Blake Morgan
AUTHOR

Blake Morgan

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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her newest book is called “Customer-Focused Leadership: The New Rules For Building Business Around Today’s Customer” coming out July of 2024. She was called one of the top 40 female keynote speakers by Real Leaders Magazine. She is the host of the Modern Customer Podcast. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. She has worked with companies like Coca-Cola, AT&T, The Federal Reserve Bank and many more. Blake contributes to Forbes and is the host of The Modern Customer Podcast. She lives in Southern California with her husband, their two children and two dogs.
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The 8 Laws of Customer-Focused Leadership

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The Best Fiction Podcasts for Listeners Who Love a Good Story

You can’t beat a good story. Luckily, humans are great at storytelling, and the best fiction podcasts are all the proof that the modern listener requires. Get the popcorn ready; it’s storytime.

Featured Article: The Best Fiction Podcasts for Listeners Who Love a Good Story

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  • More is More cover art

    • More is More

    • How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
    • Written by: Blake Morgan
    • Narrated by: Caroline H. McLaughlin
    • Length: 5 hrs and 13 mins
    • Release date: 2017-05-30
    • Language: English
    • 1 rating

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  • The 8 Laws of Customer-Focused Leadership cover art

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  • The Customer of the Future cover art

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