Showing titles in Customer Service
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So wird jede Veranstaltung zum Erfolg
- Written by: Torsten Schröder
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Unabridged
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Eine erfolgreich durchgeführte Veranstaltung ist ein optimales Instrument, um neue Kunden zu gewinnen und Bestandskunden noch stärker zu binden. Sie bietet auch den idealen Rahmen, um Produkte und Dienstleistungen wirkungsvoll in der Öffentlichkeit zu präsentieren. Bei den eigenen Mitarbeitern sorgen ein gelungenes Kick-Off-Event oder eine emotionale Weihnachtsfeier für einen Motivationsschub und verstärken so die Identifikation mit dem Arbeitgeber.
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So wird jede Veranstaltung zum Erfolg
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Release date: 2021-03-05
- Language: German
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$7.36 or free with 30-day trial
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Between Doormat and Diva
- How Massage Therapists Can Find the Sweet Spot Between Service & Servitude
- Written by: Dee Vickers, Kelly Bowers
- Narrated by: Michael E. Russo
- Length: 1 hr and 49 mins
- Unabridged
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Customer service is so much more than cucumber water and hot towels. The best customer service takes care of your clients and takes care of you. Without that balance, you cannot grow and thrive in your massage practice. Learn how to do customer service authentically, honoring your highest values.
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Between Doormat and Diva
- How Massage Therapists Can Find the Sweet Spot Between Service & Servitude
- Narrated by: Michael E. Russo
- Length: 1 hr and 49 mins
- Release date: 2021-02-12
- Language: English
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$8.71 or free with 30-day trial
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Bedürfnisorientiertes Verkaufen
- Sales-up-Call
- Written by: Stephan Heinrich, Mira Mühlenhof
- Narrated by: Stephan Heinrich, Mira Mühlenhof
- Length: 1 hr and 4 mins
- Unabridged
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Jeder Kunde hat ein tieferes Bedürfnis, warum er kauft. Lernen Sie, dieses zu lesen. Der Key to see erklärt. 10 Gründe, warum jemand kauft, wie an dieses Gefühl zu appellieren ist, Also: Werden auch Sie zum Menschenflüsterer!
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Bedürfnisorientiertes Verkaufen
- Sales-up-Call
- Narrated by: Stephan Heinrich, Mira Mühlenhof
- Series: Sales-up-Call
- Length: 1 hr and 4 mins
- Release date: 2021-02-05
- Language: German
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$8.60 or free with 30-day trial
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- Written by: Stephan Heinrich
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Unabridged
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Lernen Sie mit diesem Hörbuch, wie Sie im digitalen Zeitalter Ihre Neukundengewinnung vorantreiben! Im Rahmen der Digitalisierung ist es nicht leicht, Neukunden durch bisher bekannte Akquise-Strategien zu gewinnen. Der Vertrieb via Telefon ist heutzutage zwar nicht unmöglich, es handelt sich jedoch auch nicht um einen der beliebtesten Vertriebskanäle. Dieses Buch zeigt Ihnen daher, wie Sie mittels digitaler Neukundengewinnung Ihre Zielgruppe erweitern.
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Release date: 2021-01-26
- Language: German
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$23.45 or free with 30-day trial
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Come Back to Bed
- Attract More Foot Traffic and Make People Fall in Love with Your Store
- Written by: Mark Kinsley, Mark Quinn
- Narrated by: Mark Kinsley, Mark Quinn
- Length: 3 hrs and 39 mins
- Unabridged
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Retail is experiencing a massive transition. Thousands of independent retailers have been bobbing in the ocean, clinging to planks of splintered wood and struggling to stay afloat. Today, those who remain have washed ashore on a new island, and the rules have changed. But where there’s life, there’s hope, as long as you’re willing to roll up your sleeves and do the work. In Come Back to Bed, Mark Kinsley and Mark Quinn offer strategies and principles retailers can use to forge lasting customer relationships that will weather any storm.
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Come Back to Bed
- Attract More Foot Traffic and Make People Fall in Love with Your Store
- Narrated by: Mark Kinsley, Mark Quinn
- Length: 3 hrs and 39 mins
- Release date: 2020-12-08
- Language: English
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$18.74 or free with 30-day trial
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Fast-Track Your Business
- A Customer-Centric Approach to Accelerate Market Growth
- Written by: Laura Patterson
- Narrated by: Sarah Brands
- Length: 5 hrs and 34 mins
- Unabridged
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Most every company leader is in pursuit of growth. Growing companies are attractive. They’re attractive to partners, employees, and of course, customers. If your company is not growing, then you and your shareholders are losing equity, profit, and employees. Growth doesn’t just occur - growth takes the right culture, processes, and discipline. Most importantly, growth takes intent and deliberate, focused action.
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Fast-Track Your Business
- A Customer-Centric Approach to Accelerate Market Growth
- Narrated by: Sarah Brands
- Length: 5 hrs and 34 mins
- Release date: 2020-08-20
- Language: English
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$25.00 or free with 30-day trial
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Inside Your Customer's Imagination
- 5 Secrets for Creating Breakthrough Products, Services, and Solutions
- Written by: Chip R. Bell
- Narrated by: Sean Pratt
- Length: 5 hrs and 42 mins
- Unabridged
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Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."
