Showing titles in Customer Service
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Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- Written by: Nick Mehta, Kellie Capote
- Narrated by: Teri Schnaubelt
- Length: 6 hrs and 58 mins
- Unabridged
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In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager.
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Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- Narrated by: Teri Schnaubelt
- Length: 6 hrs and 58 mins
- Release date: 2024-07-09
- Language: English
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$20.10 or free with 30-day trial
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The Boss
- Why Your Customer Is in Charge
- Written by: Earl Nightingale
- Narrated by: Earl Nightingale
- Length: 11 mins
- Original Recording
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This program could make a wonderful difference in your life. If you may already know about everything about it, you're a remarkable person, and you belong to the top five percent of all the working people in the world. Congratulations! If you don't know about this program, you may have been holding yourself back, not only on the job but you're also missing a big percentage of the greatest joy in life. This is about your boss and your relationship with them. How you handle this relationship will determine your success or failure.
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The Boss
- Why Your Customer Is in Charge
- Narrated by: Earl Nightingale
- Series: Nightingale-Conant: Business
- Length: 11 mins
- Release date: 2019-12-20
- Language: English
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$5.84 or free with 30-day trial
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Written by: Jeff Cobb
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Unabridged
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Lifelong learning has become a multibillion-dollar business, with more than 60 million adults currently engaged in webinars, webcasts, in-house training, continuing education classes, and more. But it is also an industry in flux, as newcomers topple old-guard organizations that can’t keep pace with the need for instant access to materials and flexible delivery methods, as well as demands for community and connection.
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Release date: 2013-01-15
- Language: English
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$20.50 or free with 30-day trial
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UnSelling
- The New Customer Experience
- Written by: Scott Stratten, Alison Kramer
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Unabridged
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UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences, and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. UnSelling is about the big picture: creating repeat customers, not one-time buyers. Create loyal clients that refer others, not faceless numbers.
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UnSelling
- The New Customer Experience
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Release date: 2020-07-27
- Language: English
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$20.10 or free with 30-day trial
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Customer Service The Sandler Way
- 48 Rules for Strategic Customer Care
- Written by: Anne MacKeigan
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Unabridged
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What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.
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Customer Service The Sandler Way
- 48 Rules for Strategic Customer Care
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Release date: 2018-11-01
- Language: English
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$16.50 or free with 30-day trial
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Sandler Enterprise Selling
- Winning, Growing, and Retaining Major Accounts
- Written by: David Mattson, Brian W. Sullivan
- Narrated by: Sean Pratt
- Length: 4 hrs and 44 mins
- Unabridged
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This practical, step-by-step book is designed specifically for selling teams committed to high achievement in the enterprise environment. You'll learn how to master 13 selling tools integral to your SES success - like the KARE Account Planning Tool, Growth Account Booster Tool, LinkedIn Levers Tool, and Client-Centric Satisfaction Tool. You'll discover practical solutions to the vastly complex challenges in enterprise organizations - extended sales cycles, wide buyer networks, or significant investments in pursuits.
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Sandler Enterprise Selling
- Winning, Growing, and Retaining Major Accounts
- Narrated by: Sean Pratt
- Length: 4 hrs and 44 mins
- Release date: 2018-04-01
- Language: English
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$17.15 or free with 30-day trial
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Fish! Tales
- Written by: Stephen C. Lundin PhD PhD
- Narrated by: Beth Chaplin, Carr Hagerman PSP PSP
- Length: 3 hrs and 1 min
- Abridged
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Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons...
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Fish! Tales
- Narrated by: Beth Chaplin, Carr Hagerman PSP PSP
- Length: 3 hrs and 1 min
- Release date: 2004-02-26
- Language: English
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$23.88 or free with 30-day trial
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The Unstoppable Sales Machine
- How to Connect, Convert, and Close New Customers
- Written by: Shawn Casemore
- Narrated by: Lyle Blaker
- Length: 5 hrs and 54 mins
- Unabridged
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Selling in today's economy has changed. So it's time to rethink how we generate sales to create a sustainable model that produces consistent results. This book addresses the shifts sales professionals and their organizations need to make in introducing modern sales strategies. It provides insights and proven strategies for business owners, sales executives, leaders, and professionals.
