In this episode, business coach Marcia Erickson explores how the balance between people and processes determines a company’s success. Drawing on two decades of experience in healthcare administration and strategic planning, Marcia explains how systems and soft skills work hand-in-hand to build thriving, scalable businesses. She discusses the importance of leadership development, team alignment, and the value of creating processes that empower teams to run the business. Marcia also shares the most common financial and operational mistakes she sees business owners make, and the lessons she’s learned from her toughest mentors along the way.

Coaching is more than a job, it’s a calling. Discover how you can become a certified ActionCOACH and change lives, starting with your own. Get started by clicking here. https://lp.actioncoach.com/franchise-apply

About Marcia Erickson:
Marcia Erickson is a business coach and former healthcare executive who helps entrepreneurs and leaders build strong, system-driven organizations that value both people and process. After 20 years in healthcare administration leading strategic planning and operations, she transitioned into coaching to bring structure, accountability, and heart to business leadership. Known for her practical approach and passion for developing soft skills, Marcia empowers business owners to create teams and systems that drive lasting success.

Learn more: https://www.linkedin.com/in/marcia-erickson

About ActionCOACH
ActionCOACH is a global business coaching firm founded in 1993 by Brad Sugars. It offers coaching services to all types of businesses, providing guidance and support in various aspects of business management, including marketing, sales, finance, team building, and systems development. ActionCOACH operates through a network of trained business coaches who work directly with clients to help them achieve their business goals and overcome challenges. The company's vision is to "create world abundance through business re-education," aiming to empower entrepreneurs and business owners to build profitable enterprises that work without them.

Learn more about ActionCOACH: https://www.actioncoach.com/
Become A Coach: https://www.actioncoach.com/

In this episode, business coach Ken Gielen shares how his journey from the corporate world to entrepreneurship reshaped his understanding of leadership, purpose, and resilience. Drawing parallels between sports and business, Ken reveals how discipline, teamwork, and continuous learning fuel sustainable success. He also discusses the power of mentorship, mindset, and preparation—lessons learned from both the factory floor and the Ironman finish line.

Coaching is more than a job, it’s a calling. Discover how you can become a certified ActionCOACH and change lives, starting with your own. Get started by clicking here. https://lp.actioncoach.com/franchise-apply

About Ken GIelen:
Ken Gielen is a business coach and former corporate leader who helps entrepreneurs build resilient, high-performing companies. After more than a decade in the automotive industry, he transitioned to coaching to share his experience and empower others to reach their potential. Inspired by his background in competitive sports, Ken combines structure, mindset, and accountability to help business owners achieve lasting growth and balance.

Learn more: https://actioncoachportugal.pt/ken-gielen

About ActionCOACH
ActionCOACH is a global business coaching firm founded in 1993 by Brad Sugars. It offers coaching services to all types of businesses, providing guidance and support in various aspects of business management, including marketing, sales, finance, team building, and systems development. ActionCOACH operates through a network of trained business coaches who work directly with clients to help them achieve their business goals and overcome challenges. The company's vision is to "create world abundance through business re-education," aiming to empower entrepreneurs and business owners to build profitable enterprises that work without them.

Learn more about ActionCOACH: https://www.actioncoach.com/
Become A Coach: https://www.actioncoach.com/

In this episode, business coach Ben Lightfoot explores how reconnecting with passion and purpose can transform a business. With over 25 years in global advertising, Ben shares how vision, authenticity, and creativity help entrepreneurs move beyond burnout and rediscover the excitement that sparked their journey. He explains how clear purpose and consistent storytelling can drive both personal fulfillment and business growth.

Coaching is more than a job, it’s a calling. Discover how you can become a certified ActionCOACH and change lives, starting with your own. Get started by clicking here. https://lp.actioncoach.com/franchise-apply

About Ben Lightfoot:
Ben Lightfoot is a business coach and former advertising executive who helps entrepreneurs reignite their passion and lead with purpose. After 25 years at McCann working with brands like Coca Cola, L’Oréal, and MasterCard, he now coaches business owners to think bigger, stay authentic, and build companies that reflect their values and vision.

Learn more: https://actioncoach.au/find-a-coach/ben-lightfoot

About ActionCOACH
ActionCOACH is a global business coaching firm founded in 1993 by Brad Sugars. It offers coaching services to all types of businesses, providing guidance and support in various aspects of business management, including marketing, sales, finance, team building, and systems development. ActionCOACH operates through a network of trained business coaches who work directly with clients to help them achieve their business goals and overcome challenges. The company's vision is to "create world abundance through business re-education," aiming to empower entrepreneurs and business owners to build profitable enterprises that work without them.

Learn more about ActionCOACH: https://www.actioncoach.com/
Become A Coach: https://www.actioncoach.com/