Showing results by narrator "Kevin Young" in All Categories

Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal best-selling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations.

Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

A 25-year-old backcountry wanderer, a man happiest exploring wild places with his dog, Dan Bigley woke up one midsummer morning to a day full of promise. Before it was over, after a stellar day of salmon fishing along Alaska’s Kenai and Russian rivers, a grizzly came tearing around a corner in the trail. Dan barely had time for “bear charging” to register before it had him on the ground, altering his life forever.

Brian and Deborah Charlesworth provide a clear and concise summary of the process of evolution by natural selection, and how natural selection gives rise to adaptations and eventually, over many generations, to new species. They introduce the central concepts of the field of evolutionary biology, as they have developed since Darwin and Wallace on the subject, over 140 years ago, and discuss some of the remaining questions regarding processes.

In the spring of 2010, as we watched oil gushing unstoppably into the waters of the Gulf of Mexico, many Americans turned their focus to the region for the first time, wondering how this could happen and demanding corporate and government accountability. Yet Rowan Jacobsen brings a surprising perspective to the tragedy: as bad as the spill was, it is only the latest chapter in a century-long story of destruction.

Most credit books promise quick fixes and easy solutions to bad credit, but the truth is there is no quick fix when it comes to credit. Your best strategy as a smart consumer is to understand your credit inside and out. Credit expert John Ulzheimer can give you all the tools you need to master the world of credit, before or after you get into trouble, and take the power back into your own hands.

When Michael and Cheryl Morse slowly drifted apart amid an empty nest, her diagnosis of multiple sclerosis, his symptoms of PTSD, and the grief of losing their two beloved dogs put down on the same day three years prior, it became apparent their lives were in need of a little joy. Enter an energetic, white ball of fluff known as Mr. Wilson. Mr. Wilson's story begins in Arkansas, where he was left in a leaky, drafty barn for days.

While birding literature is filled with tales of expert observers spotting rare species in exotic locales, John Yow reminds us that the most fascinating birds can be the ones perched right outside our windows. In thirty-five engaging and sometimes irreverent vignettes, Yow reveals the fascinating lives of the birds we see nearly every day. Following the seasons, he covers forty-two species, discussing the improbable, unusual, and comical aspects of his subjects' lives.

Emile loves the field close to his home - in spring, summer, and fall, when it gives him bees and flowers, blossoms and leaves. But not as much in winter, when he has to share his beautiful, changeable field with other children...and their sleds. This relatable and lyrical ode to one boy's love for his neighborhood field celebrates how spending time in nature allows children to dream, to imagine...and even to share.

This updated edition of The American Presidency reviews crucial themes, including democratization of presidential elections, transitioning into and organizing a presidency, challenges in leading the permanent government, making law and policy, and reforming and changing the institution. It also introduces new case studies from the Obama administration, providing compelling insights into contemporary critical issues such as military power, the role of the First Lady, and the new trends in electoral campaigning.

The immersive audio experience presented here - complete with sound effects, music, and atmospherics - allows the listener to feel as if they were in attendance when these speeches were first delivered. The orations are performed by a select group of amazing actors who uniquely capture the essence, power, and complexity of these magnificent addresses, universally acknowledged as some of the greatest speeches in world history.

In July of 1993, Sheldon Jacobs was one of five nationally recognized mutual fund advisors chosen by the New York Times for a mutual fund portfolio competition. The portfolio that he selected produced the highest return of all contestants for almost seven years, and the Times' quarterly publication of this contest helped him become one of the best-known mutual fund advisors in America.

This reliable guide skillfully addresses how to determine optimal times to invest in technology stocks, and which industries and sub-industries have the potential to perform well in various environments. The global technology sector is complex, including a variety of sub-industries and countries, each with their own unique characteristics. Using the framework found here, you'll discover how to identify these differences, spot opportunities, and avoid major pitfalls.

Whether it's the fireflies of a Louisiana summer caught in a mason jar (doomed by their collection), or his grandmother, Mama Annie, who latches the screen door when someone steps out for just a moment, all that makes up our flickering precarious joy, all that we want to protect, is lifted into the light in this moving book. Stones becomes an ode to Young's home places and his dear departed, and to what of them - of us - poetry can save.

A decorated soldier. A pioneering scientist. A bestselling novelist. A beloved world leader. To remember a year is to remember those remarkable people the world lost, and to acknowledge their legacies. In 21 Lives, The Washington Post collects a selection of its most resonant obituaries from 2013 into one compilation.

The most valuable on-the-job skills come from experience but you don t have to work a lifetime to master them. Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!

With his distinctively witty, anecdotal, and disarming voice, John Yow now journeys to the shore and shares his encounters with some of the most familiar and beloved coastal birds. Out of his travels—from North Carolina's Outer Banks, down the Atlantic coast, and westward along the Gulf of Mexico—come colorful accounts of twenty-eight species, from ubiquitous beach birds like sanderlings and laughing gulls to wonders of nature like roseate spoonbills and the American avocets.

For a while, it seemed impossible to lose money on real estate. But then the bubble burst. The financial sector was paralyzed and the economy contracted. State and federal governments struggled to pay their domestic and foreign creditors. Washington was incapable of decisive action. The country seethed with political and social unrest. In America's First Great Depression, Alasdair Roberts describes how the United States dealt with the economic and political crisis that followed the Panic of 1837.

James Brown. John Brown's raid. Brown v. the Topeka Board of Ed. The prize-winning author of Blue Laws meditates on all things "brown" in this powerful new collection. Divided into "Home Recordings" and "Field Recordings", Brown speaks to the way personal experience is shaped by culture, while culture is forever affected by the personal, recalling a black Kansas boyhood to comment on our times.