Showing results by narrator "Joel Richard" in All Categories

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

In the far future among the colonized worlds of the galaxy, there's a war going on between the majority of civilized worlds and a colonial theocracy. Trystin Desoll grows up fighting against religious fanatics and becomes a hero, a first-class pilot, then, amazingly, a spy. What do you do if you're a relatively humane soldier fighting millions of suicidal volunteers on the other side who know that they are utterly right, and you are utterly wrong, with no middle ground? Trystin Desoll has an idea.

The gods never should have opened Pandora's Box...Nate Temple has been abducted by Zeus and is thrown into the middle of an Olympian family feud that could very well kick off the Omega War all by itself. There is one weapon that Zeus believes will turn the tide. Pandora's Box. But his neglect left it on earth for far too long, and Pandora has found a new master to serve. Nate Temple. Because Zeus put one thing inside the box that he never should have...hope. And hope is a dangerous thing to leave unattended...

When asked to explain Relativity simply, Albert Einstein himself once joked, “Put your hand on a hot stove for a minute, and it seems like an hour. Sit with a pretty girl for an hour, and it seems like a minute. That's Relativity.” But when most normal people without advanced training attempt to study the subject seriously, they’re quickly weighed down by the mathematics…

Almost 1,000 pages of lightning-paced action. The next three stories in the series listeners are describing as "The new Harry Dresden," or "Deadpool meets Dumbledore".

In this book, we will break through the confusion and reveal to you the most important ideas of quantum physics, told through the amazing true story of just four bizarre discoveries–many of which were made completely by accident!

Retired Navy SEAL Drago Dzieran takes listeners behind the scenes of his incredible life, from an impoverished childhood in Communist-controlled Poland to his time as a political prisoner, to his twenty years as a member of the United States military's most elite fighting force.

The fate of Taiwan hangs in the balance. If it falls to the Chinese, they will be one step closer to dominating all of Asia. Japan, Thailand, the Philippines - no one is safe from their hostile takeover. While North Korea no longer poses a significant threat, the incursions there have greatly weakened the United States military force. Will the President's draft and retooling of the economy move swiftly enough to make a victory possible? Or will America's resources be stretched so thin that Europe and Asia will both be lost?

How does a neural network become a brain? While neurobiologists investigate how nature accomplishes this feat, computer scientists interested in AI strive to achieve this through technology. The Self-Assembling Brain tells the stories of both fields, exploring the historical and modern approaches taken by the scientists pursuing answers to the quandary: What information is necessary to make an intelligent neural network? As Peter Robin Hiesinger argues, "the information problem" underlies both fields.

What's going on in the sky? Astronomy For Dummies takes you through the solar system, the Milky Way galaxy, and all the way to the outer reaches of the universe. You'll have stars in your eyes as you discover the basics of skywatching, planets, asteroids, black holes, and dark matter. Ponder the deep questions that keep humanity guessing, like, is there anybody out there? Two NASA-award-winning astronomers take you on a tour of outer space that will fascinate you—and, if you're a student, help you through your intro astronomy course.

Learn about the story of Dante’s Inferno with iMinds insightful knowledge series. “Midway upon the journey of our life, I found myself in a forest dark, For the straightforward pathway had been lost.” So begins the classic text of the Inferno, a medieval poem written in 14th century Italy. Along with its sequels, Purgatorio and Paradiso, it makes up the classic Divine Comedy. But what is the poem about? In the Inferno, the narrator of the tale travels through hell.

In 1978, the first group of space shuttle astronauts was introduced to the world - 29 men and six women who would carry NASA through the most tumultuous years of the space shuttle program. Among them was USAF Colonel Mike Mullane, who, in his memoir Riding Rockets, strips the heroic veneer from the astronaut corps and paints them as they are - human.

Ukraine's sudden prominence in American politics has compounded an already-widespread misunderstanding of what is actually happening in the nation. In the American media, Ukraine has come to signify an inherently corrupt place, rather than a real country struggling in the face of great challenges. Ukraine: What Everyone Needs to Know addresses Ukraine's relations with the West, particularly the United States, from the perspective of Ukrainians.

Two old dudes want to kill me. Oh, and one of them is my ancestor.... And after centuries of practice, they’re pretty good at the whole murder thing. But at least they want to kill each other just as badly. Now, I’ve taken down a Greek goddess, worn a Horseman’s mask, and I ride a homicidal unicorn who hates rainbows with a passion. Some might say sending two senior citizens to a permanent retirement home should be a breeze. It ain’t. Because that’s not my biggest concern. One of my friends is in danger, or possibly dying, and I need to get her back before her fiancé kills me.

Bright Green Lies exposes the hypocrisy and bankruptcy of leading environmental groups and their most prominent cheerleaders. The best-known environmentalists are not in the business of speaking truth, or even holding up rational solutions to blunt the impending ecocide, but instead indulge in a mendacious and self-serving delusion that provides comfort at the expense of reality. They fail to state the obvious: We cannot continue to wallow in hedonistic consumption and industrial expansion and survive as a species.

Starting where resiliency studies leave off, two psychologists explore the science of remarkable accomplishment in the wake of trauma, revealing the surprising principles that allow people to transform their lives and achieve extraordinary things. Over four billion people worldwide will survive a trauma during their lives. Some will experience severe post-traumatic stress. Most will eventually recover and return to life as normal. But sometimes, survivors do more than bounce back. Sometimes they bounce forward.

Modern permissiveness and the new culture of entitlement allows disturbed people to reach adulthood without proper socialization. In a book meant both for the general public and for professionals, best-selling author and psychologist George Simon explains in plain English how most disturbed characters think; the habitual behaviors the disturbed use to avoid responsibility and to manipulate, deceive, and exploit others; why victims in relationships with disturbed characters do not get help they need from traditional therapies; and more.

The comprehensive guide explains what BPD is and what a patient's treatment options are, including an overview of the revolutionary new treatment called dialectic behavior therapy. Author Blaise A. Aguirre, M.D., one of the foremost experts in the field, describes recent advances in treatments and brings into focus what we know, and don't know, about this condition.

Against the Tide is a leadership book that illustrates how Adm. Hyman Rickover made a unique impact on American and Navy culture. Dave Oliver is the first former nuclear submarine commander who sailed for the venerable admiral to write about Rickover's management techniques. Oliver draws upon a wealth of untold stories to show how one man changed American and Navy culture while altering the course of history.

From before the dawn of the 20th century until the arrival of the New Deal, one of the most protracted and deadly labor struggles in American history was waged in West Virginia. On one side were powerful corporations whose millions bought armed guards and political influence. On the other side were 50,000 mine workers, the nation's largest labor union, and the legendary "miners' angel", Mother Jones.