In this episode of the Hospitality Mentor Podcast, Steve Turk welcomes Mark Reichle, CEO of Select Registry. They discuss the distinct qualities of Select Registry, including its focus on independently-owned inns, bed and breakfasts, and boutique hotels, all adhering to a high standard of quality assurance. Mark shares his journey from working for Ford Motor Company to running a successful bed and breakfast with his wife, and eventually becoming the CEO of Select Registry. The conversation covers the evolution and promotion of 'craft lodging,' the importance of unique guest experiences, and how Select Registry supports its members. Mark also touches on exciting future plans involving AI to improve customer journeys. Tune in for insights into the specialty lodging industry and tips for those looking to venture into this field.

00:00 Introduction and Guest Welcome

00:43 What is Select Registry?

03:42 Mark's Journey to Hospitality

07:15 Starting the Bed and Breakfast

13:39 Challenges and Successes

20:20 Working with Select Registry

24:40 Future of Select Registry

32:36 Conclusion and Final Thoughts

In this episode of The Hospitality Mentor Podcast, host Steve Turk chats with Anand and Nina, owners of the Barn B&B in Walla Walla, Washington. They share their inspiring journey from their extensive careers in the hospitality industry to fulfilling their dream of creating a unique luxury B&B. The discussion covers their initial planning, challenges faced during construction, the impact of COVID-19, and the meticulous guest experience they provide. Listeners also hear about their loyalty program, personal touches, and advice for couples working together in business. Tune in for a heartwarming and informative episode that delves into the dedication and passion behind a distinguished hospitality venture.

00:00 Introduction to The Hospitality Mentor Podcast

00:42 Meet Anand and Nina of Barn B&B Walla Walla

01:17 The Journey to Walla Walla

02:21 Creating a Unique Bed and Breakfast Experience

03:20 Nina's Background in Hospitality

04:18 Anand's Extensive Career in Hospitality

10:00 Planning and Building the Dream B&B

15:37 Opening Day and Early Challenges

18:17 Navigating COVID-19 Challenges

19:18 Guest Experience and Unique Features

20:19 Warm Welcomes and Check-In Rituals

23:42 Loyalty Programs and Special Offers

28:32 Future Plans and Industry Trends

30:31 Advice for Aspiring Hoteliers

33:56 Marriage and Partnership Insights

34:46 Conclusion and Final Thoughts

In this special episode of the Hospitality Mentor Podcast, host Steve Turk reveals an exciting new project he's been working on for the past two years, BAYA.

Previously envisioned as a glamping site, the project has evolved into a breathtaking landscape resort called BAYA, located in South Florida. Steve introduces his partner, Ben WolfF, and together they dive into the inspiration, development journey, and the unique features of BAYA.

Expect tropical bungalows, an exotic fruit forest, wellness amenities, and a farm-to-table café. The duo discusses the $14 million build, their innovative marketing strategies, and their vision for making BAYA a one-of-a-kind destination.

Tune in to learn about their collaborative efforts and what makes this project truly special.

00:00 Introduction and Special Announcement

00:56 Introducing the Vision for BAA Resort

02:30 Challenges and Realizations

04:49 Partnership Formation and Initial Steps

07:55 Project Development and Team Dynamics

11:29 Financial Overview and Projections

15:20 Reflecting on Past Challenges and Future Excitement

15:59 Creating a Unique Guest Experience

17:38 Marketing and Social Media Strategy

21:44 Building the Guest Journey

24:14 Exciting Amenities and Wellness Focus

27:07 Project Timeline and Future Plans

28:38 Personal Excitement and Vision

31:12 Conclusion and Call to Action