Showing titles in Customer Service
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Written by: David Nour
- Narrated by: David Nour
- Length: 9 hrs and 46 mins
- Unabridged
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What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you. Most important...is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort?
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Narrated by: David Nour
- Length: 9 hrs and 46 mins
- Release date: 2017-05-30
- Language: English
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$22.90 or free with 30-day trial
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Extreme Trust
- Honesty as a Competitive Advantage
- Written by: Don Peppers, Martha Rogers PhD
- Narrated by: Don Peppers, Martha Rogers PhD
- Length: 9 hrs and 14 mins
- Unabridged
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In the age of the Web, smartphones, and social networks, every action an organization takes can be exposed and critiqued in real time. If you treat one customer unfairly, produce one shoddy product, or try to gouge one price, the whole world may find out in hours, if not minutes. Don Peppers and Martha Rogers argue that the only sane response to these rising levels of transparency is to protect the interests of customers proactively - even if that requires spending extra money in the short run to preserve your reputation and customer relationships in the long run.
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Extreme Trust
- Honesty as a Competitive Advantage
- Narrated by: Don Peppers, Martha Rogers PhD
- Length: 9 hrs and 14 mins
- Release date: 2013-06-20
- Language: English
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$32.41 or free with 30-day trial
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- Written by: Ramit Gupta
- Narrated by: Philip Andrew Hodges
- Length: 31 mins
- Unabridged
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The secret to success isn't always about technical skills. In fact they play a very small part in the grand scheme of things. I mean, if you think about it, we all know a braniac whiz who just can't get ahead in life, and when we look at them it's quite obvious. They don't know how to socialize, deal with conflicts, or even manage their own emotions. But here's the twist: Many of us are this way, just not at the extreme end of the spectrum. Sure, we may be playing the EQ game 10 times better than the braniac, but what if we played it 100 times better?
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- Narrated by: Philip Andrew Hodges
- Length: 31 mins
- Release date: 2016-06-21
- Language: English
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$8.07 or free with 30-day trial
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The Ultimate Enrollment Systems for Entrepreneurs
- Written by: Terri Levine Ph.D.
- Narrated by: Dale McConachie
- Length: 27 mins
- Unabridged
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Stop selling the hard way! In this audiobook, top selling business coach Terri Levine provides you with a valuable assessment system which will enable you to easily identify the good prospects and reduce your time and frustration trying to sell to unsuitable prospects.
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The Ultimate Enrollment Systems for Entrepreneurs
- Narrated by: Dale McConachie
- Length: 27 mins
- Release date: 2013-09-18
- Language: English
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$5.87 or free with 30-day trial
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Simply Brilliant Customer Service
- The Business Essentials Series
- Written by: John L Millar
- Narrated by: John L Millar
- Length: 1 hr and 29 mins
- Original Recording
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Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing customers back.
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Simply Brilliant Customer Service
- The Business Essentials Series
- Narrated by: John L Millar
- Length: 1 hr and 29 mins
- Release date: 2015-06-04
- Language: English
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$10.63 or free with 30-day trial
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Business Essentials of Customer Service
- Written by: Business Essentials
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Original Recording
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A lot has been said about customer service, but never before has there been so many experts in one place offering their wisdom on finding and retaining customer loyalty. Each chapter is a recorded conversation with each guru and is designed with the listener in mind, not the reader. The power of this audiobook is that it provides a breadth of different views from different leading business experts on customer service all in volume.
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Business Essentials of Customer Service
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Release date: 2017-01-09
- Language: English
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$14.68 or free with 30-day trial
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Written by: Don Peppers, Martha Rogers Ph.D.
- Narrated by: Don Peppers, Martha Rogers Ph.D.
- Length: 7 hrs and 2 mins
- Unabridged
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In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Narrated by: Don Peppers, Martha Rogers Ph.D.
