Dharma is a QHSES (Quality, Health and Safety, Environmental Systems) assurance professional with over 16 years of experience in developing and implementing quality management systems, conducting internal and external audits, performing detailed root cause analysis, risk management, KPI implementation, data analysis and driving continual improvement and digitalisation initiatives. He is a certified Lead Auditor for ISO 9001 and ISO 45001, a Lean Six Sigma Green Belt, and a Certified Key Performance Indicator Professional (C-KPI). Dharma has worked across diverse sectors including manufacturing, engineering services, and oil & gas, gaining deep insights into various industry tools and practices. His multi-sector exposure enhances his ability to tailor solutions to organisational needs. His recent article, “Building a KPI Framework,” was featured in Quality World Spring Magazine 2025, where he simplifies the application of KPIs using the Plan Do Check Act approach, offering practical examples applicable to any industry.He is passionate about quality excellence and continuously advancing systems to deliver measurable business value.

Sherif Nasser is an experienced quality professional with over 24 years in the construction industry. He has worked in senior roles such as Business Risk Director and Quality Consultant for international companies. Since 2015, he has been a global public speaker and has trained thousands of professionals in quality management.

He is a Fellow of the Chartered Quality Institute, a Certified EFQM Assessor, and a recognised expert by American Society of Quality.

He also holds ASQ certifications as Certified Manager of Quality - Organisational Excellence and Certified Construction Quality Manager

Sherif founded free study channels that have helped hundreds of students around the world and has mentored more than 50 professionals from different countries. He is known for introducing the title “Organization Doctor” to promote the modern role of quality leaders.

Abigail Cooper is a Chartered Quality professional leading Quality Performance and Compliance across EMEA at Otis Elevators. A passionate and dynamic self-starter with a strong people-focus, she is a keen promoter of Right First Time and Zero Defects culture. Abigail is Customer obsessed, both internal and external, and supports organisations to deliver value to the external customer whilst ensuring internal operations are smooth, effective and value added.With a passion for supporting young people to look into a variety of career paths to suit their individual learning styles, Abigail has been involved in STEM for many years. She has a special interest in encouraging young women into engineering and technical roles to increase gender parity.A strategic thinker, Abigail has strong emotional intelligence with a firm view that if we don’t win together, nobody wins.