Are you leading your team, or just managing them? In this episode of Show Your Value, Lee Benson sits down with Mark C. Crowley to dismantle the myth that leading from the heart is a soft skill.

After a highly successful 25 year career in financial services, Mark walked away from a major bank acquisition because of a repelling corporate culture. That pivotal moment sparked a journey to discover the hard science behind human performance. Through his research with the Institute of HeartMath, Mark found a staggering truth: feelings and emotions drive 95% of human behavior.

If you want your organization to achieve impossible goals, you have to understand the science of reciprocity. People are hardwired to go above and beyond for leaders who genuinely care about their growth and well being.

In this conversation, Lee and Mark break down the exact formula for high performance leadership. Whether you are navigating the future of AI or trying to fix a broken company culture, this episode provides the blueprint for building a resilient, highly engaged team.

In this episode, we cover:

- The toxic corporate culture that forced a top executive to walk away.

- The scientific proof that emotions drive 95% of employee performance.

- Why caring for your team is not a bolt on strategy, but a core driver of ROI.

- The 6 step formula to build, train, and hold high performing teams accountable.

- How to secure your value as a leader in the age of AI.

For more free videos, tools, and resources about the MIND Methodology go to https://etw.com/

In this episode of Show Your Value, Lee Benson sits down with Doug Stephens, one of the world’s leading thinkers on the future of retail, business innovation, and consumer behavior.

Doug is the founder of Retail Prophet and the author of multiple bestselling books on the transformation of commerce. For decades he has advised global brands and leaders on how shifts in technology, culture, and customer expectations are reshaping the way companies create value.

This conversation goes far beyond retail.

Lee and Doug explore how businesses must rethink the way they serve customers in a world where expectations change faster than most companies can adapt. They discuss why traditional strategies are breaking down, what modern consumers actually value, and how leaders can build organizations that stay relevant in the middle of massive disruption.

You will hear insights on the role of curiosity in leadership, the danger of clinging to old business models, and why the companies that win in the future will be the ones that learn to see value differently.

If you are a founder, executive, or leader trying to navigate a rapidly changing marketplace, this episode will challenge how you think about innovation, strategy, and long-term value creation.

Topics discussed include:

• Why many companies misunderstand what customers really value
• The shift happening in retail, business, and consumer expectations
• How leaders can stay relevant during massive technological change
• The role curiosity plays in building innovative organizations
• What the future of commerce and customer experience could look like

Subscribe to Show Your Value for conversations with world-class leaders who are redefining how value is created in business and in life.

For more free videos, tools, and resources about the MIND Methodology go to https://etw.com/

In 1979, a 19-year-old Noel Massie was walking out the door of his first job at UPS. Frustrated, falling behind in college, ready to quit. Then a 22-year-old supervisor stopped him, bought him a Coke, and made one simple promise.
That moment changed everything.

Noel went on to spend 40 years at UPS, rising to Vice President of US Delivery Operations, overseeing 200,000 employees led by 12,000 supervisors. And when he retired in 2019, his exit alone triggered seven promotions.

Now he's written the book he wishes every new leader had on day one.
In this episode of Show Your Value, Noel breaks down the leadership fundamentals that most people are never taught:

- Why there are no casual moments in leadership, and why that's actually a good thing.
- The real definition of leadership and why the moment you raise your voice you've already lost.
- Why 21 million middle managers were promoted without the tools to succeed.
- How to create ownership in people without coercion, threats, or pressure.
- The power of role-playing real leadership scenarios before they happen to you.

If you just got promoted, manage a team, or lead people at any level, this episode will change how you show up tomorrow.

For more free videos, tools, and resources about the MIND Methodology go to https://etw.com/