On today's episode, hosts Steve Carran and David Millili sit down with Will Gilbert, Co-Founder of Bodhi, at the company’s Training and Testing Center in Fort Lauderdale, Florida. Bodhi is transforming hospitality technology with a manufacturer-agnostic platform that unifies every system in a hotel—from door locks and lighting to PMS, POS, and housekeeping—into one seamless interface.

Will shares how Bodhi is solving one of the biggest challenges in the industry: fragmented hotel technology. Discover how their platform ensures 100% guest satisfaction through real-time system monitoring, predictive maintenance, and their suite of AI tools — including GuestGPT, Super Agent, and BodhiGPT — that proactively enhance both guest experience and hotel operations.

From building a state-of-the-art testing lab to expanding into multifamily, office, and healthcare sectors, Will gives us an inside look at Bodhi’s mission to redefine the way spaces connect and communicate.

Tune in to learn:

• How Bodhi integrates all hotel systems into one “single pane of glass.”
• The role of AI in creating smarter, more responsive guest experiences.
• How Bodhi’s testing lab ensures reliability and innovation across global installations.
• The company’s vision to extend hospitality beyond hotels into multifamily and healthcare environments.

Watch the FULL EPISODE on YouTube: https://youtu.be/85Tti4IPHA8

Links:

Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
Bodhi: https://www.gobodhi.com/

For full show notes head to: https://themodernhotelier.com/episode/221

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Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with Zack Gharib, the President of Red Roof, to explore leadership, innovation, and the future of hospitality.

Zack shares his incredible journey — from growing up in Lebanon and discovering his passion for hotels, to leading one of America’s most recognized hospitality brands. Learn how Red Roof is embracing AI-driven technology, enhancing the guest experience, and building a culture of genuine relationships and real results.

Discover what it takes to thrive in hotel management, lead through change, and balance guest satisfaction with franchisee success. Zack also opens up about his leadership lessons from Mr. Marriott, his transition from Marriott and La Quinta to Red Roof, and why relationships and culture remain at the heart of hospitality.

In this episode, you’ll learn:

• How Red Roof is using AI and Hotel IQ to optimize pricing and revenue management
• The importance of team culture, leadership, and franchise relationships
• How technology is transforming the guest experience in 2025 and beyond
• Insights into Red Roof’s new mobile app, loyalty program, and guest analytics initiatives
• Why authentic leadership and passion are key to long-term success in hospitality

Watch the FULL EPISODE on YouTube: https://youtu.be/V8hnpGv2IIA

Links:

Zack on LinkedIn: https://www.linkedin.com/in/zack-gharib/
Red Roof: https://www.redroof.com/

For full show notes head to: https://themodernhotelier.com/episode/220

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by the legendary Anthony Melchiorri to break down what’s been happening in the hospitality world throughout September.

From ongoing labor shortages and AI’s role in hotel operations, to the impact of the government shutdown on travel, visa challenges for international tourism, and skyrocketing holiday travel costs, the trio dives deep into the realities—and opportunities—facing hoteliers today.

Anthony shares his trademark candid takes on industry trends, training, and technology, plus some entertaining insights on everything from Delta’s YouTube partnership to the origin of resort fees (hint: he had something to do with it!).

Topics Covered:

• Why labor shortages might never go away—and how AI can actually help
• The effect of government shutdowns on travel and tourism
• Rising holiday travel costs and the AI-driven pricing challenge
• How airlines and hotels can better embrace technology
• Fun behind-the-scenes stories from Anthony’s 40-year hospitality career

Watch the FULL EPISODE on YouTube: https://youtu.be/4_xZWfZz36A

Links:

• Labor Issues are hotels top challenge
• US Government Shutdown Affects US Travel (Another article)
• Visa Law is a new hurdle for tourists and business travelers
• Holiday Travel Trends
• Delta Partners with YouTube
• What is new with Anthony Melchiorri

For full show notes head to: https://themodernhotelier.com/episode/219

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.

We dive into:

• Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams
• The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiences
• How mobile technology and personalization are transforming hospitality
• Why technology should be part of hotel design conversations from day one

Robert's insights highlight not only where hospitality tech is today, but also where it’s headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.

Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHro

This episode is sponsored by WorldVue — https://www.worldvue.com/

Links:

Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/
WorldVue: https://www.worldvue.com/

For full show notes head to: https://themodernhotelier.com/episode/218

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

How can independent hotels win in today’s digital landscape with creators, podcasts, and emerging platforms?

In this episode of The Modern Hotelier Podcast, hosts Steve Carran and David Millili sit down with hospitality leaders Hillary Folkvord (Hotelier & Entrepreneur, Sacajawea Hotel), Melissa Benhaim (Founder of Benhaim Public Relations), Jennifer Glatt (M.A., Boutique & Independent Hotel Journalist & Storyteller), and Karla Cobreiro (Chief Credibility Officer, Cobreiro Comms) to uncover the strategies driving authentic storytelling, social media success, and hotel brand growth.

From building trust through authentic, personality-driven storytelling to leveraging influencers and content creators, this panel explores how independent hotels can stand out in a competitive market.

You’ll learn:

• Why the best story wins when it comes to hotel branding and guest experience.
• How to create a cohesive brand voice across Instagram, podcasts, newsletters, and websites.
• Practical strategies for social media, video marketing, and PR outreach that actually drive bookings.
• The importance of hyperlocal collaborations with local businesses, guides, and vendors.
• What hotel leaders should look for when partnering with influencers and content creators.
• How AI search and platforms like Substack are changing the way hotels get discovered.

Watch the FULL EPISODE on YouTube: https://youtu.be/2bbOc5hZu-Q

Links:

Panelists

Melissa Benhaim on LinkedIn: https://www.linkedin.com/in/melissa-benhaim-90263734/

Karla Cobreiro on LinkedIn: https://www.linkedin.com/in/karla-cobreiro/

Hillary Folkvord on LinkedIn: https://www.linkedin.com/in/hillary-folkvord-b777b313/

Jennifer Glatt on LinkedIn: https://www.linkedin.com/in/jennifer-glatt/

For full show notes head to: https://themodernhotelier.com/episode/217

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

We’re live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.
In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.

Munir shares his insights on:

• Why the valet experience is the first impression of a hotel
• How MP Parking bridges the gap between hotel culture and valet service
• The importance of hotel involvement in parking operations
• How MP Parking improves staff satisfaction and guest service

Watch the FULL EPISODE on YouTube: https://youtu.be/YzScq585I50

Links:
Munir on LinkedIn: https://www.linkedin.com/in/munir-maluf-0a6a1913/
Miami Parking Inc: https://www.parkmp.com/
Le VALET: https://www.levalets.com/

For full show notes head to: https://themodernhotelier.com/episode/216

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.

Discover how Bhlen helps hotels and hospitality brands:

• Eliminate paper lists with eco-friendly digital solutions
• Deliver personalized, hyper-local experiences for guests
• Boost revenue by promoting on-site restaurants & services
• Support ESG & sustainability goals with trackable data
• Provide an easy, no-app, no-integration solution using QR codes

From digitizing local restaurant guides to creating experience-as-a-service platforms, Bhlen is changing how travelers discover cities, attractions, and hidden gems—directly from their phones.

If you’re a hotelier, destination manager, or travel industry professional, this episode will give you actionable insights on the future of guest engagement and why the next generation of hospitality is digital-first.

Watch the FULL EPISODE on YouTube: https://youtu.be/2pI52saL24w

Links:
Jaimey on LinkedIn: https://www.linkedin.com/in/jaimey-bembry-9950245/
Website: www.bhlen.com

Email: info@bhlen.com

For full show notes head to: https://themodernhotelier.com/episode/215

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.

Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff environments. From the Icon Espresso Machine that simplifies latte art and recipe consistency, to strategies for reducing "coffee leakage" when guests leave for Starbucks across the street, this conversation dives deep into the future of coffee in hospitality.

You’ll hear about:

• Why coffee is now one of the fastest-growing revenue drivers for hotels.
• How automation helps hotels deliver café-quality drinks without hiring baristas.
• The role of design, efficiency, and customer insights in upgrading F&B programs.
• Practical advice for hoteliers looking to enhance their coffee offerings without overhauling their outlets.

Watch the FULL EPISODE on YouTube: https://youtu.be/P8GUWgGpTII

Links:
Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/
Dalla Corte: https://dallacorte.com/usa/

For full show notes head to: https://themodernhotelier.com/episode/214

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.