Résultats lu par "John Y. Walker" dans Toutes les catégories

Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!

The story of Echoes of the Forgotten was born from a fascination with places that hold more than they reveal. I have always been drawn to the idea that a house or a stretch of land can carry the weight of its history—untold stories lingering in the air, waiting to be uncovered. Pine Drive and the Duck Pond became the perfect backdrop for a tale about the unseen connections between the past and the present, where a seemingly abandoned house holds dark secrets tied to the land itself.