Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

** A New York Times, Wall Street Journal, and USAToday Bestseller ** Regardless of what you want to accomplish, from growing your business, creating a great company culture, championing a social cause, or affecting your habits, you can’t do it alone. The people around you define your success...

Communication should be clear and concise, and we should get to the point quickly. The problem is we don’t always know how to do this. What does it mean to be concise? How can a complex topic be summarized in just a few lines? This award-winning book is a step-by-step guide for clear, concise communication in everyday work conversations. Being concise is not about trying to condense all the information into 60 seconds. It is about having clear intent, talking about one topic at a time, and focusing on solutions instead of dwelling on problems.

Take a breath, find your calm, and embrace all the goodness life has to offer with a new daily guide featuring the best-loved wisdom from The Don't Sweat the Small Stuff Series. Dr. Richard Carlson has taught millions how to let go of the anxieties and fears that can derail our day and instead...

Nationally recognized communication expert, keynote speaker and trainer and best-selling author Debra Fine reveals the techniques and strategies anyone can use to make small talk—in any situation. With practical advice and conversation cheat sheets, The Fine Art of Small Talk will help you learn to feel more comfortable in any type of social situation.

From respected journalist, professor, and founder of the Writer's Symposium by the Sea, a book that demystifies the art and science of interviewing, in the vein of On Writing Well or How to Read Literature Like a Professor. “Dean Nelson is one of the best interviewers around.”—Anne Lamott...

Eliminate self-doubt, perfectionism, and anxiety and develop more confidence. Do you want to live your life without fear of other people’s disapproval? Do you wake up dreading the day feeling discouraged with what you've accomplished in life? Do you want to develop more confidence in yourself overcome low self-esteem, insecurity, and self-doubt? In this guide to self-love, international best-selling author Marc Reklau shows you how to boost your self-esteem with simple and practical exercises.

A spy is suddenly aware she's being stalked through the streets of an overseas city. A special ops soldier intuitively recognizes something's "off" during a high-risk mission. In these life-threatening situations experts know exactly how to use their senses and what actions to take. At the...

New York Times bestselling author Jonah Berger’s cutting-edge research reveals how six types of words can increase your impact in every area of life: from persuading others and building stronger relationships, to boosting creativity and motivating teams. Almost everything we do involves words...

Want to learn how to make people laugh out loud? How to Make People Laugh is a book that targets regular comedians, such as you and me. It does not try to transform you into a professional comedian. Instead, it puts comedy in the spotlight of everyday life. With this book, you will learn techniques that you can easily incorporate at parties or even in regular banter with friends and colleagues.

Before you can achieve anything in life, you need a solid foundation of self-discipline. Talent, intelligence, and skill are only a part of the equation. Positive thinking, affirmations, and vision boards are only a part of the equation. If you want to turn your dreams into reality, you need self-discipline. Self-discipline is what will keep you focused when all hell is breaking loose, and it looks like you are one step away from failure.

Say no without being an a**hole and save yourself from burnout with "pep talks and sage advice" from the New York Times bestselling author of The Life-Changing Magic of Not Giving a F*ck (HelloGiggles). Are you burnt out from taking on more than you can handle or accepting less than you deserve?...

You need to exhibit self-discipline 365 days in a year. What if you had a companion who would remind you daily to stay disciplined and persevere, even when the going gets tough? 365 Days With Self-Discipline is a practical guidebook for embracing self-discipline in your life. You'll learn how to do this through 365 brief, daily insights from the world's brightest minds, commented upon by best-selling personal development author Martin Meadows.

Building on his national bestseller The Rational Optimist, Matt Ridley chronicles the history of innovation, and how we need to change our thinking on the subject. Innovation is the main event of the modern age, the reason we experience both dramatic improvements in our living standards and...

Yale professor Marissa King shows how anyone can build more meaningful and productive relationships based on insights from neuroscience, psychology, and network analytics. Conventional wisdom says it's the size of your network that matters, but social science research has proven there is more to it. King explains that the quality and structure of our relationships has the greatest impact on our personal and professional lives.