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Inside Your Customer's Imagination
- 5 Secrets for Creating Breakthrough Products, Services, and Solutions
- Narrated by: Sean Pratt
- Length: 5 hrs and 42 mins
- Release date: 2020-08-10
- Language: English
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$25.00 or free with 30-day trial
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Keep It Simple
- Customer Service from Heaven
- Written by: Charles Johnson
- Narrated by: Michael Hatak
- Length: 49 mins
- Unabridged
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Great customer service is dying. Is life too busy to teach this skill anymore? If it is, you are going to have a difficult time keeping customers. It doesn’t matter if you are in the restaurant business, retail business, salon and spa business, a government contractor, car dealership, or grocery store.
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Keep It Simple
- Customer Service from Heaven
- Narrated by: Michael Hatak
- Length: 49 mins
- Release date: 2020-08-07
- Language: English
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$4.95 or free with 30-day trial
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Romancing the Brand
- How Brands Create Strong, Intimate Relationships with Consumers
- Written by: Tim Halloran
- Narrated by: Julie McKay
- Length: 7 hrs and 13 mins
- Unabridged
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Drawing on exclusive, in-depth interviews with managers of some of the world's most iconic brands, Romancing the Brand arms you with an arsenal of classic and emerging marketing tools - such as benefit laddering and word-of-mouth marketing - that make best-in-class brands so successful. The book is filled with examples, strategies, and tools from powerful brands that consumers love, including Coke, Dos Equis, Smartwater, the Atlanta Falcons, Domino's Pizza, Bounty, Turner Classic Movies, and many more.
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Romancing the Brand
- How Brands Create Strong, Intimate Relationships with Consumers
- Narrated by: Julie McKay
- Length: 7 hrs and 13 mins
- Release date: 2020-07-27
- Language: English
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$22.26 or free with 30-day trial
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Sales Demystified
- An Insider's Guide to Building Better Sales Professionals
- Written by: Steve Rangoussis
- Narrated by: Dug Joy
- Length: 7 hrs and 28 mins
- Unabridged
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Steve Rangoussis has been there. He started his first career as a sales rep, learning the ropes and steadily climbing the sales ladder. Nearly 25 years later, Steve has served in just about every position in the sales hierarchy, uniquely qualifying him to demystify the sales world for sellers and non-sellers, alike. Sometimes, sales feels like alchemy. Sometimes, it feels like science. Sometimes, it feels like a foreign world, hard to penetrate and even harder to successfully navigate, with its particular jargon, professional pressures, and overall culture.
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Sales Demystified
- An Insider's Guide to Building Better Sales Professionals
- Narrated by: Dug Joy
- Length: 7 hrs and 28 mins
- Release date: 2020-07-17
- Language: English
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$25.00 or free with 30-day trial
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The Art and Science of Delivering Superior Customer Service
- The Art of Selling Rocket Science, Volume 3
- Written by: Charles McIntyre, Harold Glaser
- Narrated by: Charles McIntyre, Harold Glaser
- Length: 2 hrs and 48 mins
- Unabridged
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The Art of Selling Rocket Science is a rare series of books written specifically for sales and marketing of technical services, including engineering, architecture, construction, applied science, information technology, and management consulting. These books support our main theme that the marketing and sales of complex, technical services are distinctly different from simpler consumer services. The professionals who provide these services earn their livings by developing solutions to complex problems, yet are also asked to participate in selling their services to customers.
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The Art and Science of Delivering Superior Customer Service
- The Art of Selling Rocket Science, Volume 3
- Narrated by: Charles McIntyre, Harold Glaser
- Length: 2 hrs and 48 mins
- Release date: 2020-07-03
- Language: English
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Selling by Serving
- Find Fulfillment in Your Career and Sell More Than You Ever Thought Possible
- Written by: Clancy Clark
- Narrated by: Clancy Clark
- Length: 3 hrs and 48 mins
- Unabridged
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True success in the business of sales starts not with the desire to sell, but rather the desire to serve. The business of sales is about empathy, learning, understanding, and ultimately bringing unequaled value to a relationship. Clancy Clark realized that applying these principles could complement any sales method to greatly improve results and build a career that fulfills him, one that is a calling rather than a job. Learn his story and how it can benefit your own career in sales.
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Selling by Serving
- Find Fulfillment in Your Career and Sell More Than You Ever Thought Possible
- Narrated by: Clancy Clark
- Length: 3 hrs and 48 mins
- Release date: 2020-06-22
- Language: English
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$18.74 or free with 30-day trial
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The Ultimate Online Customer Service Guide
- How to Connect with Your Customers to Sell More!
- Written by: Marsha Collier
- Narrated by: Arika Escalona
- Length: 6 hrs and 12 mins
- Unabridged
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Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday". They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media.
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The Ultimate Online Customer Service Guide
- How to Connect with Your Customers to Sell More!
