Showing results by author "Sarah Cook" in All Categories

Five fantastical tales, each with a magical twist Discover a lady with a taste for immortality, a man who becomes a dragon, a man-eating witch and a modern retelling of Beauty and the Beast. Perfect for fans of fantasy, these epic tales are packed with magical elements, fantastical creatures...

Hosted by Dr. Sarah Cook, President of the College of Family Physicians of Canada, the series Family Medicine Matters shares real stories and practical solutions from the front lines of family medicine. Each episode features insightful conversations with inspiring guests who strengthen care, support our profession, and build a healthier future for everyone in Canada. This podcast series is eligible for non-certified Mainpro+ credits. Participants may also earn additional Certified Assessment credits by completing a Linking Learning exercise.The views and opinions expressed in this podcast ...

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.

The world of work has changed dramatically in the last decade, and so has our expectations. Changing jobs, roles, locations, sectors, and careers is becoming the new normal. Furthermore, the shift to remote working due to the Covid-19 pandemic has dramatically altered the working world, and for many, has led to reflection and a desire for a career change.

Well-Being in the Workplace: A Guide to Resilience for Individuals and Teams is aimed at managers who need to build resilience in both themselves and their team, and improve their own and others’ well-being. Managers, team leaders, those in HR roles, and employees looking to adapt to new ways of working will find this book invaluable.

This unique and fun podcast brings together a recruiter and chef to talk about the issues in Hospitality, speaking to their guests on wide-ranging topics from mental health & sobriety to attracting, hiring & retention of staff. Each episode of Talking Hospitality deals with a different issue within the Hospitality industry, and every guest is required to provide a solution or tip on the issues raised.Season 1 looks at how things were during lockdown for Hospitality businesses and positive stories that were coming out of the industry at the time.Season 2 looks at businesses as they reopened and...