Épisodes

  • 296: Courageous Conflict Resolution with Dan Tocchini

    296: Courageous Conflict Resolution with Dan Tocchini
    Jan 18 2026
    Dan Tocchini, leadership development expert and author of "The Change Imperative," reveals the secrets to navigating tough workplace conversations and resolving conflict with courage. Dan is also co-founder of TakeNewGround.com. Learn actionable strategies for leaders and managers looking to develop trust, improve communication, and foster high-performing teams. Dan shares practical conflict resolution and leadership tips that can elevate any organization's team culture. "To improve work relationships, ask: 'Here’s what I’m making up about what you said—tell me if I’m wrong.' It opens up honest, judgment-free feedback." - Dan Tocchini KEY TAKEAWAYS -How to openly invite feedback -Reflection Techniques and how to use them -What business metrics will be affected if you avoid conflict. -How to build difficult conversations and conflict resolution into your overall company culture Connect with Dan Tocchini https://takenewground.com https://www.linkedin.com/in/dantocchini Connect with Manage Smarter and its hosts Website: https://salesfuel.com/manage-smarter/· LinkedIn: https://www.linkedin.com/in/audreystrong/ LinkedIn: https://www.linkedin.com/in/cleesmith/ X: Audrey ⁠https://x.com/tallmediamaven⁠ Lee ⁠https://x.com/cleesmith⁠ Connect with SalesFuel· Website: ⁠https://salesfuel.com/⁠· X:  ⁠https://x.com/SalesFuel⁠· Facebook: ⁠https://www.facebook.com/salesfuel/ #salesfuel #dantocchini #leadershipskills #difficultemployees #teamsuccess #leadershipadvice #managesmarterpodcast #cleesmith #audreystrong #salescred #sales #teamtrait #admall Learn more about your ad choices. Visit megaphone.fm/adchoices
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    21 min
  • Extra Point: Team Commitment

    Extra Point: Team Commitment
    Jan 7 2026
    This week, we're tackling a topic that every leader has faced at some point: team commitment. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    4 min
  • 295: Relationship Sales Strategies with Theresa Bassett

    295: Relationship Sales Strategies with Theresa Bassett
    Jan 4 2026
    Theresa Bassett is CEO of The Diamond Group and an expert in relationship sales. With a background in construction, real estate, and digital marketing, she’s driven over $550M in transactions across various sectors. Theresa’s expertise spans working with Fortune 500 companies like Pulte Homes and GE Aviation, and she’s passionate about helping businesses grow through a proprietary system for sales and marketing. As a thought leader, entrepreneur, and speaker, she also focuses on team development and fostering growth-driven cultures, embodying her Progress = Happiness philosophy. "With the onset of AI and all of the generational things that you've talked about, I think credibility more and more is being challenged... People don't know what to trust. So even more to the point that the personal communication, the interpersonal FaceTime conversations... are even more important because people are looking for transparency, authenticity." - Theresa Bassett KEY TAKEAWAYS -The core principle behind effective relationship selling strategies -How organizations should structure their sales and marketing processes for maximum efficiency and lead conversion -What inbound marketing tip can dramatically improve trust and engagement with potential clients -Maintaining face-to-face interaction is still important in the digital age, especially with the rise of AI CONNECT WITH THERESA BASSETT https://www.diamond-group.co/ https://www.linkedin.com/in/theresalbassett CONNECT WITH MANAGE SMARTER AND ITS HOSTS Website: https://salesfuel.com/manage-smarter/ LinkedIn: https://www.linkedin.com/in/audreystrong/ https://www.linkedin.com/in/cleesmith/ X: https://x.com/tallmediamaven https://x.com/cleesmith Connect with SalesFuel Website: https://salesfuel.com/ X: https://x.com/SalesFuel Facebook: https://www.facebook.com/salesfuel/ #sales #relationshipselling #theresabassett #salestips #salesfuel #salescred #cleesmith #audreystrong #salesAI Learn more about your ad choices. Visit megaphone.fm/adchoices
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    24 min
  • Extra Point: Stand Out Traits

    Extra Point: Stand Out Traits
    Dec 31 2025
    I'm Chip Gray and this week, we're talking about the traits that truly make a candidate stand out in the hiring process. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    5 min
  • Extra Point: Building Trust as a Leader

    Extra Point: Building Trust as a Leader
    Dec 24 2025
    This week, we're talking about a topic that's crucial for any leader aiming to empower their team: trust. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    5 min
  • 294: MOST POPULAR 2025: Overcoming Imposter Syndrome with Summer Craig

    294: MOST POPULAR 2025: Overcoming Imposter Syndrome with Summer Craig
    Dec 21 2025
    Summer Craig is the President and CEO of the Craig Group , a business growth advisory firm. With over 20 years of experience in digital marketing, she is a seasoned expert in driving revenue growth for multimillion-dollar companies. Summer specializes in leveraging technology, integrating sales and marketing, and aligning organizations for sustainable business growth. Her expertise extends to working with private equity-backed businesses to lead large in-house teams. Beyond her professional achievements, Summer is also an avid mountain climber, having conquered peaks like Mount Kilimanjaro and Mount Rainier, which she uses as metaphors for overcoming challenges in business and life. "You don't have to have done it. You don't have to know, but you have to be smart enough to figure it out and maybe go find help or admit that you need help and go solve the problem." - #SummerCraig KEY TAKEAWAYS: -How can professionals overcome imposter syndrome? Summer suggests focusing on what you are good at and leveraging your unique skills to overcome challenges. She believes that identifying and utilizing your strengths can help mitigate feelings of inadequacy and build confidence. -What role does vulnerability play in leadership? Summer argues that admitting when you haven't done something before can actually enhance your credibility as a leader. She believes that showing vulnerability and a willingness to learn can foster trust and collaboration within a team. -How can climbing mountains teach business professionals about overcoming challenges? Summer shares that climbing mountains like Mount Rainier taught her the importance of teamwork and humility. She believes that tackling difficult tasks outside of your comfort zone can provide valuable life lessons and build resilience. -What is a key strategy for managing imposter syndrome in teams? Summer recommends hiring individuals who have the ability to figure things out and encouraging open communication. She stresses the importance of creating an environment where team members feel comfortable admitting when they need help and are supported in finding solutions. #leadership #impostersyndrome #workplace #csuite #teamwork #salesfuel #admall #teamtrait Connect with Summer Craig ⁠https://www.craiggroup.io/⁠ ⁠https://www.linkedin.com/in/craigsummer/⁠ Connect with Manage Smarter and its hosts!!!! · Website: ⁠https://salesfuel.com/manage-smarter/⁠ · LinkedIn: ⁠https://www.linkedin.com/in/audreystrong/⁠ · LinkedIn: ⁠https://www.linkedin.com/in/cleesmith/⁠ X Audrey ⁠https://x.com/tallmediamaven⁠ Lee ⁠https://x.com/cleesmith⁠ Connect with SalesFuel · Website: ⁠https://salesfuel.com/⁠ · X: ⁠https://x.com/SalesFuel⁠ · Facebook: ⁠https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    21 min
  • Extra Point: Self-Control

    Extra Point: Self-Control
    Dec 17 2025
    I'm Chip Gray and this week, we're talking about a skill that's often overlooked but absolutely crucial for sales managers: self-control. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    5 min
  • Extra Point: Team Motivation

    Extra Point: Team Motivation
    Dec 10 2025
    This week, we're tackling a topic that every leader has faced at some point: team motivation. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    4 min