In this episode of The Modern Hotelier, Steve Carran and David Millili is joined by Luis Segredo, CEO of Hapi, to discuss the biggest hospitality news and trends from November. They dive into the recent dissolution of the Marriott–Sonder partnership, exploring why integrations and siloed technology can make or break hotel collaborations.

Steve and Luis also examine the rise of direct bookings, the impact of loyalty programs, and how travelers are navigating Black Friday and Travel Tuesday deals. They share insights on how hotel brands are adapting to changing customer expectations, leveraging technology to create seamless experiences, and preparing for the future of hospitality.

Topics covered in this episode:

• Marriott & Sonder partnership dissolves: lessons learned from failed integrations and siloed tech.
• Why hotel brands are leading in U.S. travel searches.
• Thanksgiving travel trends: record-breaking numbers, road vs. air travel, and insights from personal experiences.
• How hotels can innovate faster with harmonized data across multiple property management systems.

Watch the FULL EPISODE on YouTube: https://youtu.be/IeKEY3anr54

Links:
Luis on LinkedIn: https://www.linkedin.com/in/luissegredo/
Hapi: https://www.stayhapi.com/

Mariott Terminates Sonder Agreement
Brands lead US Travel searches
Thanksgiving Travel
Black Friday or Travel Tuesday deals
Tell us more about the findings of The Future of Hotel Data Report
What is new at Hapi?

For full show notes head to: https://themodernhotelier.com/episode/237

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

Join Steve Carran and David Millili on The Modern Hotelier as they sit down with Brittney Jones, Chief Development Officer at Brittain Resorts & Hotels, to explore her inspiring journey from working on-property at a hotel to becoming a C-level executive.

In this episode, Brittney shares insights on:

• The career lessons that shaped her path in hospitality
• How curiosity, humility, and adaptability have fueled her success
• The intricacies of hotel development, acquisitions, and third-party management
• Strategies for aligning owners and operators for long-term success
• Emerging trends in leisure and experiential hospitality, from condo hotels to upscale RV resorts
• Advice for aspiring hospitality executives looking to grow in the industry

Brittney also opens up about her personal journey, the values instilled growing up in South Carolina, and the small wins that have made a big impact throughout her career.

Watch the FULL EPISODE on YouTube: https://youtu.be/pNG3z7i_RLg

Links:
Brittney on LinkedIn: https://www.linkedin.com/in/brittney-s-jones/
Brittain Resorts & Hotels: https://www.brittainresorts.com/

For full show notes head to: https://themodernhotelier.com/episode/236

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

How can video content and influencer partnerships actually drive bookings and engagement?

In this episode, hosts David Millili and Steve Carran sit down with Eileen Santiago, social media strategist at The Modern Hotelier, to explore how hotels can elevate their digital presence, drive engagement, and boost bookings through social media.

Topics Covered:

• Why video content is king for showcasing hotels
• How to use influencer collaborations effectively
• Choosing the right influencers for your hotel (location, niche, engagement, reach, aesthetics)
• Leveraging giveaways to create buzz and attract guests
• Creative video hooks to stop scrollers in their tracks
• Tips for working with micro and nano influencers on a budget

If you’re a hotelier, marketer, or anyone in hospitality looking to stand out on Instagram, TikTok, and YouTube, this episode is packed with practical, actionable insights.

Watch the FULL EPISODE on YouTube: https://youtu.be/rS88tQw9VAY

Links:
Eileen on LinkedIn: https://www.linkedin.com/in/eileen-santiago-76a8115/
topVue Marketing: https://topvuemarketing.com/

For full show notes head to: https://themodernhotelier.com/episode/235

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.