Some leadership lessons are best learned far from meeting rooms and org charts.

In this episode of Le Podcast on Emerging Leadership, Alexis Monville welcomes Francelina Amaral, a hospitality leader shaped by service excellence, attention to detail, and deep respect for people.

Together, they explore what leaders in any industry can learn from hospitality:

• Why onboarding is not a checklist but invisible hospitality: preparation before arrival, small gestures, removing friction

• How leadership as service creates trust, safety, and conditions for others to succeed

• How belonging is built (and broken) through everyday actions

• Why discipline and standards matter, but only work when rooted in genuine care

• How leaders develop others by creating confidence, especially when mistakes happen

A practical, human conversation about trust, ownership, and the kind of leadership that makes people feel expected, welcome, and valued.

The full transcript of this episode is available in the companion blog post linked in the description, on alexis.monville.com.

https://blog-alexis.monville.com/en/2026/01/15/invisible-hospitality-with-francelina-amaral-what-leaders-in-any-industry-can-learn-from-service-excellence/

Le Podcast on Emerging Leadership is supported by Pearlside, where we help leaders and teams create the conditions for responsibility, clarity, and impact to emerge. You can learn more at pearlside.fr.

Welcome to Le Podcast on Emerging Leadership.
I’m Alexis Monville, and in this show, we explore what it means to lead organizations where people take responsibility and deliver impact.

In each episode, I’ll share conversations, insights, and stories that help us rethink leadership, not as something reserved for a few at the top, but as something that can emerge at every level of an organization.

If you’d like to dive deeper into what we discuss, you’ll find references and full transcripts in the companion blog posts I publish on alexis.monville.com⁠. That’s also where you can subscribe to the Emerging Leadership Newsletter, a space where I share ideas, tools, and practices to help you and your teams grow. Once again, the address is: alexis.monville.com.

Thank you for joining me on this journey. Let’s begin.

In this episode of Le Podcast on Emerging Leadership, I welcome Teresa Torres, product discovery coach and author of the influential book Continuous Discovery Habits.

Teresa shares how product teams can move beyond sporadic research and embed continuous customer discovery into their weekly routines. Drawing from years of coaching, teaching, and hands-on practice, she explains how teams can build better mental models of their customers, make stronger decisions, and consistently deliver outcomes rather than outputs.

In this conversation, you’ll explore:

• Why continuous discovery is about habits, not occasional research

• How weekly customer conversations dramatically improve everyday decision-making

• The role of the Product Trio (Product, UX, Engineering) in balancing viability, desirability, and feasibility

• How Opportunity Solution Trees help teams stay aligned while navigating ambiguity

• Why leaders must shift from managing outputs to enabling outcomes and adaptability

• How Generative AI is reshaping product roles, collaboration, and discovery practices

A must-listen for product leaders, designers, engineers, and executives navigating uncertainty and seeking more adaptive, customer-centered ways of working.

Find the transcript and the references in the companion blog post: https://blog-alexis.monville.com/en/2025/06/29/embracing-continuous-discovery-a-conversation-with-teresa-torres/