- Length: 7 hrs and 2 mins
- Release date: 2008-05-15
- Language: English
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$20.50 or free with 30-day trial
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Common Sense Customer Service
- Improve Your Job Skills & Provide a Great Customer Experience
- Written by: Victoria Wells
- Narrated by: Christy Lynn
- Length: 1 hr and 50 mins
- Unabridged
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A must-have to add to your customer service training program. Great for large or small companies. Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy listen. Every manager should not only give a copy of this audiobook to each of their customer service reps, they should have a copy for themselves, too.
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Common Sense Customer Service
- Improve Your Job Skills & Provide a Great Customer Experience
- Narrated by: Christy Lynn
- Length: 1 hr and 50 mins
- Release date: 2013-05-02
- Language: English
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$11.45 or free with 30-day trial
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UP! Your Service New Insights
- True Stories of Winners and Losers in the Quest for Superior Service
- Written by: Ron Kaufman
- Narrated by: Adam Danoff
- Length: 5 hrs and 45 mins
- Unabridged
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These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).
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UP! Your Service New Insights
- True Stories of Winners and Losers in the Quest for Superior Service
- Narrated by: Adam Danoff
- Length: 5 hrs and 45 mins
- Release date: 2015-11-04
- Language: English
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$18.69 or free with 30-day trial
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The Smile Prescription
- Written by: Rich Castellano MD
- Narrated by: Rich Castellano MD
- Length: 4 hrs and 40 mins
- Unabridged
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The Smile Prescription isn't just a book to listen to; it's a smile prescription to take and master. Real science, true stories, and fun exercises create lasting results. The Smile Prescription teaches you how to live a happier, healthier, and more abundant life.
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The Smile Prescription
- Narrated by: Rich Castellano MD
- Length: 4 hrs and 40 mins
- Release date: 2015-12-16
- Language: English
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$17.01 or free with 30-day trial
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Make Your Own Waves
- The Surfer's Rules for Innovators and Entrepreneurs
- Written by: Louis Patler
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 46 mins
- Unabridged
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Like the ocean, the marketplace constantly changes and today's cresting reward becomes tomorrow's crashing risk. Before you venture out, take a lesson from the experts: big wave surfers. Like successful entrepreneurs, they rely on preparation, passion, and persistence - and they relish a challenge. So it's no surprise that countless surfers have pioneered products and launched thriving businesses (GoPro cameras, O'Neil, Reef, Quicksilver).
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Make Your Own Waves
- The Surfer's Rules for Innovators and Entrepreneurs
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 46 mins
- Release date: 2016-06-20
- Language: English
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$17.15 or free with 30-day trial
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The New Market Leaders
- Who's Winning and How in the Battle for Customers
- Written by: Fred Wiersema
- Narrated by: Fred Wiersema
- Length: 3 hrs and 27 mins
- Abridged
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In the decade since Fred Wiersema coauthored the #1 bestseller The Discipline of Market Leaders, a momentous shift has occured. We have entered an age of customer scarcity--an age in which exciting, often unorthodox companies are revolutionizing the global marketplace. In this path-cutting work...
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The New Market Leaders
- Who's Winning and How in the Battle for Customers
- Narrated by: Fred Wiersema
- Length: 3 hrs and 27 mins
- Release date: 2001-05-24
- Language: English
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$16.64 or free with 30-day trial
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Citizen Marketers
- When People Are the Message
- Written by: Ben McConnell, Jackie Huba
- Narrated by: Ben McConnell, Jackie Huba
- Length: 6 hrs and 1 min
- Unabridged
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A solitary citizen today with a broadband connection and several inexpensive or free tools has a substantially better chance of influencing the public's perceptions of billion-dollar corporations than ever before.
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Citizen Marketers
- When People Are the Message
- Narrated by: Ben McConnell, Jackie Huba
- Length: 6 hrs and 1 min
- Release date: 2006-12-31
- Language: English
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$19.72 or free with 30-day trial
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone
- Written by: Mitch Joel
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Unabridged
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At last, here's THE audiobook that 21st century entrepreneurs have been waiting for - the inner-secrets of how highly successful Internet capitalists make millions by knowing who to reach and how to reach them online. From viral loops to social networking to how to cut through all the cyber-clutter, Six Pixels of Separation is mandatory listening for anybody who wants to expand their business via the Internet.
