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What the Actual Fuss

Why the CX Buzzword Is Relentlessly Haunting You

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What the Actual Fuss

Auteur(s): Bibi Sofowote
Narrateur(s): Bibi Sofowote
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À propos de cet audio

In What the Actual Fuss: Why the CX Buzzword Is Relentlessly Haunting You, Bibi Sofowote brings his extensive experience to bear as he tackles the growing frenzy around Customer Experience. This book cuts through the fluff and explores why the term "CX" has become a relentless buzzword, often overused without real substance.

With a mix of humor, critical insights, and a no-nonsense approach, Bibi calls attention to what truly makes or breaks customer relationships. This isn’t just another CX guide — it’s an eye-opener that dares listeners to rethink the way they view customer interactions and the importance of genuine value in service. Through the book, Bibi invites listeners to understand the hype, confront the challenges, and, most importantly, redefine what Customer Experience should truly mean.

©2024 Bibi Sofowote (P)2024 Bibi Sofowote Développement commercial et entrepreneuriat Entrepreneurship Marketing Marketing et ventes Petites entreprises Réussite personnelle
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The book was well thought out and very well put together. I learned so much. This will most certainly help you stand out in an already inundated service industry. The fun anecdotal stories helped put together the different topics in each chapter. the narration was done in a very smooth and very easy listening tone. keeping this one in my library!

this book is excellent for anyone looking for insight into providing top customer experience with top tier narration

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I am the writer and narrator of this book/audiobook, so obviously, I am as far from an objective reviewer as you can get. 😆

I will say though, it was truly a wonderful time making this book, and I certainly hope that sense of enjoyment spills through to you as you listen!

Thanks for taking the time!

Bibi S.

Had a great time writing and narrating this

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