The year isn’t over and January shouldn’t feel like starting from zero. Luke, Jacqui and Rob unpack how to finish the year with intent, plan with clarity, and create real momentum for 2026. From honest self-reflection and goal setting to vendor management over Christmas and setting up early-January meetings, this episode explores the routines, conversations and planning that turn a quiet period into a competitive advantage.

What separates the good from the great? Routine. Luke, Jacqui and Rob get candid about their personal rituals, morning habits, and how they tackle procrastination — plus the small shifts that make a big difference to performance.

In today’s market, average service doesn’t cut it. Luke, Jacqui and Rob unpack what it means to deliver an elevated client experience, how to go beyond the transaction, personalise every interaction, and create a level of care that keeps clients coming back.

Coaching isn’t a quick fix - it’s an investment in growth. Luke, Jacqui and Rob explore the difference between coaching and training, how to find the right coach for your career stage, and why having “skin in the game” changes everything.

Culture isn’t just a buzzword - it’s what people feel when no one’s watching. Luke, Jacqui and Rob dive into what drives strong culture, how to protect it, and why it starts with leadership. From psychological safety to calling out poor behaviour, this episode explores how great culture is built, not bought.

In this episode of In Good Company Series, Luke Evans, Jacqui Barnes, and Rob Matheson break down the myth of “overnight success” in real estate. They reveal how discipline, consistency, and intentional structure - not luck. underpin long-term results. The trio share why proactive prospecting, daily metrics, and strong onboarding processes matter for both new agents and leaders and remind us that true success is built on resilience and consistent effort, not quick wins.

In this episode of In Good Company Series, Luke Evans (The Agency), Jacqui Barnes (Laing+Simmons), and Rob Matheson (Cunninghams) share how agents can capitalise on spring by breaking goals into 4–6 week sprints, maintaining wellbeing, and showing up with energy and purpose. They stress the importance of nurturing the “warm middle” of the database with value-driven touchpoints, listening to client needs, and tailoring communication rather than relying on generic contact. The conversation also explores the role of private inspections, buyer servicing, and anniversary calls in building long-term relationships, while underscoring that success comes from reputation, consistency, and genuine service rather than short-term transactions.

In this episode of the In Good Company Series, Luke Evans (The Agency), Jacqui Barnes (Laing+Simmons), and Rob Matheson (Cunninghams) explore how agents can grow from a solo operator into a strong team. They discuss when to hire, whether to prioritise admin or associate support, and why aligning roles to an agent’s strengths is crucial. With leadership, communication, and clear systems at the core, the trio highlight that sustainable growth comes from letting go of control, protecting time for dollar-productive work, and creating a culture where the whole team buys into the vision.