- Narrated by: Arika Escalona
- Length: 6 hrs and 12 mins
- Release date: 2020-07-10
- Language: English
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$22.26 or free with 30-day trial
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#Resolve to Evolve
- How Being Personal About Business Can Help It Grow
- Written by: Megan Driscoll
- Narrated by: Veronica Long
- Length: 4 hrs and 35 mins
- Unabridged
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#Resolve to Evolve is the book for anyone looking to start or grow a business in today’s changing markets. Whether your business is focused on products or services, the key to success is reaching the right consumers, and Megan Driscoll has written the book on how to do that. Using personal anecdotes and third-party research, Megan takes us with her as she learns the ins and outs of public relations and how she overcame the hurdles she faced in starting her own niche agency EvolveMKD.
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#Resolve to Evolve
- How Being Personal About Business Can Help It Grow
- Narrated by: Veronica Long
- Length: 4 hrs and 35 mins
- Release date: 2020-06-09
- Language: English
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$18.74 or free with 30-day trial
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Personal Branding Secrets
- How to Build Your Personal Brand
- Written by: Jane Brook
- Narrated by: Michael Stuhre
- Length: 4 hrs and 1 min
- Unabridged
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The term "personal branding" means to receive the person concerned by marking or labeling the person as a brand or something reduced to a mark of people. However, the expression "branding" in humans sounds catchier. To date, there is no uniform definition of personal branding. Given a large number of primarily American books, countless magazine articles, blogs, websites, magazines, and other media sources, the definitions of the term sometimes differ significantly from author to author.
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Personal Branding Secrets
- How to Build Your Personal Brand
- Narrated by: Michael Stuhre
- Length: 4 hrs and 1 min
- Release date: 2020-02-19
- Language: English
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$18.74 or free with 30-day trial
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The A-Z of Service Excellence
- The Essential Guide to Becoming a Customer Service Professional
- Written by: Cate Schreck
- Narrated by: Cate Schreck, Dave Stokes
- Length: 5 hrs and 31 mins
- Unabridged
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Every business has customers, and employers are seeking to hire, retain, and reward employees who have the skills, the knowledge, and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want customer service professionals.
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The A-Z of Service Excellence
- The Essential Guide to Becoming a Customer Service Professional
- Narrated by: Cate Schreck, Dave Stokes
- Length: 5 hrs and 31 mins
- Release date: 2020-02-19
- Language: English
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$15.12 or free with 30-day trial
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The Seventh Level
- Transform Your Business Through Meaningful Engagement with Your Customers and Employees
- Written by: Amanda Slavin
- Narrated by: Amanda Slavin
- Length: 4 hrs and 7 mins
- Unabridged
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While instant communication is now easier than ever, people's attention is spread thin, time has never been more valuable, and disengagement in both customers and employees is at an all-time high. This means most brands never reach their full potential. But what would it look like if your customers were no longer disenchanted from being chased across the internet and hounded for likes, shares, opt-ins, and purchases?
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The Seventh Level
- Transform Your Business Through Meaningful Engagement with Your Customers and Employees
- Narrated by: Amanda Slavin
- Length: 4 hrs and 7 mins
- Release date: 2020-01-23
- Language: English
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$18.74 or free with 30-day trial
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Effective Communication in Life
- Secrets and Communication Skills to Improve Your Social Life
- Written by: George Ratson
- Narrated by: Connor Curlewis
- Length: 3 hrs and 12 mins
- Unabridged
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With a detailed breakdown of the fundamentals of social skills, this comprehensive guide offers a profound insight into the lost art of communication. Being able to communicate clearly with others is an essential skill for building relationships and succeeding in life. Now, this audiobook arms you with the tools you need to become the master of any social situation and supercharge your ability to connect with others.
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Effective Communication in Life
- Secrets and Communication Skills to Improve Your Social Life
- Narrated by: Connor Curlewis
- Length: 3 hrs and 12 mins
- Release date: 2020-01-03
- Language: English
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$18.74 or free with 30-day trial
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- Written by: Aaron Daniel Chavez
- Narrated by: Russell Archey
- Length: 53 mins
- Unabridged
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Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner! Believe it or not, 68 percent of customers begin buying from a different business as a result of poor customer service. That means, if you or your employees show poor customer service, you will, more often than not, never see that customer again! Research also shows that the average business loses 15 percent of its customers each year.
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- Narrated by: Russell Archey
- Length: 53 mins
- Release date: 2020-01-08
- Language: English
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$4.95 or free with 30-day trial
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- Written by: Rory Ames-Hyatt
- Narrated by: Andy Dus
- Length: 3 hrs and 8 mins
- Unabridged
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The ever-changing world of social media marketing means that you need to constantly find new tactics to stay ahead of your competition. And when it comes to building brand awareness, video marketing dominates as the premium way to get your message out to your potential customers. With Social Media Marketing Live, you will have everything you need to begin taking advantage of live-streaming video - which can help you bring in extra sales, generate more leads, and really push your brand to win big online.
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- Narrated by: Andy Dus
- Length: 3 hrs and 8 mins
- Release date: 2019-12-26
- Language: English
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$15.14 or free with 30-day trial
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