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Release date: 2009-09-04
- Language: English
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$21.06 or free with 30-day trial
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Dealing with Impossible Clients
- What to Do When Clients Are Jerks, Deadbeats, Delusional, or Just Plain Crazy
- Written by: Gini Graham Scott
- Narrated by: Michelle Murillo
- Length: 1 hr and 52 mins
- Unabridged
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Dealing with Impossible Clients points out the ways in which clients can be difficult, demanding, or outright scoundrels and what to do about the problem. The book deals with recognizing the danger signals before working with such a client and when to cut your losses to avoid further problems down the road.
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Dealing with Impossible Clients
- What to Do When Clients Are Jerks, Deadbeats, Delusional, or Just Plain Crazy
- Narrated by: Michelle Murillo
- Length: 1 hr and 52 mins
- Release date: 2016-09-22
- Language: English
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$11.45 or free with 30-day trial
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The Endangered Customer
- 8 Steps to Guarantee Repeat Business
- Written by: Richard R. Shapiro
- Narrated by: Scott Brick
- Length: 4 hrs and 31 mins
- Unabridged
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In The Endangered Customer, Richard Shapiro presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a "people first" approach is more important than ever and offers a road map any business can follow to deliver a welcoming and personalized customer experience at every touch point. Companies invest heavily in technology to manage their customers and earn repeat business, but high-tech approaches have fallen short according to Shapiro.
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The Endangered Customer
- 8 Steps to Guarantee Repeat Business
- Narrated by: Scott Brick
- Length: 4 hrs and 31 mins
- Release date: 2017-04-25
- Language: English
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$17.15 or free with 30-day trial
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
- Written by: Gabe Zichermann, Joselin Linder
- Narrated by: Tom Dheere
- Length: 5 hrs and 21 mins
- Unabridged
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Harness the power of games to create extraordinary customer engagement with Game-Based Marketing. Gamification is revolutionizing the web and mobile apps. Innovative startups like Foursquare and Swoopo, growth companies like Gilt and Groupon and established brands like United Airlines and Nike all agree: the most powerful way to create and engage a vibrant community is with game mechanics.
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
- Narrated by: Tom Dheere
- Length: 5 hrs and 21 mins
- Release date: 2011-11-09
- Language: English
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$18.42 or free with 30-day trial
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The Welcomer Edge
- Unlocking the Secrets to Repeat Business
- Written by: Richard R. Shapiro
- Narrated by: Scott Brick
- Length: 5 hrs and 14 mins
- Unabridged
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The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.
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The Welcomer Edge
- Unlocking the Secrets to Repeat Business
- Narrated by: Scott Brick
- Length: 5 hrs and 14 mins
- Release date: 2012-03-27
- Language: English
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$18.42 or free with 30-day trial
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- Written by: Gabriel Vallejo López
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Unabridged
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Gabriel Vallejo López presenta 34 casos ¡de la vida real! que nos recuerdan la importancia de tener modelos de servicio al cliente de clase mundial.
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Release date: 2020-12-21
- Language: Spanish
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$26.63 or free with 30-day trial
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- Written by: Javier Benavente Barrón
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Unabridged
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¿Deseas conseguir o fidelizar clientes? ¿Quieres triunfar profesionalmente, emprender con éxito, prosperar en tu trabajo o hacer amigos? Aquí encontrarás las respuestas. Este es un libro autobiográfico con la fuerza de la experiencia y de la verdad. El autor muestra en 20 claves cómo lograr el liderazgo y la abundancia para que otros, como tú, lleguen más rápido y sin tropiezos al destino.
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Release date: 2020-06-17
- Language: Spanish
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$17.54 or free with 30-day trial
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