Hotels have invested heavily in technology in recent years, yet many guest experiences still feel slow, awkward, and impersonal.

In this episode, Frank van den Berg sits down with Matthijs Welle, CEO of Mews, to talk about where many hotels go wrong and how technology can be used to deliver more human-centric experiences, while freeing up time for staff to spend with guests.

After spending almost a decade working in Hilton hotels, Matthijs knows first-hand the operational challenges hotel teams face. Combined with his experience building Mews since 2013, he has a true understanding of what it really takes to implement new technology in hospitality.

If you want to continue the conversation, connect with Frank and Matthijs on LinkedIn:

Frank van den Berg

Matthijs Welle

Guest expectations are changing fast. What does that mean for accommodation providers, and how can teams meet those expectations without putting extra pressure on front office staff or hiring more people?

In this episode, Frank van den Berg sits down with Michiel de Vor to talk about how guest expectations have changed, why he founded Runnr.ai, and the importance of taking a guest-first approach to front office operations.

With more than a decade of experience working with accommodation providers, including time at Booking.com and Briq Bookings, Michiel shares what he has seen at scale and the challenges teams face when trying to deliver timely, personalised guest communication.

If you want to continue the conversation, connect with Frank and Michiel on LinkedIn:

Frank van den Berg

Michiel de Vor