In this week's episode of Business Accelerator, Alex Whitlock and Jason Back explore the critical importance of understanding the customer journey in mortgage broking and how brokers can differentiate themselves in a competitive market.

The hosts encourage brokers to reflect on their approach to client engagement, highlighting that truly knowing your customer goes beyond compliance – it's about anticipating needs, addressing fears, and building trust from the very first interaction.

Whitlock and Back also examine the latest Broker Pulse insights, revealing a shrinking pool of clients per broker and the increasing significance of first impressions. They discuss strategies for brokers to showcase value, leverage social proof, and establish a signature process that resonates with their target audience.

Tune in to hear how top brokers are navigating a fragmented market, using client-centric techniques to secure lasting relationships, and positioning themselves as the go-to experts in an era where exceptional service and personal connection are the ultimate competitive advantage.

In this episode of Broker Daily Spotlight, host Liam Garman sits down with James Green, CEO of Clinch, to explore how bridging finance is evolving to help Australians unlock their property wealth seamlessly.

Green explains how Clinch – part of the AltX Financial Group – helps borrowers who hold significant property assets, but lack steady income for traditional lending. With Australia's ageing population and 25 per cent of people projected to be retired by 2030, demand for flexible, short-term, asset-backed finance is booming.

The discussion highlights Clinch's tech-enabled, high-touch approach – including conditional approvals in hours and full settlements in under a week – and its focus on responsible lending, ethical safeguards, and exit strategies.

The expert shares insights from the UK – where non-bank lenders successfully provide short-term, equity-based finance – and how Clinch leverages AltX's credit fund and broker partnerships to deliver competitive rates and smooth service.

A major regulatory shift is set to reshape the borrowing landscape, with APRA unveiling a new debt-to-income (DTI) cap that's sparked debate across the finance sector.

In this episode of Finance Specialist, host Liam Garman sits down with co-host Trent Carter to unpack what the cap really means for brokers, borrowers, and lenders navigating a tightening credit environment.

Garman and Carter unpack APRA's move to limit banks to writing only 20 per cent of new loans above a DTI of six, industry reaction from commentators concerned about borrower access, and why perceptions of restricted credit don't always align with the numbers.

They also dive into the ripple effects for first home buyers, investor activity, and SME owners who rely on property-backed lending, and why this shift could accelerate a move toward genuine business lending grounded in cash flow and balance sheet strength.

Carter underscores how brokers can differentiate themselves by interpreting regulatory change and guiding clients through more complex borrowing decisions as the industry recalibrates ahead of February.