Dear Street is a perfect book for Miami at this point in time. Miami has been booming and, though we don’t have 4 seasons here, we do have a lot of people who have been grumbling lately about Miami. Some of the things they grumble about include: traffic, affordability, construction, climate (heat, humidity,), traffic...This book reminds us:

1) to appreciate our community

2) the acts of one person can have a positive effect on the community overall

3) find the positives in an area, property, person, event

If you are finding a lot of negative issues in your community or deal, figure out how you can fix, address, or offset the negatives. Not only will you solve the issue, you will feel good about doing so. Resolving issues is always better and more productive than grumbling about them ;-)

Spoiler alert: We’re starting this one at the end — because our guest, John Crossman, closes with a challenge that perfectly sums up the spirit of this episode: “Be more like Robin Webb," a broker, CCIM, and amazing human that we lost earlier this year.

In an industry often seen as competitive, commercial real estate is, at its best, deeply collaborative. And few people embody that more than John Crossman — CEO of CrossMarc Services, industry thought leader, and passionate advocate for faith, leadership, and community.

In this episode, John, Fernando and I talk about:

• The importance of impact
• Why the retail asset class is not just about shopping centers, but about serving communities.
• How the classic film “It’s A Wonderful Life” beautifully illustrates the connection between community and commerce.
• The power of keeping your head in a space you can impact, and why perspective is everything in both leadership and life.

John’s insights remind us that real estate — like life — is about far more than transactions. It’s about transformation.

If you’ve ever wondered how faith, purpose, and community fit into the world of commercial real estate, this conversation will leave you inspired to lead with both heart and impact.

In this episode, we break down how the DISC assessment —a simple yet powerful behavioral tool—can transform the way you manage your commercial real estate business. Whether you’re leading a brokerage team, negotiating deals, or nurturing client relationships, understanding DISC can help you communicate more effectively, close more transactions, and build stronger partnerships. This episode will help you increase your emotional intelligence, gain incredible insights into yourself, your clients, people you work with, even family members. We describe traits of the 4 different personality types to help you identify them and discuss how to leverage this information.