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Because they can struggle to get organized, many small business owners suffer with a constant sense of being behind. In this episode, Brian shares the five elements that entrepreneurs and small business owners can use to create more structure, eliminate overwhelm and succeed at the highest levels.

YOU WILL LEARN:

· Why business goals must be specific.

· How to track production stats.

· How a good coach can help.

MENTIONED IN THIS EPISODE:

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NOTEWORTHY QUOTES FROM THIS EPISODE:

“It's very easy for the business to own us, instead of us owning the business.” – Brian Buffini

“People with goals succeed because they know where they're going.” – Earl Nightingale

“You don't get paid for the hour, you get paid for the value you bring to the hour.” – Jim Rohn

“What gets measured, gets managed.” – Peter Drucker

“Know your hourly worth.” – Brian Buffini

itsagoodlife.com

Hosted on Acast. See acast.com/privacy for more information.

Click here to listen to the full episode

In today’s transactional society, entrepreneurs who consistently exceed their customers’ expectations will stand out and achieve phenomenal success. In this episode, Brian teaches why a positive focus on providing exceptional customer service builds a strong business culture, forges long-lasting relationships and creates a tribe of loyal advocates who refer.

YOU WILL LEARN:

· Why you must fill the need.

· How to go the extra mile.

· How to make it extraordinary.

NOTEWORTHY QUOTES FROM THIS EPISODE:

“Delight your customers. That's the secret to success in business. No-one ever went out of business having millions of delighted customers.” – Warren Buffet

“Poor customer service is the death knell for a business.” – Brian Buffini

“One of the key ingredients to building trust is consistency.” – Brian Buffini

“People don't get to talk much about great service, so give them something to talk about.” – Brian Buffini

“It's easier today than ever before to get a fan. It's easier today to delight your customers, because so many people are just trying to meet the basic needs.” – Brian Buffini

“Focus your mind on delighting your customers, and you'll have a delightful business.” – Brian Buffini

Hosted on Acast. See acast.com/privacy for more information.