Meet Jeremy Pucheta, founder of Move2Thrive Clinic. In this candid conversation he shares how he grew from sole trader to a team, what went wrong, what worked, and how he balances family life with building a business. We dig into pricing with confidence, systems that keep you sane, the lonely middle ground of scaling, and why mentorship and community matter.

What you will learn:

• Moving from sole trader to company and tracking real growth
• Pricing your time, avoiding undercharging, and saying no
• Systems for scheduling, invoicing, marketing, and client communication
• Specialisation and pain education in allied health
• Balancing clinician work with leading a team
• Managing energy, mental health, and time with young kids
• Using LinkedIn and multi-platform posting without burning out
• When to outsource and how to think about your role as an asset

The NDIS world is full of passionate providers, but how do you tell the difference between the ones who genuinely care and those who don’t?

In this episode of the NDIS Provider Growth Journey Podcast, Michael Clark sits down with Ward Sheehan, founder of Ethical Tick. Ward has over 30 years’ experience in disability services and is now focused on connecting ethical, like-minded providers who put participants first.

Ward shares:

• Why he created Ethical Tick and how it helps providers stand out.
• The biggest cultural shift he’s seen in the NDIS sector.
• Stories of providers who choose honesty and outcomes over quick wins.
• How referrals and collaboration build stronger businesses than self-promotion.
• Why niche services and lived experience matter more than generic offerings.
• Practical advice for providers stuck in scarcity mindsets.

Ward’s perspective is refreshing: business growth doesn’t come from competing for scraps, but from building trust, being honest about your strengths, and supporting others.

If you’re an NDIS provider, leader, or BDM wanting to grow your network the right way, this conversation will give you real, actionable ideas.

TW: Mental Health.

What happens when life forces you to confront stress, loss and burnout head-on?

In this episode, we speak with Brett Sams, founder of The Self Care Zone. Brett’s story begins with tragedy and evolves into a mission to help others prioritise self-care, resilience, and mental health in their personal lives and workplaces.

Brett shares:

• His personal journey after losing his brother and how support shaped his recovery.
• Why driving became his unexpected gateway to self-development.
• How leaders can reduce stress and prevent burnout in their teams.
• The true financial and cultural cost of neglecting staff wellbeing.
• Practical self-care strategies that anyone can apply every day.

Brett’s insights show that self-care is not a luxury. It is the foundation of strong leadership, healthy teams and long-term success.

If you are a business leader, manager, or simply someone carrying too much on your shoulders, this conversation will leave you with real, practical tools to reset and take back control.

What does it take to stop being invisible on LinkedIn?

In this episode, Michelle shares how she went from hesitant poster to being recognised as a LinkedIn go-to person in her industry. With 15 years of marketing experience, she explains how she built confidence, created a consistent posting rhythm, and developed a supportive “village” of collaborators.

Michelle opens up about:

• Why consistency is the foundation of LinkedIn growth
• How collaboration and supporting others builds real influence
• Overcoming the fear of “annoying people” when posting
• The steps she took to build her personal brand
• Why authenticity beats copycat strategies every time

Her story is proof that LinkedIn success comes from putting yourself out there, elevating others, and building confidence one step at a time.

What does it mean to put people before paperwork?

In this episode, we sit down with Stacey Goulding, behavioural specialist and founder of LumaBloom, to explore her unique human-first approach to behaviour support and business. Stacey shares how she built services in the UK, transitioned into the NDIS world in Australia, and why she believes collaboration should replace competition among providers.

Stacey opens up about:

• Why behaviour support is like being a detective and a cheerleader
• How she created Free Day Fridays to give back beyond NDIS funding
• The challenges of running a one-person business while dreaming big
• Why profit is not a dirty word in NDIS, but a way to give more
• What real, day-to-day behaviour support looks like in practice

If you want an honest conversation about purpose, profit, and putting people first in the NDIS world, this episode is a must-listen.

Think 10x Bigger. Stop playing small.

But... How do you innovate in a system bound by strict rules?

In this episode, we sit down with Yasser Zaki, global operations leader at Tender Loving Care, to unpack how he balances compliance, creativity, and purpose in the NDIS world.

Yasser shares:

• Why disruptive management is essential for growth.
• How to avoid being stuck in the red ocean of sameness.
• The real definition of quality of life for vulnerable communities.
• His personal journey with mentors, Harvard, and lifelong learning.
• Why staying aligned with your purpose keeps business and life on track.

This is a must-listen for NDIS directors, providers, and anyone wanting to scale their business with impact and clarity.

Most health and NDIS business owners work in their business instead of building one that gives them back time, money, and life.

In this episode, Paul Wright shares how he went from a single physio practice to six thriving clinics and why he eventually sold them to focus on teaching others how to earn more, work less, and enjoy life.

You will hear about:

• The shift from being the go-to person to building systems
• Why family time is quantity time, not "quality" time
• How to stop trading hours for dollars
• The danger of relying on one referral source or funding stream
• Why your business should serve you, not the other way around

Paul makes it clear that if your practice is costing you family, freedom, and sanity, it is time to ask why you are still running it.

Connect with Paul: MyPracticeology.com

Find Paul on LinkedIn: https://www.linkedin.com/in/paulwright-practiceology/

Think sending a "we've got capacity" email will get you referrals? Think again.

In this episode, Michael talks with Hannah Redford, a support coordinator with six years of experience, about what actually works when approaching support coordinators for NDIS referrals.

If you are an NDIS provider trying to grow your business, this conversation will save you months of trial and error.

In this episode:
• Why a clear niche matters more than you think
• The red flags in your emails that get you ignored
• Why long intake forms are losing you clients
• What support coordinators are really looking for
• Better ways to get referrals than cold emails
• How relationships actually get built in this sector

This is not theory. It is the honest, real-world insight from someone who has been inside the system for years.

Search "What's in the NDIS Now" on your favourite podcast platform to hear more from Hannah, or find her on LinkedIn by searching Hannah Redford.

#NDIS #NDISProviders #SupportCoordination #NDISReferrals #DisabilitySupport #ProviderTips #NDISBusiness