Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone else’s.

That’s why in this episode, I’ll show you how to find your superpowers—the unique things you do so naturally you don’t even see them—and how to weave them into your Customer Success Interview answers. I’ll walk you through the exact process to spot those special strengths, step out of the generic crowd, and inject them straight into your CSM Interview answers so you stand out instantly.

If you’re ready to finally stand out, build confidence, and move forward in your Customer Success Career, hit play and let’s dive in. Whether you’re aiming for your first CSM role or leveling up in SaaS Customer Success, this episode is packed with actionable career tips to help you shine in your next interview.

2:14 – The Real Reason Generic Customer Success Interview Stories Fail

5:27 – What “Superpowers” Actually Mean in Customer Success Interviews

7:47 – How to Identify Your Own Superpowers

13:20 – Weaving Superpowers Into CSM Interview Questions—Before & After Examples

17:05 – Five Prompts to Discover What Sets You Apart

17:55 – The Simple Question Framework That Uncovers Your Strengths

🛎️ FREEBIES & RESOURCES:

• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode92

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these...

Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion.

That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth and land promotions in record time. You’ll discover the simple four-part framework that helped one client jump two levels in just eight months, why most people approach career advancement totally backwards, and how to identify the real skills and gaps that matter for your next big move.

We’ll talk practical action plans and you’ll finish this episode with immediate steps you can take this week to feel in control of your career trajectory. If you’re ready to step out of career autopilot, get real clarity, and move into your next promotion on purpose, hit play and let’s dive in.

1:58 – Why Hoping for a Promotion Is NOT a Career Strategy

5:10 – The Four-Step Framework to Accelerate Your Customer Success Career

6:03 – Picking Your Exact Goal Title

7:04 – Getting CRYSTAL CLEAR About What That Role Actually Does Day-To-Day

7:48 – The Skills Matrix: How to Decode What “Leveling Up” Really Means

11:26 – Why Gap Analysis Is Your Secret Weapon (Even If It’s Uncomfortable)

13:19 – Why a 90-Day Action Plan Beats Waiting for Your Annual Review

16:19 – How Just Taking Action Puts You Ahead of 99.9% of Peers

🛎️ FREEBIES & RESOURCES:

• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode91

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need...

Ever find yourself making it to the final round interview, only to get that dreaded rejection again and again with zero real feedback? I see it all the time, and that’s why in this episode, I’m breaking down exactly why it happens, straight from a real client success story.

Meet “Sarah”, ten years deep in Customer Success, landing interviews left and right (we’re talking big-name companies), but somehow never sealing the deal. Her problem wasn’t her skills or her track record. It was three simple mistakes—stuff almost no employer will ever point out, but absolutely fatal when it comes to landing the offer.

In this episode, I walk you through the three tiny (and totally fixable) changes Sarah made that took her from stuck and frustrated to hired in three weeks. I’ll show you how she ditched the robotic presentation style, started talking with her audience instead of at them, and learned to make her data actually tell a story. These quick pivots didn’t just land her a new role—they made her stand out as a “breath of fresh air” to hiring managers.

If you’re tired of clueless employer feedback, tired of rehearsing yourself into oblivion and still walking away empty-handed, and so, so tired of wondering if you’re ever going to break through, this episode is for you. Hit play and let’s dive in.

4:49 – How Sounding Too Scripted in Presentations Turns Off Interviewers (and How to Fix It)

8:03 – The Subtle Shift from “Talking At” to “Talking With” That Instantly Boosts Interview Engagement

10:30 – Why Too Much Data in Presentations Can Undermine Your Credibility

14:30 – Three Tiny Tweaks That Landed a Client Her Dream Role in Three Weeks

🛎️ FREEBIES & RESOURCES:

• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode90

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on

Ever been told to just “wait until after the holidays” before you get serious about your job search? That advice drives me up the wall, and in this episode, I’m breaking down why October is actually the secret launchpad for your next Customer Success job. While everyone else is slowing down, I’ll show you how to get ahead with the same three-part strategy my clients use to land offers while the competition is snoozing.

I’ll walk you through what makes Q4 a shockingly good time to get hired, how to audit your job search so you’re not wasting hours on things that don’t matter, and the real ways to build a network that opens doors fast. Plus, I’ll teach you how to sharpen your interview skills now, so when the opportunities come (and they will), you’re ready to crush them.

If you’re tired of career advice that keeps you waiting and you want to end the year strong, this is the episode for you. Hit play, and let’s dive in.

1:27 – The Real Reason October Is Prime for Job Offers

4:48 – What Happens If You Wait for January (Hint: Intense Competition)

6:29 – Step 1: Audit Your Job Search—Stop Wasting Time on Low-Impact Tasks

8:01 – Step 2: Build Your Network Now—Why Q4 Is a Goldmine for Outreach

10:16 – Step 3: Prep Your Interview Stories Before the Holiday Rush

13:27 – How Using Q4 Strategically Lands Faster Job Offers

🛎️ FREEBIES & RESOURCES:

• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode89

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!...

