• EP 164 How To Protect Your Dental License
    Dec 10 2025
    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Did you know that throwing away a simple "education letter" from an insurance company could be the first step toward an audit seven years later? Or that hiring a team member without checking the exclusion list could label your practice "radioactive" and cut you off from federal funding? Many dental practice owners don't realize that common habits, like billing under a selling doctor's name during a transition are actually considered False Claims fraud. In this episode, I sit down with dental-specific attorney Justin Withrow to reveal the serious legal risks that often fly under the radar. He breaks down the three "buckets" of regulatory enforcement: insurance audits, board investigations, and criminal/civil inquiries. Then he explains how to organize your records before the investigators show up. This conversation is about protecting your livelihood. An audit isn't just a request for money back, it is an investigation that can lead to referrals to the state board or attorney general. Don't wait until you receive a subpoena to organize your compliance protocols! In this video, we cover: The "Education Letter" Trap: Why insurance companies track these for years and use them to prove you "knew better" during future audits. The Exclusion List: Why employing someone on the OIG list creates a "radioactive" situation for your practice and how to check it. https://oig.hhs.gov/exclusions/index.asp Billing Fraud vs. Mistakes: The dangerous reality of billing under a veteran doctor's name while a new associate waits for credentialing. Audit Survival: Why organized records and "audit-proof" documentation are your best defense when a payer demands 50 patient charts. Informed Consent: Why this must be a conversation process, not just a signature on a form, to protect you from board complaints. Connect with Justin Withrow Email jwithrow@flannerygeorgalis.com Website https://flannerygeorgalis.com/team/justin-withrow/ Facebook https://www.facebook.com/justin.withrow.77 Linkedin https://www.linkedin.com/in/justin-withrow/ ------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026 in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today: 🔗 https://www.beyondtheoperatory.com/ ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don't forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt #DentalPractice #DentalLaw #InsuranceAudit #PracticeManagement #RiskManagement #DentalBilling #Compliance
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    52 min
  • EP 163 Leadership Advice For New Managers
    Nov 26 2025

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    Leading employees can feel like walking through a minefield. One wrong step and morale, productivity, or trust can explode. But great leaders are not born with the ability to navigate tough personalities. They learn the strategies, communication skills, and mindset shifts that turn conflict into constructive growth.

    My friends Ashley Bond and Lorie Streeter joined me to talk about leadership challenges new managers face every day. We tackled it all: resistant employees, navigating office politics, and owners who may not always have your back. We offer help with conflict resolution, accountability, emotional intelligence, setting and boundaries. And importantly, we focus on protecting your mental health in high-pressure roles. This discussion will help emerging leaders communicate more clearly to build trust, even when employee dynamics get complicated.

    This was a follow up to "What I Wish I Knew: Administrative Wisdom," a webinar hosted by…you guessed it.. Wisdom! We had so many questions that we needed to tackle them in a separate session. You can access the original session here:

    https://www.withwisdom.com/resources/what-i-wish-i-knew-administrative-wisdom

    Connect with Ashley Bond

    Website: https://www.withwisdom.com/

    Connect with Lorie Streeter:

    Website: https://getmaxassist.com/book-a-demo-lorie/

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    Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th, 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.beyondtheoperatory.com/

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

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    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

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    55 min
  • EP 162 #1 Cost Optimization Expert: Use My Tips to Cut Dental Costs by 28%
    Nov 12 2025

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    Your practice might look efficient, but what if unnoticed expenses are quietly draining thousands from your bottom line each year?

    My friend Adam Smith talked with me about the hidden costs that most dental offices overlook and how small changes can make a big difference. Everyday expenses like merchant fees, internet contracts, and bundled tech services can quietly add up. Negotiating and reviewing your fees can bring real savings without cutting team members or quality. We dig into what indirect costs really mean, why checking your numbers matters more than you think, and how tightening up your spending can open room for raises, upgrades, or a better cushion for your practice. It's an honest, practical chat about spending smarter and keeping more of what you earn.

    Connect with Adam Smith

    Email: Adam.Smith@SchooleyMitchell.com

    Contact number: 415 572 0948

    Facebook: https://www.facebook.com/schooleymitchellasmith

    Instagram: https://www.instagram.com/schooleymitchell_bay_area/

    LinkedIn: https://www.linkedin.com/in/adamdsmith/

    YouTube: https://www.youtube.com/@AdamSmith-SchooleyMitchell

    Website: https://www.schooleymitchell.com/office/asmith/dental-savings/?contact#resources

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    Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th, 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.beyondtheoperatory.com/

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

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    50 min
  • EP 161 The Real World of Dentistry No One Prepares You For
    Oct 29 2025

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    Dental school prepares you to save teeth but not for the life that comes with it. The truth is, most dentists are blindsided by what happens once the drills are down: confusing insurance contracts, shrinking reimbursements, rising debt, and the daily challenges of managing people. In this conversation with my friend Dr. Amrita Patel, we unpacked the realities of practice ownership and associate life. Did you know that you'll need to know how to prevent accounts receivable nightmares? Or how to lead a team without burning out? Oh - plus handle patients!

    We dig into false perfections shown on social media, the misinformation new grads are buying into, and the hard truth that many seasoned dentists still lack the foundational business skills. This is the real world of dentistry - the part no one told you about.

