If you’ve been frustrated with rising CRM costs, overwhelmed by complicated platforms, or tempted to replace your CRM with Airtable or Notion, this episode is for you.

I’m walking through all the thoughts running through your mind right now — the overwhelm, the fear of starting over, and the struggle of trying to DIY your systems. As a client experience systems strategist and HoneyBook educator, I’ll help you understand why a CRM is still one of the most important tools for service providers in 2025 and 2026, what it should actually do for your business, and how to decide if switching tools is the right move.

• Why rising CRM costs aren’t the only reason to cancel
• How much time and effort it takes to switch tools
• What a CRM should be doing for your business in 2025
• Why “duct-taping” multiple tools creates stress and errors
• When Airtable or Notion works — and when it doesn’t
• How to simplify your systems without losing functionality

• Clarity on whether a CRM is essential for your business today
• Confidence to make a smart choice about keeping, switching, or restructuring your system
• An understanding of the true value a CRM can bring to your clients and business
• Tips for streamlining your tech stack without sacrificing service

• HoneyBook Beginner Tutorial (YouTube) to see a CRM in action
• Episode 28: How to Run a Quarterly Systems Audit
• Save 30% on Your HoneyBook Subscription

Need support on making this happen?
Head over to YourSystemsPro.com to book a sales call, and let’s talk through your unique business needs. Together, we’ll uncover where your systems need support and map out your next best steps to streamline, simplify, and scale with ease.

🎙️ABOUT THE HOST

Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.

➡️WAYS WE CAN WORK TOGETHER

🌿 5-Star Client Experience CRM Build
A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE🌿 Client Experience Accelerator

Send Me A Text!

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

If you’ve updated your services, changed your pricing, or switched tools this year, it’s time for a systems audit.

In this episode, I’m walking you through how to do a full client experience systems audit, the exact process I use every quarter to make sure every touchpoint, workflow, and automation still aligns with how I want my business to run.

I’m breaking down the seven key categories to review inside your business:

• Inquiry & Lead Management
• Onboarding Experience
• Project Management & Delivery
• Client Communication & Relationship Management
• Offboarding Experience
• Client Nurture & Retention
• Tech & Tools Audit

You’ll learn how to walk through each one strategically and spot what’s outdated, what’s working, and what needs to be refreshed before the new year. I’ll also share the updates I’ve been making over the past 45 days to strengthen my own systems and elevate the client experience in my business.

This episode is your guide to starting the new year with systems that actually support your goals, so you can spend less time catching up and more time confidently serving dream clients.

Need support on making this happen?
Head over to YourSystemsPro.com to book a sales call, and let’s talk through your unique business needs. Together, we’ll uncover where your systems need support and map out your next best steps to streamline, simplify, and scale with ease.

🎙️ABOUT THE HOST

Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.

➡️WAYS WE CAN WORK TOGETHER

🌿 5-Star Client Experience CRM Build
A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE

🌿 Client Experience Accelerator

🌿 Client Experience Systems Tune-Up

Send Me A Text!

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

In this episode of the Systems Rehab Podcast, I’m joined by Carli LeBlanc, CEO of CD Creative Co., a content creation agency helping women entrepreneurs batch their monthly content in just one day. Carli shares her journey from documenting her undergrad life to building a content business while balancing a full-time job and family life.

We dive into her proven systems for creating content efficiently, including batching, ideation, and scheduling, and explore practical strategies for turning content creation from a stressful task into a streamlined process. Carli also shares her tips on using AI tools like ChatGPT for content prompts, organizing B-roll and talking head clips, and focusing campaigns on one offer at a time to maximize results.

Whether you’re a service provider struggling to stay consistent or looking for ways to simplify your marketing, this episode gives you actionable insights and inspiration to create content that connects, converts, and frees up your time.

CONNECT WITH PODCAST GUEST, CARLI LEBLANC

Carli is the founder of CD Creative Co., specializing in batch content creation and marketing strategies that help busy entrepreneurs show up consistently online while balancing work, family, and business. She’s also the host of The Side-HustlHER Podcast, where she shares marketing tips, productivity hacks, and real-life insights to help women turn their passion into profit without losing sight of their purpose.

Carli's Website

Follow on IG: @cd.creativeco

Freebie: Grab 30 Days of Done-for-You Social Media Prompts HERE

🎙️ABOUT THE HOST

Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.

➡️WAYS WE CAN WORK TOGETHER

🌿 5-Star Client Experience CRM Build
A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE

🌿 Client Experience Accelerator

🌿 Client Experience Systems Tune-Up

VISIT MY WEBSITE YOURSYSTEMSPRO.COM

♥️LET'S STAY CONNECTED

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter or Threads.

🌿Follow me on YouTube AND watch the video version of the podcast episodes, @KenniquaLewter

Send Me A Text!

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Are you a web designer looking to streamline your workflow and enhance the client experience? In this episode of the Systems Rehab Podcast, host Kenniqua Lewter sits down with Christy Price, a Squarespace designer with 20+ years of experience, to talk about building efficient systems, balancing creative energy, and delivering high-quality websites without the overwhelm.