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The Unstoppable Sales Machine
- How to Connect, Convert, and Close New Customers
- Narrated by: Lyle Blaker
- Length: 5 hrs and 54 mins
- Release date: 2024-08-27
- Language: English
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$18.69 or free with 30-day trial
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The Book of Business Awesome / The Book of Business UnAwesome
- How Engaging Your Customers and Employees Can Make Your Business Thrive
- Written by: Scott Stratten
- Narrated by: Scott Stratten
- Length: 5 hrs and 49 mins
- Unabridged
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Ensure that your business remains awesome, instead of unawesome, and apply these awesomely effective strategies to your business today.
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The Book of Business Awesome / The Book of Business UnAwesome
- How Engaging Your Customers and Employees Can Make Your Business Thrive
- Narrated by: Scott Stratten
- Length: 5 hrs and 49 mins
- Release date: 2023-08-22
- Language: English
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$18.30 or free with 30-day trial
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From Impressed to Obsessed
- 12 Principles for Turning Customers and Employees into Life-Long Fans
- Written by: Jon Picoult
- Narrated by: Jon Picoult
- Length: 8 hrs and 58 mins
- Unabridged
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If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with—not just shaping their experiences, but also shaping their memories.
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Great info but too much blah blah
- By Steve on 2022-12-12
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From Impressed to Obsessed
- 12 Principles for Turning Customers and Employees into Life-Long Fans
- Narrated by: Jon Picoult
- Length: 8 hrs and 58 mins
- Release date: 2022-01-18
- Language: English
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$21.81 or free with 30-day trial
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Customer Obsessed
- A Whole Company Approach to Delivering Exceptional Customer Experiences
- Written by: Eric Berridge
- Narrated by: Tim Andres Pabon
- Length: 7 hrs and 13 mins
- Unabridged
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Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success - Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in the digital era. Customer Obsessed provides a comprehensive road map to help you build a better, more innovative business.
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Customer Obsessed
- A Whole Company Approach to Delivering Exceptional Customer Experiences
- Narrated by: Tim Andres Pabon
- Length: 7 hrs and 13 mins
- Release date: 2017-06-29
- Language: English
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$20.50 or free with 30-day trial
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The Soul of Strategy
- Building Customer Centric Organizations
- Written by: Bernard J. Jaworski, David E. Sprott
- Narrated by: Asa Siegel
- Length: 9 hrs and 22 mins
- Unabridged
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In The Soul of Strategy, two veteran strategists and academics deliver a straightforward new approach to business strategy―one that builds and expands on the classic work of Peter Drucker―recognizing the inescapable reality, faced by every organization, that a firm's primary job is to create and keep customers.
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The Soul of Strategy
- Building Customer Centric Organizations
- Narrated by: Asa Siegel
- Length: 9 hrs and 22 mins
- Release date: 2026-01-20
- Language: English
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$22.58 or free with 30-day trial
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- Written by: BreAnne O. Reeves, Robert Spector
- Narrated by: Steve Menasche
- Length: 5 hrs and 55 mins
- Unabridged
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- Narrated by: Steve Menasche
- Length: 5 hrs and 55 mins
- Release date: 2024-11-26
- Language: English
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$18.69 or free with 30-day trial
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How To Win Customers And Keep Them For Life
- An Action-Ready Blueprint for Achieving the Winner's Edge!
- Written by: Michael Leboeuf Ph.D. Ph.D.
- Narrated by: Michael Leboeuf Ph.D. Ph.D.
- Length: 1 hr and 29 mins
- Abridged
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From Michael LeBoeuf, the bestselling author of Working Smart and the audio programs Working Smarter, Imagineering and The Perfect Business, comes How To Win Customers and Keep Them For Life -- the ultimate guide to building a successful business through customer satisfaction. The success of any...
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How To Win Customers And Keep Them For Life
- An Action-Ready Blueprint for Achieving the Winner's Edge!
- Narrated by: Michael Leboeuf Ph.D. Ph.D.