Think company research has to take hours? Think again. Most job seekers either fall down endless rabbit holes or show up unprepared and it's costing them interviews, offers, and even salary.

That’s why in this episode, I bring in Olivia, our Director of Customer Success, to reveal the game-changing strategy for researching any company in just 15 minutes. We’ll show you exactly what to look for (and what to skip), how to use resources like G2 reviews and SEC filings to your advantage, and the way smart research can even boost your compensation—all with real client stories and tangible takeaways you can implement today.

You’ll walk away with a research checklist that slices your prep time in half, surfaces the insights that matter, and most importantly, positions you as a standout candidate who’s never caught off-guard. Want to know the research secrets that transform offers? Hit play and let’s dive in.

02:37 – How Spending Too Much (or Too Little) Time on Company Research Can Cost You the Job Offer

5:02 – Why Demonstrating Customer Success Skills in Your Research Sets You Apart from Other Candidates

8:20 – The Secret to Doing Effective 15-Minute Company Research Without Panic or Overwhelm

10:06 – Why Knowing a Company's Value Proposition Matters More Than Memorizing Their Mission Statement

11:40 – The Fastest Way to Find a Company's Value Prop (Hint: Case Studies and AI Can Do the Work for You)

14:05 – How to Quickly Analyze Financial Data Like SEC Filings Even if You’re Not a Numbers Person

17:20 – A Real-Life Example of How a Job Seeker Used G2 Reviews to Negotiate a Higher Base Salary

18:54 – Why “Uncomfortable” Research Topics (Like Negative Reviews or WARN Notices) Can Help You Make Smart Career Choices

22:53 – The Checklist and AI Playbook: How to Make Scalable Research a Repeatable Habit (Without the Rabbit Holes)

24:46 – Why It’s Crucial to Time Your Research (You Don’t Need to Know Everything Before You Apply)

🛎️ FREEBIES & RESOURCES:

• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode88

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't...

Ever feel like product, sales, or engineering just doesn’t get you, or worse, ignores your most urgent requests? Here’s the uncomfortable truth—being amazing with customers isn’t enough to get you promoted (or even layoff-proof) in Customer Success anymore.

In this episode, I share a powerful, never-talked-about strategy that unlocks rapid career growth for CSMs by making you the secret weapon every department wants on their team. We’ll unpack the missing piece of cross-functional collaboration, share the three-step process top CSMs use to become indispensable, and get super tactical about how to make product, sales, and engineering actually want to work with you.

By the end, you’ll know exactly how to shift from being seen as a “problem-dumper” to a strategic, value-driving partner—transforming how your company sees you and unlocking real career momentum. Want to be the CSM your whole company can’t afford to lose? Hit play now and let’s dive in.

🛎️ FREEBIES & RESOURCES:

• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode87

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

What if everything you thought you knew about landing your dream job was wrong? Imagine going from total job-search exhaustion and crickets in your inbox to signing your ideal offer at Salesforce in just six weeks.

In this episode, I reveal exactly how my client “Mallory” ditched the grind of endless applications and rejections, and instead used three counterintuitive strategies to break through without obsessing over her resume or doing endless mock interviews.

I’ll share the step-by-step system that turned her unique background into a superpower, how we reframed her approach to stand out, and the exact moves that landed her a bigger paycheck and stronger offer. If you're tired of hustling for interviews and ready for a proven, strategic approach that actually cuts through the noise, this episode is your shortcut.

1:30 – Why doubling down on mass job applications and resume tweaks keeps you stuck in “crickets and rejection” mode and the smarter strategy that gets traction

4:40 – The resume transformation move that shifts your story from “task-based” to “impact-based” and how one simple tweak turned nonprofit experience into recruiter gold

8:35 – How to prep for customer success interviews (even without traditional CSM experience) by targeting your story, not rehearsing endless mock questions

13:50 – The negotiation lever that netted $5k+ extra (and how to use your start date as a point of leverage)

15:45 – The three strategies Mallory used to land her dream Salesforce role in six weeks so you can shortcut your own job search (even when the market feels impossible)

🛎️ FREEBIES & RESOURCES:

• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode86

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on

What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping for interviews sends you spinning into self-doubt and second-guessing every possible question, this episode is the one you can’t afford to skip.

I’m sitting down with Zach, our all-star CS coach and talent acquisition pro, to dissect exactly why overpreparing leaves you sounding disorganized and less confident (and how hiring managers pick up on it instantly). We’ll crack open the mindset shift you need to stop prepping from a place of fear, and break down Zach’s proven framework that will help you show up organized, authentic, and ready to win. You’ll hear the worst mistakes job seekers make when spiraling, super actionable ways to find your “superpower,” and how to leave interviews feeling empowered, not deflated.

If you’re tired of your interviews not reflecting the awesome CSM you actually are, you’ll walk away from this episode knowing exactly how to prep with clarity, show up with confidence, and finally get out of your own way.

🛎️ FREEBIES & RESOURCES:

• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
• Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
• Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
• Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

• Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
• Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode85

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

• hit the FOLLOW button so you don't miss out on any new episodes when they drop
• and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Mentioned in this episode:

🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails