In this episode, we unpack the difference between pushy, outdated sales tactics and data-driven conversations that build trust. Al D’Ambola shares highlights from his Summit presentation, including how to make measurements relatable for homeowners and a creative approach to following up with customers. Whether you’re a contractor aiming to boost credibility or a homeowner tired of sales gimmicks, you’ll see why high-performance sales isn’t about high pressure, it’s about delivering real solutions.

Featuring: Adam Mufich, Casey Contreras, and Al D'Ambola from National Comfort Institute

In this episode, Vince Lopez shares a real-world situation where another contractor claimed a furnace was safe, but testing revealed a dangerous situation. Vince walks us through how he identified the issue and provided a solution, and why education and proper testing are critical to protecting our customers.

Featuring:

Adam Mufich - National Comfort Institute

Casey Contreras - National Comfort Institute

Vince Lopez - Comfort Solution Technologies

In this episode, Jim Ball shares practical strategies for making your service department not only stand out but thrive as a profitable part of your business. From setting your team apart in a crowded market to implementing systems that boost efficiency and customer satisfaction. Whether you’re an owner, manager, or technician looking for fresh ideas, you’ll leave with actionable insights you can start using right away.

Featuring:

David Richardson - National Comfort Institute

Jim Ball - Dewberry