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The Power of Moments

Why Certain Experiences Have Extraordinary Impact

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The Power of Moments

Auteur(s): Chip Heath, Dan Heath
Narrateur(s): Jeremy Bobb
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À propos de cet audio

The New York Times best-selling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us - and how we can learn to create such extraordinary moments in our life and work.

While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?

This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience as well as the last moment and forget the rest. Why "we feel most comfortable when things are certain, but we feel most alive when they're not". And why our most cherished memories are clustered into a brief period during our youth.

Listeners discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and, 45 minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world's youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?)

Many of the defining moments in our lives are the result of accident or luck - but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.

©2017 Chip Heath & Dan Heath (P)2017 Simon & Schuster, Inc.
Communication et habilités sociales Développement personnel Psychologie Psychologie et santé mentale Relations Réussite Carrière Inspirant Entreprise Customer Success
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In the pursuit and sustainability of happiness, success, and love in one’s life, the power of moments cannot be excluded. The invaluable impact that moments have for each of us in our life’s journey is immeasurable. Well written, well narrated. many examples provided to offer reference to your own need. I will use this great book as a never-ending resource. Thank you, Heath brothers.

Outstanding Book!!

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This book has given me great ideas on how to support and empower those around me.

Great

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Small business owners should read (or listen to) this book. We have so many opportunities to create moments for our staff or customers.

Business owners take notice!

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I highly enjoyed this book. I loved the suggestions on creating powerful moments but also understanding why certain moments are so impactful.

Highly enjoyed

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I originally got this because I was hoping it would be more tailored to personal development. however, I was very impressed and pleased with this book. although some would think the examples are not really directed at totally personal development like some books, this one was very good. The author truly connects even the work and other situations to the power of moments. Thank you

incredibly insight

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lots of applications both in my personal life and at work. a must read. lots of practical ways to apply it

very inspirational

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Its the type of book that you want to listen it twice, is so much good information.
Things that we know but we never sat down and thought about it.

Highly motivational book

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Review about the book.

it is so helpful for my personal life and work. As a product designer, I think about how our product help users life easier and happier. This book is so inspired me to rethink what kind of moment we can create for the users while they are using our products.

Also, Audible helps me to read fast and on time. I am reading and listening at the same time. It helps me to read more in on time.

Reading this book with listening Audible!

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This book highlights the importance of being present and seizing the moments in customer service. People truly remember how they are treated and made to feel. When that feeling lasts and gives a pleasing memory, that will remain for a long time and yield divides in retention and trust.

Presence is everything

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