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At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.

The underlying challenge for any leader is to optimize the potential of their team. Everything in this book relates to a leader’s ability to inspire great performance for those who they have the privilege to lead. It is not about a leader’s own accomplishments, talents, skills, and knowledge, but rather how they propel those around them to new heights. Are you a leader who wants to be the Best Boss Ever but don’t know how? Did you think you were the Best Boss Ever but found out that your team’s view of you differed from your own?

Most Americans know Andrew Jackson as a frontier rebel against political and diplomatic norms, a "populist" champion of ordinary people against the elitist legacy of the Founding Fathers. Many date the onset of American democracy to his 1829 inauguration. Despite his reverence for the "sovereign people", however, Jackson spent much of his career limiting that sovereignty, imposing new and often unpopular legal regimes over American lands and markets.

Manager 3.0 is the first-ever management guide for Millennials. They will master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions - while gaining insight into the four generations in the workplace and how they can successfully bring out the best in each. Packed with interviews and examples from companies like Zappos, Groupon, Southwest Airlines, and Google, Manager 3.0 will help these new managers enhance their unique talents while developing a leadership style all their own.

After years of having motivational smoke blown up our collective backsides, we've started to act as if we are all generous, bold, and intelligent - all of the time! We've designed our organizations, teams, systems, products, relationships, and lives so we can succeed only under ideal 'laboratory' conditions. Anything less than perfection often means catastrophe. The problem is that's not how human beings work at all.

One choice can change your life. Think about that. One choice, just one, can change your life forever. Simply put, your life today is what your choices have made it, but with new choices, you can change directions this very moment. In One Choice, you'll meet people from all walks of life who made life-changing choices, whether it's switching careers, losing weight, finding financial freedom, adopting a child, giving back to others, and many more. I wrote the book with one goal in mind...to give people ideas and courage to choose better lives for themselves.

The Christ-Centered Company provides practical biblical commentary and real-world best practices for 37 biblical business “habits” that define the culture and operations of a Christ-centered company.

This is a comprehensive, easy-to-understand and use plan for maximizing your investments - not just cutting your losses. Learn the unvarnished truth about "tried and true" Wall Street practices and why stocks and bonds are not the answer - and which investment vehicles are. Find out how to diversify into oil/gas, equipment, notes, real estate, bullion and rare coins the way the super-rich do - information that Wall Street doesn’t want you to have.

If you're going to climb a tree would you rather hire a squirrel or train a horse? That's the premise for this very clever and insightful audiobook. Mac Anderson shares his 30-plus years of leadership experience in a fresh and engaging manner. A must-have guide for every leader - this audiobook will help you hire better people, become a better leader, get more done in less time and ignite your team to perform to their highest potential.

The obstacles to your happiness. There are a lot of things in life that we worry and stress about. Our jobs, relationships, and possessions are important to us, and because of that, we look to them for happiness. But when they ultimately disappoint us, they act as obstacles to attaining that very happiness we thought they would bring. In this motivational book, author Hugh Prather urges listeners to let go of attitudes that hold us back from experiencing happiness.

Discover the transformative power of Montessori education in this comprehensive guide from the Montessori Foundation. Over twenty years after the first edition laid the groundwork for twenty-first-century Montessori education, this revised and expanded edition of The Montessori Way incorporates...

Understand history's most enigmatic serial killer. In December of 1968, a serial killer began orchestrating a campaign of terror in the San Francisco Bay Area. Not satisfied with the simple act of murder, he taunted law enforcement and the public by writing letters to local newspapers. Through often cryptic and bizarre content - including four ciphers, three (now two) of which have never been solved - the psychopath played a twisted game. Reporters dubbed the man the "Cipher Killer", but the murderer chose a different name for himself: the Zodiac.

Understand history's most enigmatic serial killer. In December of 1968, a serial killer began orchestrating a campaign of terror in the San Francisco Bay Area. Not satisfied with the simple act of murder, he taunted law enforcement and the public by writing letters to local newspapers. Through often cryptic and bizarre content - including four ciphers, three of which have never been solved - the psychopath played a twisted game. Reporters dubbed the man the "Cipher Killer", but the murderer chose a different name for himself: The Zodiac. Eventually, he would claim to have murdered 37.

In this gripping supernatural thriller of horror and suspense, something is terribly wrong with the children of Colony, West Virginia. Innocent though they seem, these kids come out at night - to hunt. When Joe returns with his wife and two young children to the peaceful mountain town of Colony, West Virginia, he doesn’t expect to find the girl who disappeared when he was a boy. But she remembers Joe and her other friends who left her behind in a deep well within a mysterious barn. Now, she's out for blood.

"Empowerment" can be a mind-numbing topic, but in The 3 Keys to Empowerment, Ken Blanchard and his coauthors use concrete examples, a Q&A format, case histories, and entertaining comments to keep the discussion lively. The authors show that empowerment is not about giving people power, it's about releasing the power they already have.

From interpreting the world to changing it, a synthesis of Chomsky's early work on philosophy, linguistics, and politics. Originally delivered in 1971 as the first Cambridge lectures in memory of Bertrand Russell, Problems of Knowledge and Freedom is a masterful and cogent synthesis of Noam Chomsky's moral philosophy, linguistic analysis, and emergent political critique of America's war in Vietnam.

A dedicated U. S. Army assault helicopter pilot in Vietnam just wants to do his job and return home to his wife and family. But to do so, he has to survive harrowing combat missions, bad weather, mechanical problems, human error, and a commander who is more interested in personal glory and promotion than his men’s well-being. Along the way, he participated in the last major American combat operation of the war—Lam Son 719, a major incursion into Laos, which lasted sixty days and was the costliest period of the war for helicopter pilots and crew members.

In December of 1968, a serial killer began orchestrating a campaign of terror in the San Francisco Bay Area. Not satisfied with the simple act of murder, he taunted law enforcement and the public by writing letters to local newspapers. Through often cryptic and bizarre content - including four ciphers, three of which have never been solved - the psychopath played a twisted game.

We are all creatures of habit and if you make good habits, good habits will make you. This wisdom has been around since ancient times. Aristotle once said, "We are what we repeatedly do. Excellence, then, is not an act but a habit." Whether they are a positive force in our lives or obstacles to the goals we want to achieve, habits become ingrained through repeated actions. Habits Die Hard, by John Murphy, unpacks 10 keys to help you replace your destructive habits with constructive habits.

Lasting Good: The Story of Morris Oldham and the Oldham Little Church Foundation traces the life and career of a young Midwestern dairyman who arrived in Houston, Texas in the heyday following Spindletop, made a personal fortune, and then invested it all in future lives.