Christy shares how she structures her weeks with theme days and time blocking, why she avoids juggling multiple client projects at once, and how she keeps her client onboarding simple yet effective. You’ll also hear how she integrates tools like Squarespace, Acuity, and HoneyBook into her process, plus the behind-the-scenes of her two-day template builds vs. custom two-week builds.

What you’ll learn in this episode:

• How to use theme days and time blocking to stay focused and avoid task switching.
• The importance of showing clients a homepage first before building out the full site.
• Christy’s approach to client onboarding, proposals, and discovery calls.
• Why refining and “battle-testing” your systems matters before scaling.
• How Christy uses feedback loops and offboarding to continuously improve.

If you’re a Squarespace designer, web designer, or service provider, this episode will give you a clear look at how to create client-friendly processes that keep projects moving smoothly while protecting your energy and creativity.

Connect with the guest, Christy Price

Website: https://christyprice.com/

Instagram: Follow Christy on IG

The Website Designer's Playbook (affiliate link)

Connect with the host, Kenniqua Lewter

🌿Work With Me: www.yoursystemspro.com

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter or Threads.

🌿Follow me on YouTube, @KenniquaLewter

Send Me A Text!

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers use client experience systems to streamline every step, from inquiry to offboarding.

In this episode of Systems Rehab Live, I’m breaking down:

✅ Why client experience is more than just “being nice” or delivering quality work
✅ How small gaps in communication and process kill retention and referrals
✅ Three client experience systems you can implement today to keep clients coming back

I’ll also share a personal story from an underwhelming nail salon visit (spoiler: the pedicure looked good, but the experience left me questioning if I’d ever go back). It’s proof that results alone don’t guarantee repeat business.

What You’ll Learn in This Episode

1. How to design an aligned inquiry-to-onboarding flow so clients get clear next steps from the moment they reach out.
2. Why communication matters—and how proactive updates build trust and eliminate guesswork.
3. The power of systemized offboarding + feedback to generate repeat bookings, testimonials, and referrals on autopilot.

By the end of this episode, you’ll know how to build a seamless client experience that creates happy, loyal clients who return (and send others your way).

🌿Prefer to watch the video? Check it out on YouTube.

🌿Work With Me: www.yoursystemspro.com

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter

🌿Follow me on YouTube, @KenniquaLewter

Send Me A Text!

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

In this episode of the Systems Rehab Podcast, I sit down with Cassandra Barrett, a powerhouse business operations consultant, to unpack what it really takes to scale a business into an agency model.

And here’s the fun part: instead of just keeping it theory-based, Cassandra actually used my business as the example. Since I’ve been exploring what it could look like to grow into an agency in the future, she walked me through step by step how to think about scaling, delegation, and building a sales process that doesn’t feel overwhelming.

We talk through:

• The shift from solo entrepreneur to agency owner
• How to delegate effectively without losing your personal touch
• Why building relationships in sales is more powerful than quick wins
• The balance between inbound and outbound marketing
• How systems can help you stop chasing every client and start scaling sustainably

If you’ve been thinking about growing beyond just yourself or you’ve wondered what it really looks like to build an agency model that aligns with your revenue goals, this episode gives you a front-row seat to that process.

Connect with the guest, Cassandra Barrett, Senior Business Analyst + Ops of Handled Oc. Visit her website at www.handledoc.com and follow on LinkedIn

Connect with the host, Kenniqua Lewter

🌿Work With Me: www.yoursystemspro.com

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter

🌿Follow me on YouTube, @KenniquaLewter

Send Me A Text!

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

What if your work and creativity didn’t have to fight against your body, but flowed with it instead? In this episode, I’m diving into cycle syncing and how I’m starting to experiment with aligning my business tasks and content creation to the natural rhythms of my cycle. I’ll share why this approach caught my attention, how I’m planning to put it into practice, and the benefits I hope to experience along the way.

Also, I just got a special guest booked who is an expert in syncing her cycle to her work. Our session isn't scheduled until October, so please make sure you're subscribed to the podcast so you don't miss this episode. 😃

🌿Prefer to watch the video? Check it out on YouTube.

🌿Work With Me: www.yoursystemspro.com

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter

🌿Follow me on YouTube, @KenniquaLewter

Send Me A Text!

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Summer’s winding down, maybe you’ve been juggling family, vacations, or just taking a much-needed break, and now it’s time to get back into the swing of things. In this episode, I’m all about helping you get back to business with confidence and clarity.

I’ll share practical tips on how to evaluate your availability, audit your business and your client management system (including how to reconnect with past clients!), and review your service offerings to make sure they truly align with your goals and how you want to show up in Q4.

If you’re ready to simplify your systems and serve your dream clients with ease as we head into the last quarter, this episode is made for you!

🌿Prefer to watch the video? Check it out on YouTube.

🌿Work With Me: www.yoursystemspro.com

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter

🌿Follow me on YouTube, @KenniquaLewter

Send Me A Text!

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.