- Length: 1 hr and 29 mins
- Release date: 2000-04-07
- Language: English
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$11.09 or free with 30-day trial
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Harvard Business Review Sales Management Handbook
- How to Lead High-Performing Sales Teams
- Written by: Sally E. Lorimer, Arun Shastri, Prabhakant Sinha
- Narrated by: Walter Dixon
- Length: 9 hrs and 55 mins
- Unabridged
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Managing an effective sales organization is key to revenue generation, customer satisfaction, and business results. But whether you're a sales manager or leading a large sales force, it's increasingly challenging to balance success today with driving the digital sales transformation that will position your team for the future. With actionable insights and examples from many industries worldwide, the HBR Sales Management Handbook provides the resources you need to build value for your company, your customers, and your sales teams.
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Harvard Business Review Sales Management Handbook
- How to Lead High-Performing Sales Teams
- Narrated by: Walter Dixon
- Length: 9 hrs and 55 mins
- Release date: 2025-03-25
- Language: English
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$22.90 or free with 30-day trial
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Personalized
- Customer Strategy in the Age of AI
- Written by: Mark Abraham, David C. Edelman
- Narrated by: Christopher Douyard
- Length: 8 hrs and 12 mins
- Unabridged
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Personalized is a playbook for delivering true personalization at scale. In this book, Boston Consulting Group's Mark Abraham and Harvard Business School's David C. Edelman describe Five Promises of Personalization. Personalized is a playbook for delivering true personalization at scale. With detailed examples across industries—including retail, health care, banking, technology, and travel—this book will help executives learn how to put personalization at the center of their strategy, accelerate growth, and capture their share of the $2 trillion personalization prize.
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Personalized
- Customer Strategy in the Age of AI
- Narrated by: Christopher Douyard
- Length: 8 hrs and 12 mins
- Release date: 2024-11-05
- Language: English
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$21.57 or free with 30-day trial
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Subscription Business Model
- The Ultimate Guide to Building and Scaling a Predictable Recurring Income Business (Side Hustles)
- Written by: Change Your Life Guru
- Narrated by: Daniel Hamel
- Length: 4 hrs and 52 mins
- Unabridged
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Follow These Guided Steps To Turn Your Business into a Never-Ending Money-Generating Machine - This is one of the best-kept business SECRETS top brands don't want you to know! You have two choices really, which are, run your business the usual way - where you have to chase new clients or depend on referrals every single time OR transition into a subscription-based business model and never have any problems with client acquisition and cash flow ever again!
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Subscription Business Model
- The Ultimate Guide to Building and Scaling a Predictable Recurring Income Business (Side Hustles)
- Narrated by: Daniel Hamel
- Length: 4 hrs and 52 mins
- Release date: 2024-08-26
- Language: English
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$17.15 or free with 30-day trial
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Marketing in the AI Era
- Why Personalization Wins the Customer Experience
- Written by: Yaniv Navot
- Narrated by: Paige McKinney, Christopher C. Odom
- Length: 4 hrs and 20 mins
- Unabridged
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Personalized Customer Experience is a timely primer on the basics of personalization, and how it can be applied across channels. It includes emerging best practices on how AI is transforming the limits of personalized experiences and offers practical guidance eon how to establish a scalable...
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Marketing in the AI Era
- Why Personalization Wins the Customer Experience
- Narrated by: Paige McKinney, Christopher C. Odom
- Length: 4 hrs and 20 mins
- Release date: 2025-05-06
- Language: English
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$24.83 or free with 30-day trial
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The Customer Excellence Enterprise
- A Playbook for Creating Customers for Life
- Written by: Wayne Simmons, Tom DeWitt
- Narrated by: Terrence Kidd
- Length: 8 hrs and 46 mins
- Unabridged
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Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver.
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The Customer Excellence Enterprise
- A Playbook for Creating Customers for Life
- Narrated by: Terrence Kidd
- Length: 8 hrs and 46 mins
- Release date: 2024-10-22
- Language: English
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$21.81 or free with 30-day trial
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- Written by: Bill Price, David Jaffe
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Abridged
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Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Release date: 2008-04-29
- Language: English
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$22.91 or free with 30-day trial
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