In this episode of Common Ground, Darren and Kate explore the critical role of business education and leadership development in the bereavement sector. Joined by Terry Eccles, past president of OACFP, they discuss the evolving challenges faced by bereavement professionals and the importance of balancing compassion with business acumen to ensure the sector’s future success.

Terry Eccles attended Humber College in 1976 and received his funeral directors license in 1978. Terry recently retired after a 42 year career with Arbor Memorial Services. He spent close to 40 of those years in regional management with Arbor, covering Central/Southwestern Ontario from Scarborough to Windsor. Over the course of his career in funeral service, Terry has been a Rotarian, receiving a Paul Harris fellowship as well as having served on the Funeral Service Education advisory committee for Humber college including several years as Chair of that committee. Terry was a member of the OACFP board for several years and had the distinction of serving as OACFP president during the centennial year 2013. Terry has been a member of the BAO funeral advisory committee since its inception. He is currently enjoying retirement and the additional golf rounds he can now play.

Download your Free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠

For more information on OACFP check out:

www.oacfp.com

or follow us at:

https://www.facebook.com/OACFP/

https://www.instagram.com/oacfphere4you/

https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In this insightful episode of Common Ground Bereavement Sector Chats, hosts Darren Denomme and Kate McMaster from OACFP delve into the intricacies of cemetery operations with special guest J.P. Narbonne, Manager of Cemeteries for the City of Niagara Falls. The discussion centers around the OACFP Frontline Cemetery Training Program, a hands-on event designed to equip cemetery staff with essential skills, safety practices, and knowledge of evolving burial methods. J.P. shares his journey into cemetery operations, the importance of adapting to cultural and legislative changes, and the significance of networking within the bereavement sector. The episode also highlights the focus on natural and green burials, monument safety, and the critical role of inspections in maintaining cemetery standards. Whether you're a frontline worker, manager, or simply interested in the field, this episode offers valuable insights into the evolving landscape of cemetery operations.

Download your free Leader Guide available for each episode at: oacfp.com/site/podcast

Visit oacfp.com for more information on training, resources, and how to join the OACFP community. If you found this episode helpful, share it with someone who might benefit from it. Stay connected, stay curious, and stay rooted in this important work that truly matters.

Follow us at:

https://www.facebook.com/OACFP/

https://www.instagram.com/oacfphere4you/

https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

This episode is a heartfelt exploration of adapting to change, the importance of human connection, and the enduring power of compassion in the face of loss. Darren, Kate and guest Allan Job dive into the history of the OACFP, exploring its transformation from a traditional trade association to a dynamic organization that serves both businesses and individuals. Allan’s journey from a summer job cutting grass at a Montreal cemetery to becoming a leading figure in the bereavement sector is a compelling narrative of unexpected career paths and unwavering dedication. His insights into the evolution of the OACFP and the challenges and opportunities facing the industry offer a unique perspective, rich with personal anecdotes and valuable lessons. His long tenure offers a unique perspective on these changes, illustrating how the OACFP has adapted to technological advances, evolving societal norms, and the impact of events like the COVID-19 pandemic.

The conversation highlights the importance of member value, advocacy, education, and the need for effective communication within a diverse sector. Learn how the bereavement industry is evolving & how the OACFP is leading the way!

For more information on OACFP check out:

www.oacfp.com

or follow us at:

https://www.facebook.com/OACFP/

https://www.instagram.com/oacfphere4you/

https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

This episode of Common Ground Bereavement Sector Chats explores the evolving landscape of funeral, cremation, and cemetery services, focusing on the perspectives and expectations of the next generation of professionals. Our guest, Dave Perry, a seasoned bereavement professional, shares his insights on the changing dynamics of the funeral and cemetery sector. We discuss the changing workplace culture, communication styles, service delivery approaches, and the importance of mentorship and reverse mentorship in bridging the generational gap within the bereavement sector. Key discussion points include adapting to a younger workforce’s desire for transparency, work-life balance, and purpose-driven work.

