencing these trends, noting that while profitability has improved, wage inflation has impacted service gross margins. The data reveals that the best-in-class MSPs maintain a W2 ratio that allows them to generate more revenue per employee compared to their median and bottom quartile counterparts. This efficiency is crucial as the industry matures, with many MSPs now facing the challenge of adapting to a more competitive landscape where automation and AI are becoming increasingly important.

    The conversation also touches on the evolving compensation structures within MSPs, emphasizing the importance of incentive pay over base salaries. Best-in-class firms tend to offer higher variable pay percentages, which are tied to performance metrics that employees can control, thereby motivating better outcomes. This approach contrasts with the bottom quartile, where compensation structures may not align as effectively with performance, potentially leading to complacency.

    For MSPs and IT service leaders, the key takeaway is the necessity of embracing operational efficiency and automation to remain competitive. As the market continues to mature, those who invest in automation and refine their compensation strategies will likely see improved profitability and growth. The episode underscores the importance of understanding market dynamics and leveraging data-driven insights to make informed business decisions.

    💼 All Our Sponsors

    Support the vendors who support the show:

    👉 https://businessof.tech/sponsors/

    🚀 Join Business of Tech Plus

    Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

    👉 https://businessof.tech/plus

    🎧 Subscribe to the Business of Tech

    Want the show on your favorite podcast app or prefer the written versions of each story?

    📲 https://www.businessof.tech/subscribe

    📰 Story Links & Sources

    Looking for the links from today’s stories?

    Every episode script — with full source links — is posted at:

    🌐 https://www.businessof.tech

    🎙 Want to Be a Guest?

    Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:

    💬 https://www.podmatch.com/hostdetailpreview/businessoftech

    🔗 Follow Business of Tech

    LinkedIn: https://www.linkedin.com/company/28908079

    YouTube: https://youtube.com/mspradio

    Bluesky: https://bsky.app/profile/businessof.tech

    Instagram: https://www.instagram.com/mspradio

    TikTok: https://www.tiktok.com/@businessoftech

    Facebook: https://www.facebook.com/mspradionews


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
    Voir plus Voir moins
    44 min
  • MSP Cybersecurity: Navigating AI Accountability and Job Market Shifts in 2025

    MSP Cybersecurity: Navigating AI Accountability and Job Market Shifts in 2025
    Dec 19 2025
    Conflicting jobs data indicates a complex economic landscape for IT service providers, as the unemployment rate in the tech sector has risen to 4% with a loss of 134,000 jobs between October and November 2025. Despite a drop in the overall unemployment rate to 4.2% and a projected growth of managed services contributing $608 billion to the B2B technology sector, the mixed signals from economic indicators complicate decision-making for the Federal Reserve and raise concerns about consumer spending. Analysts emphasize that the current job losses reflect a shift in responsibility from internal roles to external managed service providers (MSPs), which may not alleviate underlying risks.The National Institute of Standards and Technology (NIST) has released a draft profile addressing cybersecurity challenges posed by artificial intelligence (AI), highlighting the need for organizations to manage AI-related security risks effectively. This profile outlines how AI can enhance cybersecurity defenses while also detailing the responsibilities that come with its deployment. Recent assessments reveal that while some AI models perform better in security contexts, the lack of clarity around accountability when AI systems make decisions remains a significant concern for MSPs.Private equity activity is accelerating in the managed services sector, exemplified by Broadwing Capital's acquisition of CloudScale365, which aims to create a platform addressing gaps in the fragmented IT-managed services market. This consolidation trend raises questions for MSPs about operational norms and the potential loss of control over their business models. As platforms seek to standardize pricing and decision-making processes, MSPs must consider how these changes will affect their service delivery and customer relationships.For MSPs and IT service leaders, the evolving landscape underscores the importance of understanding where risk is shifting and how to price and govern accordingly. The retreat from AGI hype and the focus on practical AI applications signal a need for clarity in decision-making processes, particularly as automation becomes more prevalent. MSPs that can articulate the limitations of their AI systems and establish clear accountability frameworks will be better positioned to navigate the complexities of the current market. Four things to know today00:00 As Jobs Data Conflicts and Tech Employment Slips, Managed Services Absorb Risk and Responsibility05:46 NIST’s AI Security Framework Meets Reality as Model Safety Gaps Expose Accountability Risks08:54 Broadwing Launches MSP Platform to Standardize Scale, Signaling Growing PE Pressure on MSP Operations11:03 AI Rebrands Itself as Open Source Expands, Automation Scales, and Accountability Gets Murkier This is the Business of Tech. Supported by: https://saasalerts.com/mspradio/ 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
    Voir plus Voir moins
    18 min
Pas encore de commentaire