AI isn’t coming to the restaurant industry. It’s already here, shaping how brands show up, operate, and grow. In this episode, Joseph Szala breaks down the real opportunities for restaurant brand leaders to adopt AI with purpose. Learn how to build visibility inside AI ecosystems, transform data into action, and use tools like GPT-5 to enhance—not replace—your brand’s story.

Whether you lead marketing, tech, or operations, this episode gives you a playbook for integrating AI without losing the soul of your brand.

Listen to discover:

• How AI search is changing visibility for multi-unit restaurant brands

• The simple data systems that turn insights into weekly decisions

• How to train GPT models to reflect your brand’s tone and personality

• Why leadership must own AI strategy from the top

#RestaurantLeadership #AIinHospitality #RestaurantMarketing #GPT #BrandGrowth

Ever wonder why guests land on your ordering site, then vanish? It’s not a mystery—it’s cognitive overload. In this episode of Little Raps, Joseph Szala exposes how bloated digital menus, over-designed apps, and confusing checkout flows create mental friction that kills conversions.

What you’ll take away:

• How digital confusion destroys guest trust

• The 4 places where cognitive overload hits hardest

• Simple ways to streamline your online ordering experience

• Real-world UX tactics that actually drive sales

This is the episode every restaurant CMO, digital director, and founder needs in their ears.

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In this episode, Joseph Szala welcomes Warwick McLaren to 3Owl—and together, they unpack what restaurant brand leaders really need to hear right now. Warwick brings years of experience from Cisco, PepsiCo, and major MarTech deployments across the restaurant space.

They cover:

• Why many brands are drowning in “technical debt”

• How lean teams can actually get ROI from complex systems

• The myths (and realities) of loyalty programs

• Why hospitality—not tech—still drives true guest loyalty

If you’re leading a restaurant brand and feeling the weight of tech decisions, franchise pressure, or loyalty fatigue, this episode is packed with strategies to help your team soar.