For more information on OACFP check out:

www.oacfp.com

or follow us at:

https://www.facebook.com/OACFP/

https://www.instagram.com/oacfphere4you/

https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

This episode tackles critical staffing challenges in the funeral, cremation, and cemetery sectors. Hosts Darren Denomme and Kate McMaster explore recruitment, retention, training, and burnout issues, featuring insights from funeral directors Jay Branton and Adam Rogalsky, who share their experiences and strategies for attracting and retaining talent in this demanding yet rewarding profession. The discussion also highlights the importance of mental health support and professional development for long-term success.

Together, they discuss:
✅ The current staffing landscape and workforce shortages.
✅ Key strategies for recruitment and retention in the profession.
✅ How generational shifts and work-life balance expectations are shaping the industry.
✅ The importance of mental health, mentorship, and professional development.

Whether you’re a business owner, a hiring manager, or a professional looking for career growth, this episode offers insights to help strengthen and support the bereavement workforce.

For more information on OACFP check out:

www.oacfp.com

or follow us at:

https://www.facebook.com/OACFP/

https://www.instagram.com/oacfphere4you/

https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

This episode stems from the 2025 OACFP Women’s Symposium. The discussion centres on the unique contributions of women to the bereavement sector, addressing common challenges, and highlighting the importance of mentorship and networking. The episode features interviews with several women leaders who share their personal experiences and insights, offering a blend of professional advice and personal reflection.

They explore the experiences and leadership of women in the funeral, cremation, and cemetery services profession.

Guests on this episode:

Megan Henning

Sandra Agarilar

Angie Aquino

Patty Harris

Mary Finlayson

Laura Eccles

Tracy Rossetti

Key Takeaways:

Identify and leverage your unique strengths as a woman in the bereavement sector, such as empathy and emotional intelligence.

Actively build and maintain professional networks to foster support and collaboration.

Advocate for flexible work arrangements to improve work-life balance and support diverse family structures.

Seek out mentorship opportunities to gain guidance and build confidence in leadership roles.

Challenge gender stereotypes and biases within the profession to create a more inclusive environment.

For more information on OACFP check out:

www.oacfp.com

or follow us at:

https://www.facebook.com/OACFP/

https://www.instagram.com/oacfphere4you/

https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In today's episode, we explore the rising trends in cremation, particularly in Ontario, and the factors driving this shift in family preferences.

Hosts Darren Denomme and Kate McMaster lead a discussion with guests Philippe Lauriault, OACFP Board Member, Chair of the Crematorium Operators Program Committee and Assistant Manager, Cremation Services for the Catholic Cemeteries of the Diocese of Hamilton and Patrick LeBlanc, long-time member of the Crematorium Program Committee and the Manager of Highland Hills Funeral Home and O’Neill Funeral Home in Stouffville, Ontario for Arbor Memorial. Both are experienced professionals in funeral and cremation services.

The conversation examines why cremation rates are rising, including economic considerations, cultural and religious influences, and environmental awareness. The guests also discuss emerging trends such as personalized memorialization, eco-friendly options, and the growing importance of pre-planning cremation services.

One key takeaway is the need for bereavement professionals to educate families on the full range of cremation options, moving beyond common assumptions like cremation being solely chosen for financial reasons. The discussion highlights how the industry is adapting to these changes to better serve families.

For more information on OACFP check out:

www.oacfp.com

or follow us at:

https://www.facebook.com/OACFP/

https://www.instagram.com/oacfphere4you/

https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

In this episode, we're diving into a crucial topic reshaping the funeral, cremation, and cemetery services profession: sustainability and eco-friendly funeral trends. As families increasingly seek options that align with their values and minimize their ecological footprint, our industry is adapting with innovative solutions. Join hosts Darren Denomme and Kate McMaster, along with special guests are Mark Richardson, OACFP President and a leader in cemetery operations, and Amanda Kelly, an advocate for environmental awareness and co-founder of AWAKE. Together, we'll explore how our sector is responding to these changes, the misconceptions surrounding sustainability, and the exciting initiatives being developed to create a more environmentally responsible future. So, let’s find our common ground and get started!

For more information on OACFP check out:

www.oacfp.com

or follow us at:

https://www.facebook.com/OACFP/

https://www.instagram.com/oacfphere4you/

https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/