    Connect with Amrita Patel

    Instagram: https://www.instagram.com/dramritapatel/?hl=en

    LinkedIn: https://www.linkedin.com/in/thedramri/

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    Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th, 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.beyondtheoperatory.com/

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    50 min
  • Special Episode: The Dental Billing Lie Everyone Believes
    Oct 21 2025

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    In this special takeover episode, Ashley Bond shares why dental billing isn't a solo job, it's a team sport. When hygienists, assistants, and front office staff work in sync, claims get paid on the first try. Clinical notes play a critical role here; detailed SOAP notes (Subjective, Objective, Assessment, Plan) ensure accuracy and prevent denials.

    Ashley shares how poor documentation and missing details like forgetting how old a crown is can cost practices thousands. She explains why "stock narratives" no longer cut it and how patient-specific notes support both revenue and liability protection.

    Using clinical note templates built around procedure codes, real-time communication, and tracking denials can dramatically reduce resubmissions. Ashley emphasizes that the administrative load on dental teams is heavier than ever and why outsourcing billing to specialists can free up time, restore patient trust, and prevent burnout.

    Outsourcing isn't just delegation, it's collaboration. With structured documentation, clear systems, and a trusted billing partner, every part of the practice works smarter, not harder.

    Get your free Clinical Notes Blueprint and simplify how your team documents every procedure.

    https://www.withwisdom.com/teresa

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    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    25 min
  • EP 160 True Crime: California Dentist "Reign of Terror"
    Oct 15 2025

    Dr. Bicuspid Editor-in-Chief Kevin Henry joins me to discuss some crazy current events! A California dentist has been sentenced to 75 years to life in state prison after what prosecutors called a "reign of terror." The man's crimes included multiple sexual assaults against five female patients and an extern, with victims ranging in age from 19 to 73. Prosecutors said he treated the women "as his playthings," committing the assaults while they were under anesthesia and alone in his office.

    What broke the case open was the courage of a dental assistant, who secretly filmed one of the assaults, exposing the abuse and ending years of unchecked violence. The conversation examines how this could happen inside a dental practice where patients should feel safest and the red flags that every dental professional must recognize. From patient safety and sedation oversight to the ethics of working alone with anesthetized patients, this disturbing story forces the industry to confront hard truths about accountability and protection.

    Our discussion continues into the state of the dental profession today. A new Delta Dental study shows preventive care has finally returned to pre-pandemic levels, but capacity hasn't caught up. Hygienist shortages continue to strain practices, and legislative moves across states like licensure compacts and the rise of oral preventive assistants aim to fill the gaps.

    There's also a sharp look at data trends: claims show a rise in occlusal guards and fillings, signaling more stress-related wear and tear, and new fraud triggers are catching the attention of insurers. Teresa and Kevin unpack how AI, remote admin roles, and shifting workforce models are reshaping the business of dentistry and what every practice owner needs to know to adapt.

    🔗 Links Discussed in the Podcast

    'Reign of terror' dentist sentenced to 7 decades-plus in prison

    Updated research shows preventive dental care has nearly returned to pre-pandemic levels

    Chew on This! A Dental Podcast

    -------------

    Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th, 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.beyondtheoperatory.com/

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    25 min
  • EP 159 My Takeaways From The NADP Meeting
    Oct 2 2025

    Every year, I attend Converge, the annual conference of the National Association of Dental Plans (NADP). It's where I explore the latest issues and challenges faced by carriers and providers. I've watched the evolving partnerships between carriers and DSOs and observed the increase in network leasing concerns, I wanted to share my observations with you. I listened to compliance updates, discussed the expanding role of Medicare Advantage, and other issues shaping the future of dental coverage.

    What am I sharing? My thoughts on the amount of audits and fraud in our industry. Are you at risk? Multi-factor authentication is becoming a priority for both small practices and large DSOs. Plus, I'll highlight the questions to ask before outsourcing billing or revenue cycle management in today's third-party–driven market.

    Let me know if you like this kind of reporting. It was a lot more fun than I expected!

    Resources & Links:

    • NADP – The National Association of Dental Plans, representing dental insurers and advocating for better dental benefits. https://www.nadp.org/

    • Unify Dental – A platform helping DSOs and practices streamline operations and improve efficiency. https://www.unify.dental/

    • Cotiviti – A leading analytics and payment accuracy company serving healthcare and dental organizations. https://www.cotiviti.com/

    • Fluent Dental – A technology-driven solution for simplifying dental revenue cycle management. https://fluent.dental/

    Connect with Teresa

    Website: https://www.odysseymgmt.com/

    Email: teresa@odysseymgmt.com

    Instagram: treeduncan

    Facebook: Odyssey Management Dental Speaking & Consulting

    LinkedIn: Teresa Duncan, MS

    -------------

    Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.odysseymgmt.com/bto

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    45 min
  • EP 158 Lessons Patients Taught Me The Hard Way
    Sep 18 2025

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    Lessons Patients Taught Me The Hard Way

    Some of the most powerful lessons in dentistry don't come from textbooks or training, but from real-life patient encounters that test your patience, humility, and adaptability. In this episode, I reflect on situations where patients pushed me out of my comfort zone and forced me to grow in ways I didn't expect. You'll hear how these interactions shaped my approach to communication, accountability, and practice management. More importantly, you'll discover why it's okay when patients don't connect with you and how to manage tough patient personalities. These aren't just stories to make you laugh; they're lessons to help you navigate the unpredictable world of patient care with confidence.



    Connect with Teresa

    Website: https://www.odysseymgmt.com/

    Email: teresa@odysseymgmt.com

    Instagram: treeduncan

    Facebook: Odyssey Management Dental Speaking & Consulting

    LinkedIn: Teresa Duncan, MS

    -------------

    Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.odysseymgmt.com/bto

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    Voir plus Voir moins
    33 min