Welcome to another episode of Grow with Technology! In today’s Deep Dive, Ben Bard and Jessica are unpacking the world of AI-powered chatbots and how they’re reshaping the customer service landscape—often in ways we barely even notice. Leaning on insights from technology consultant Richard Butler Jr., they explore how chatbots have evolved from simple Q&A machines to sophisticated virtual assistants that understand context, adapt to our language, and even help businesses deliver faster, more personal support.

Ben and Jessica break down not only the visible changes—like instant responses and 24/7 availability—but also the behind-the-scenes transformations that make interactions smoother for both customers and companies. From cost savings and improved customer loyalty to the technical must-haves that separate a truly helpful chatbot from a frustrating one, they cover the core features that are driving this fundamental shift.

But it’s not all upside: Our hosts candidly discuss the current limitations—like handling complex, emotional, or nuanced issues—and the importance of seamless handoffs to human agents. Plus, they look ahead at what’s next: think smarter bots with voice capabilities, context awareness, and advanced analytics that could even anticipate problems before you run into them.

If you’ve ever chatted with a bot online (and who hasn’t?), this episode will change the way you think about those digital assistants and what the future of customer service could look like. Let’s dive in!

Welcome back to Grow with Technology! In this episode, Ben Bard and AI co-host Jessica are pulling back the curtain on one of today’s most talked-about innovations: AI agents. We all hear the buzz about digital helpers promising to transform the workplace, but what does that really look like in practice? Together, Ben and Jessica dive into the real, tangible ways AI agents are reshaping everything from marketing and HR to finance, retail, and healthcare.

You'll hear why automating repetitive, time-consuming tasks isn't just about saving hours—it’s a fundamental shift in how we collaborate and unlock human potential. The discussion unpacks the clear benefits—like cost reduction, higher accuracy, and more engaging work for employees—while also tackling the real challenges organizations face, from data security to change management and workforce adaptation.

From stories about streamlined hiring and fraud detection to insights on future trends like context-aware AI and smarter remote work tools, this episode is your practical guide to harnessing the true promise of AI in business today. If you’re interested in where technology is taking our workplaces—and how to position yourself or your company to thrive—this is a conversation you won’t want to miss.

Welcome to another episode of “Grow with Technology,” where today we’re diving deep into one of the most transformative—and often invisible—forces at play in our modern economy: artificial intelligence in pricing strategies. Hosts Richard Butler Jr. and Ben Bard unpack how AI is quietly but profoundly reshaping how businesses set prices, maximize profitability, and enhance customer value—across virtually every sector.

In this episode, we break down a comprehensive framework created by senior technology consultant Richard Butler Jr., exploring how AI moves pricing from static guesswork to a dynamic, data-driven process. You’ll learn how companies like Amazon, Delta Airlines, and Walmart are harnessing powerful technologies like machine learning, predictive analytics, and natural language processing to deliver smarter, faster, and more responsive pricing—while overcoming real-world challenges like data quality, legacy systems, and organizational change.

Whether you’re curious about the cutting edge of personalized pricing, the growing influence of AI in subscription models, or what it takes for businesses to make this leap, you’re in the right place. Join us for this insightful conversation on how AI isn’t just optimizing the bottom line—it’s redesigning the very future of marketplace value.