In this episode, we unpack the difference between pushy, outdated sales tactics and data-driven conversations that build trust. Al D’Ambola shares highlights from his Summit presentation, including how to make measurements relatable for homeowners and a creative approach to following up with customers. Whether you’re a contractor aiming to boost credibility or a homeowner tired of sales gimmicks, you’ll see why high-performance sales isn’t about high pressure, it’s about delivering real solutions.

Featuring: Adam Mufich, Casey Contreras, and Al D'Ambola from National Comfort Institute

In this episode, Vince Lopez shares a real-world situation where another contractor claimed a furnace was safe, but testing revealed a dangerous situation. Vince walks us through how he identified the issue and provided a solution, and why education and proper testing are critical to protecting our customers.

Featuring:

Adam Mufich - National Comfort Institute

Casey Contreras - National Comfort Institute

Vince Lopez - Comfort Solution Technologies

In this episode, Jim Ball shares practical strategies for making your service department not only stand out but thrive as a profitable part of your business. From setting your team apart in a crowded market to implementing systems that boost efficiency and customer satisfaction. Whether you’re an owner, manager, or technician looking for fresh ideas, you’ll leave with actionable insights you can start using right away.

Featuring:

David Richardson - National Comfort Institute

Jim Ball - Dewberry

Adam, Casey, and John break down the often-overlooked side of indoor air quality—how some IAQ devices can actually create harmful byproducts in your home. They explore the pros and cons of different filtration types, when to use each, and why not all “clean air” products are created equal. If you care about what you’re customers are breathing, this episode will help you make more thoughtful recommendations.

Featuring:

Adam Mufich - National Comfort Institute

Casey Contreras - National Comfort Institute

John Ellis - Dynamic Air Consulting

Adam, Casey, and Mark swap some wild (and a little scary) stories about the surprising places carbon monoxide can show up. They chat about the risks of not testing, what the Wanton Act means for liability, and why ignoring it isn’t worth it. Technician safety should always be a concern, so they share simple, real-world tips on how to start protecting yourself and your customers from this silent danger.

Featuring: Adam Mufich - National Comfort Institute

Casey Contreras - National Comfort Institute

Mark Hunt - National Comfort Institute

Adam and David discuss field conditions and factors that affect comfort and performance. They examine why design doesn’t always equal reality and the risks of ignoring proper sizing and selection. The dangers of oversized equipment and how it affects both the duct system and comfort are also discussed. They share simple tips to estimate field delivered equipment and system capacity to troubleshoot problem jobs and three steps you can use to identify the real source of comfort and performance complaints.

Featuring

Adam Mufich - National Comfort Institute

David Richardson - National Comfort Institute

Adam and David share their recent field experiences testing NCI’s ComfortMaxx powered by measureQuick. They discuss testing challenges, like fan airflow measurement, zoned systems, the importance of processes and checklist, and why you should label your smart probes. Their discoveries highlight the differences between the HVAC equipment and system and how the oversized equipment performed like it was the right size.

Featuring:

Adam Mufich - Content Developer and Instructor, National Comfort Institute

David Richardson - VP of Training, National Comfort Institute

Join NCI's Dominick Guarino and David Richardson as they explore the origins of Summit, some of the most memorable moments, and the spirit of Summit that makes this event so different from most industry events.