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Standards are essential for successful, growing brands.

But here’s the real question: what are your standards?

Can your people clearly explain them?

Do they know what ‘good’ looks like day to day?

And are those standards actually being maintained or quietly ignored?

In this episode of The Reality of Business, Bob and Jeremy talk honestly about why standards have slipped across sales, service and leadership and why this is a leadership issue, not a people problem.

They explore how ‘expectations’ have replaced standards, why remote and hybrid working has made things harder to spot and enforce and how flexible management can drift into avoiding accountability altogether.

You’ll also hear why:

• Standards need to be visible, not just written down
• Leaders must enforce them, not hope for the best
• Metrics without behaviour attached can do more harm than good
• Customers now expect more than many organisations are delivering

Most importantly, they ask the question many businesses avoid: where do we start?

If you care about quality, consistency and protecting your brand as you grow, this episode will give you plenty to think about and act on.

For more info, free resources, useful content & our blog posts, please visit realitytraining.com.

Reality Training - Selling Certainty

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If you’re always busy but nothing really seems to move forward, this episode is for you.

In part two of our Team Leaders series, we take a closer look at what gets in the way of consistent leadership and how to get back on track. It’s a practical conversation about replacing firefighting with focus and giving your team (and yourself) a clearer sense of direction.

From endless meetings to shifting priorities, we explore what’s actually worth your time and how to make it count.

We cover:

• Spotting the difference between busy and making progress
• Using 3 daily non-negotiables to take control of your day
• Building a 90-day plan and creating a proper leader’s playbook
• Making sure your metrics match your values and culture
• Letting your calendar speak for your leadership
• Quietly fixing one small thing each week
• Seeing why remote accompaniment matters more than ever

Whether you’re new to leading a team or you’ve been doing it for years, this episode offers honest, realistic ways to manage your time, your work and your team.

Haven’t listened to Part 1 yet? That one’s all about managing people – worth going back for.

For more info, free resources, useful content & our blog posts, please visit realitytraining.com.

Reality Training - Selling Certainty

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If you lead a team, or have just started, this is part 1 of two episodes all about making that role easier and more effective.

We talk about the stuff that’s hard:

• What to do when someone says the rules don’t apply to them
• How to respond without backing down or starting a row
• Dealing with likeable people who still aren’t performing
• Helping quiet team members feel confident to speak
• Getting two people to work together when they clearly don’t want to

You’ll also hear how to open a meeting with purpose, give useful feedback, and create the kind of team environment where expectations are clear and people know what good looks like.

This episode is all about managing people – the day-to-day conversations, nudges, and challenges that come with the job.

Part 2 is coming soon, where we’ll look at managing time, workload, and getting out of firefighting mode.

Listen in and take one idea into your week!

For more info, free resources, useful content & our blog posts, please visit realitytraining.com.

Reality Training - Selling Certainty