Obtenez 3 mois à 0,99 $/mois

OFFRE D'UNE DURÉE LIMITÉE
Page de couverture de TechXY Turbo

TechXY Turbo

TechXY Turbo

Auteur(s): ROC Vox Podcast Network
Écouter gratuitement

À propos de cet audio

 TechXY Turbo is a technology-focused podcast providing independent technology content and perspectives.Copyright ROC Vox Podcast Network
Épisodes
  • From Fintech to EdTech

    From Fintech to EdTech
    Dec 11 2025
    This episode of TechXY Turbo explores how technology platforms are tackling one of higher education's most expensive challenges: student retention. David Gonzalez, Co-Founder and CEO of Arbol, brings a unique perspective from his background scaling fintech solutions at HSBC and M&T Bank to now building EdTech platforms that transform how colleges support students financially.

    Arbol's mission is deceptively simple yet powerfully complex: turn fragmented student financial systems into unified, actionable experiences that prevent dropouts before they happen. David shares insights on why traditional financial literacy programs fall short, how AI and data integration create early warning systems for at-risk students, and what he learned from reducing HSBC's customer service costs.

    Listeners will discover how the intersection of fintech innovation and higher education challenges is creating a new category of technology—one where the ROI isn't just measured in cost savings, but in lives changed and degrees completed.

    #AI #edtech #accessibility #education #fintech
    Voir plus Voir moins
    24 min
  • Balancing AI and the Human Side of Contact Centers

    Balancing AI and the Human Side of Contact Centers
    Dec 4 2025
    This episode of TechXY Turbo explores how artificial intelligence is revolutionizing contact centers, but not in the way most people think. Melissa Copeland, named "America's Top Contact Center Expert" by Forbes, joins the show to discuss how AI and technology are transforming customer service operations while keeping the essential human element at the center.

    While recent news focuses on the reductions in jobs, especially front line customer service roles, Melissa reveals how properly implemented AI amplifies human capabilities and creates exponential ROI. From her work helping organizations navigate platform transitions to implementing AI assistants that make contact center functions and roles more effective, Melissa shares insights on why so many technology implementations fail and what it takes to deliver the 10x returns her client experience.

    Listeners will gain a rare insider perspective on how contact centers are evolving from necessary cost centers to strategic business assets, and why the future of customer service isn't about choosing between humans and AI, but about getting them to work together.
    Voir plus Voir moins
    44 min
  • From Rust Belt to Tech Belt: How Digital Infrastructure Built Buffalo's Startup Ecosystem

    From Rust Belt to Tech Belt: How Digital Infrastructure Built Buffalo's Startup Ecosystem
    Nov 24 2025
    This episode of TechXY Turbo spotlights one of Buffalo’s quiet powerhouses: Jack McGowan. For more than 30 years, Jack has been the connective tissue between investors, entrepreneurs, and the technologies shaping the region’s economic future. As Executive Director of the WNY Venture Association and leader of the Buffalo Angels, he has helped hundreds of founders translate innovation into opportunity.

    In this conversation, we explore how Western New York’s tech ecosystem evolved from manufacturing roots to a thriving hub for AI, biotech, and advanced software startups — and what Jack has learned about building trust, community, and momentum along the way. Listeners will gain a rare look into the foundations of regional innovation and how angel investing has become the lifeblood for early-stage tech growth.
    Voir plus Voir moins
    30 min
Pas encore de commentaire