Showing titles in Mentoring & Coaching

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

The Toyota Way Fieldbook builds on the philosophical aspects of Toyota's operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota's success-proven practices to life in any organization. The Toyota Way Fieldbook will help other companies learn from Toyota and develop systems that fit their unique cultures.

In a world with more and more photographers, where everyone has phones with multiple cameras in them, many photographers who want to make their job what they love find it difficult. I have been blessed and worked hard to make a living out of creating images with the press of the shutter button. I'm proud to be a working professional photographer, and I am happy to share 10 important principles I followed to get here.

In Homeless to Billionaire, Andres Pira presents 18 principles for attracting wealth, creating opportunity, and celebrating self-discovery. Inspired by his own massive life changes, Pira details his business journey from telemarketer to one of Thailand’s best-known billionaires. Using his mentors like Bryan Tracy, Jack Canfield, and Bob Proctor, Pira puts proven knowledge into action, innovating along the way, using his own employees and clients; through failure and success, the 18 Principles are forged.

Feel yourself become tongue-tied around others? Or worse yet, you simply avoid others because you are constantly worried about being judged? It's not logical and it doesn't make sense, but it can't be reasoned with. Social anxiety can be crippling, to the point where you don't even want to order food! How to understand your anxious brain's wiring, soothe it, and get around it.

In Developing Coaching Leaders, RCAF Major General Scott Clancy simplifies leadership strategy to bridge the people gap between your team and successful management, business, and organizational practices. Using tools, techniques, and personal insights from some of the best leaders in the world, you will master the leadership and coaching skills to bring out the best in your team, your company, and yourself.

Imagine if you had as much energy for your family at 8 p.m. as you have at the office at 8 a.m.? Whether or not you can hit a home run or run a marathon, this program will train you to perform at the highest possible levels in both your professional and family life.

This book is for you.... The coach who has so much to give, you wake up thinking about how to contribute more. The coach who wants to make a difference in the world and build an abundant life and business in the process. The coach who wants to be more than good.... More than great.... This book is for the coach who wants to be truly extraordinary. This is not just a technical manual or a motivational manifesto. This is not a book with vague theories and philosophies. It's a practical, actionable guide you can come back to again and again. It includes structures, techniques, and tools.

LinkedIn is an untapped goldmine of leads, but few people understand how to convert those leads into clients. The sad fact is, there are very few who are using LinkedIn to build meaningful connections that translate into measurable sales results. Forget the old sales and marketing gimmicks. In this eye-opening audiobook, Melonie Dodaro explains how to master social selling on LinkedIn to generate B2B leads and clients.

As leaders, we all hit a point when things stop going well. A problem emerges that we think we can handle but discover we can't. The tools that got us this far somehow stop working. We don't understand; what are we missing? What we don't see is what we can't see: we have blindspots. Blindspotting provides a framework for understanding six types of blindspots, then takes you inside coaching sessions with profoundly relatable leaders going through the process of learning to recognize their own blindspots.

Language is a powerful tool that can unite, engage, and move people to action. It’s all in what you choose to say, and how you say it. In this practical, accessible guide to having more powerful conversations, leading evidence-based coaching expert Haesun Moon offers a set of powerful words or phrases—one for every letter of the alphabet—to help you move others toward greater purpose and accomplishment.

Did Wall Street cause the mess we are in? Should Washington place stronger regulations on the financial industry? Can we lower unemployment rates by controlling the free market? Answer: no. Not only is free-market capitalism good for the economy, it is our only hope for recovery. As the nation’s longest-serving CEO of one of the top 25 financial institutions, John Allison has had a unique inside view of the events leading up to the financial crisis.

The Fieldbook is an intensely pragmatic guide. It shows how to create an organization of learners where memories are brought to life, where collaboration is the lifeblood of every endeavor, and where the tough questions are fearlessly asked. The stories here show that companies, businesses, schools, agencies, and even communities can undo their “learning issues” and achieve superior performance. If ever a work gave meaning to the phrase hands-on, this is it.

For more than 20 years, author Martin Rooney has coached professional sport stars, Olympic champions, and business leaders to high levels of performance, analyzing thousands of real-life examples of what works and what doesn’t. Coming across like a simple parable, this engaging audiobook gives you an easy-to-use yet highly effective formula for becoming a better coach for your teams, in your business, and in your personal life.

As a former Super Bowl-winning coach, Tony Dungy is an expert at building and bringing out the best in a team. Drawing on his experiences from years of coaching and working with other leaders, this football fable lays out four essential principles practiced by truly effective teams. Whether you aspire to be a better leader or a stronger team player, The Soul of a Team will show you how to contribute to a stronger, healthier, more productive team destined for success.

In this expanded second edition, The Zig Zag Principle continues to offer a proven strategy for achieving business goals through strategic flexibility and resourceful planning. Building on the original's foundational concepts—assessing resources, adapting to change, and leveraging multiple opportunities—this edition integrates contemporary insights and real-world examples, including a fresh look at the impact of artificial intelligence.

We've seen the negative impact of self-serving leaders in every sector of our society. Not infrequently, they end up bringing down their entire organization. But there is another way. Servant leaders lead by serving their people, not by exalting themselves. In this collection, edited by legendary business author and lifelong servant leader Ken Blanchard and his longtime editor Renee Broadwell, leading businesspeople, best-selling authors, and spiritual leaders offer tools for implementing this proven - but for some, still radical - leadership model.

How did a shy girl from humble beginnings go from being frozen in fear for six years in her network marketing business to reaching top one percent status in her MLM organization? Michelle Cunningham made one strategic shift in her nearly non-existent direct sales business that completely changed the trajectory of her life. In this book, you’ll learn the exact words Michelle used to sell to a perfect stranger, recruit her first new team member, and then turn her team members into successful leaders.

Group and Team Coaching offers a new perspective on the "secret life of groups", the subconscious and non-verbal processes through which people learn and communicate in groups and teams. Updated with new research and including a wealth of vignettes and case studies, it will be essential listening for coaches who work with groups and teams as well as leaders commissioning coaching; the second edition features new guidance for leaders and managers, an updated introduction and new expanded practical sections on working with teams, working on the phone.

Most organizations are terrified of conflict, seeing it as a sign of trouble. But clinical psychologist and transformative communication expert Dr. Nate Regier says conflict is really just a kind of energy that can be used for good or ill. With the concepts and tools he shares in this book, you can turn conflict into a partner for positive change.