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In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work.

Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.

Transform your thoughts, your life, and your actions to achieve greatness … one thought at a time. This powerful audio program featuring top motivational speakers and thought leaders will teach you steps to increase confidence and motivation to reach your goals. In Thinking Big, Les Brown will infuse you with inspiration and a sense of empowerment so you can choose your future.

If you're anything like me, you’ve probably experienced days - maybe months or years - when you feel as if you are being swept along by life. Bigger forces that you really can’t control directly impact your everyday existence and long-term success. There was a time in my life when that truth hit me like a ton of bricks.

Through the stories of a number of unsung heroes, Sanborn reveals the keys each one of us can use to improve our organizations and enhance our careers. He has an unparalleled ability to explain fundamental business and leadership truths through simple stories and anecdotes. You Don't Need a Title to Be a Leader offers an inspiring message for anyone who wants to take control of his or her life and make a positive difference.

El Principio Potencial apunta a que superes tus mejores marcas. Se enfoca en ayudar a mejorar cualquiera de las áreas que tú elijas, y en que te vuelvas mejor de lo que antes fuiste. No tenemos ni la más mínima idea de lo que se puede lograr física y mentalmente, o en lo organizacional. La mayoría de nosotros subestimamos nuestro propio potencial y el de los demás. Eso significa que a veces nuestra experiencia —nuestro marco de referencia— nos funciona en contra. No importa lo bueno que hayas llegado a ser hasta aquí, puedes ser aún mejor.

Are you living up to your true potential? Do you feel like you have more potential? You may be the best in your field - the best athlete, scholar, CEO, parent, mathematician, teacher, or mechanic. But that doesn't mean you can't still be better; you haven't maximized your potential. Mark Sanborn, leadership expert and international best-selling author of The Fred Factor and You Don't Need a Title to Be a Leader, invites you to get better and close the gap between how good you are and how good you can be.

Motivational speaker Mark Sanborn has changed thousands of people's lives for the better. Here he shares the true story of Fred, a mail carrier who constantly goes the extra mile. While others may see a job like his as monotonous, Fred sees the opportunity to make a difference in people's lives.

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development.

In this idea-packed presentation, Mark Sanborn will challenge your thinking and provide you with tools you can use to upgrade everything you do. You'll learn a seven step process for continually making your best better including: the power of "plus +" to help you add value to your products and services.

Leading a team through periods of rapid change can be a leader’s toughest problem. Discover the tools that leaders like Steve Jobs know: that change managed correctly can result in massive quarterly growth in revenues and earnings while maintaining high morale and fiercely loyal employees. Explore the barriers to change and where they come from, along with the tools to overcome the natural human resistance to change.

In this interview, Tony and Mark discuss the very important topic of leadership. Mark describes the difference between "management" and "leadership" and the difference between "organizational leadership" and "personal leadership". Mark discusses his six key tips to becoming a better leader, both professionally and personally.

What do you get when a man decides to spend a year walking to improve his health, his relationships, his business, his mind, his spirit and his soul? Walking, Living, Learning! is the result of Al Argo's year of walking around Asia and the USA while listening to 66 books covering such topics as small business management, personal relationships, parenting skills, communication skills, and much, much more. If you want to be successful, hang around successful people and read what successful people are reading and writing!

Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international best-selling author and noted authority on leadership, team building, customer service, and change.

Today’s leaders often lack clarity and therefore the ability to execute, leaving their organizations mired in the status quo. Renowned leadership expert Mark Sanborn demystifies the essential elements of great leadership and provides a formula for leaders to achieve breakthrough success.

Next to food and clothing, achieving personal and professional success is rated at the very top of the hierarchical order of human needs. Everybody wants to be somebody! In this ultimate success book that includes timeless information for generations to come, the author has meticulously chronicled proven skills, strategies, and secrets that, if regularly followed, will empower the listener to live the life that they imagine. Just like your car's or phone's GPS, these life navigation skills can get you from where you are to where you want to go in your career.

Ever wonder just how good you could be? Do you have a strategy for taking your own performance (and your organization) to the next level? In this idea-packed presentation, Mark Sanborn will challenge your thinking and provide you with tools you can use to "UPGRADE!" everything you do. You'll learn a seven-step process for continually making your best better.