Healthcare operations are facing a perfect storm: staff are overloaded, yet patients still rely heavily on the phone for access. In this episode of the Health/Tech Edge, host Mike Moore sits down with Aqeel Shahid, SVP of Channels and Alliances at IntelePeer, to discuss how "Agentic AI" is solving the friction points that plague modern practices—from endless hold times to uncomfortable billing conversations.
We dive deep into why the old "press 1 for appointments" phone tree is dead and how the new generation of AI can handle complex workflows like rescheduling waitlists and collecting payments with surprising empathy and efficiency.

Healthcare runs on data, but much of it feels like a giant bag of receipts—fragmented, inconsistent, and missing key details. In this episode, Mike Moore sits down with Ryan Leurck, Chief Analytics and Product Officer at Kythera Labs, to talk about why healthcare data is such a mess and what it will take to fix it.

Ryan shares how his background in aerospace systems engineering shapes the way he thinks about healthcare’s system-of-systems problem, and why most data vendors still aren’t solving the root issues. He breaks down what’s really missing from claims data, why transparency rules haven’t delivered clarity, and how AI and modern data pipelines are finally helping healthcare organizations turn chaos into clarity.

Key topics include:

• Why healthcare data can’t be trusted “as-is”

• How remastering, tokenization, and better engineering create cleaner data

• Why BI dashboards are about to change forever

• Real stories from health systems discovering their metrics were way off

• What’s coming next as AI makes data analysis accessible to everyone

If you’ve ever questioned your dashboards or wondered why your data never matches your reality, this episode is for you.

When healthcare organizations rush to add AI, the results can look impressive—but often fail the people who actually use them. In this conversation, Makoto Kern, founder of IIIMPACT, joins Mike Moore to talk about why great design starts with empathy, not features.They explore what happens when teams design for executives instead of end users, why healthcare apps should be built for the exhausted nurse—not the boardroom—and how data and research can keep AI tools safe, useful, and trusted. From energy fields to hospital floors, Makoto shares lessons on designing for real-world conditions and why putting humans at the center is the smartest product strategy of all.