Épisodes

  • How to Lead and Manage Change in the AI Era
    Dec 3 2025
    How do you lead and manage change in the AI era? Leading change used to be hard. Leading change in the AI era is something else entirely. In this episode of The Shift Show, Rachel Bourne brings together three incredibly seasoned transformation leaders to break down what it really takes to help teams adapt, perform, and stay grounded when work is shifting faster than ever. Our Guests: • Hibba Ullah — A transformation and strategy leader with 15+ years guiding enterprise-wide change across healthcare, life sciences, and technology. Hibba brings deep expertise in governance, operating rhythms, and cross-functional alignment—turning complex portfolios into clear, actionable execution. • Alicia Miller — A strategy, analytics, and AI readiness expert who has led high-impact modernization, data, and behavioral science initiatives inside one of the largest and most complex federal organizations in the world. Alicia specializes in helping leaders use analytics and human behavior insights to drive real adoption and measurable results. • Rachel Quisenberry — A global change enablement and talent transformation executive with 20+ years bridging business operations and HR. Rachel is a trusted C-suite advisor who builds workforce systems that improve performance, compliance, forecasting accuracy, and operational outcomes across global enterprises. Together, we explore why most AI and digital transformations fail after launch, how to communicate change without creating fear, and what leaders must do differently as work becomes more dynamic and AI-driven. We also dive into the skills employees need to stay future-ready, what managers can do to reduce burnout during constant change, and the practical frameworks that actually help teams move forward with clarity and confidence. Whether you're leading AI implementation, managing transformation fatigue, or simply trying to build a team that can adapt quickly, this conversation gives you the tools and language to lead more effectively. Chapter Markers 00:00 — What does it really take to lead change today? 02:10 — Why are people burning out from constant change? 06:45 — How can managers help teams build “change muscle”? 10:30 — What makes AI-driven change harder to manage? 16:05 — Why do so many AI pilots fail after launch? 21:40 — How should leaders talk about AI without triggering fear? 24:50 — Are AI layoffs real or mostly strategy shifts? 30:20 — Which change frameworks actually help managers lead better? 35:00 — What do real-world change failures teach us? 40:00 — What skill matters most for leading through constant change? 44:00 — What do leaders misunderstand about how people adapt? 47:00 — What advice would our experts give every manager right now?
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    49 min
  • How Executive Search Really Works
    Nov 19 2025
    What really happens behind closed doors during an executive search? In this episode of The Shift Show, Rachel sits down with Mike Bergen, Global HR Practice Leader at Kingsley Gate, to break down the real hiring process, the unwritten rules candidates never hear, and how leaders are evaluated in a world defined by AI, disruption, and rapid change. Mike reveals how search firms assess candidates, why chemistry and decision-making style matter more than résumés, how companies define “great leadership” in 2026, and the biggest misconceptions senior candidates bring into the process. He also explains the surprising role of technology, behavioral data, and fit mapping - and why the human element still determines who gets the offer. If you're an ambitious professional, director, talent leader, or future executive, this episode gives you an insider view of how top roles are filled, how to stay on a recruiter’s radar, and how to position yourself for promotion or a major career shift. To learn more about Kingsley Gate: https://www.kingsleygate.com/ Connect with Mike: https://www.linkedin.com/in/mike-bergen-a1a239/ About Mike: Mike Bergen is Senior Partner and Head of Global Markets at Kingsley Gate, a premier retained executive search firm. He leads global growth, cross-border collaboration, and the firm’s Global Human Resources Practice. With 25+ years of experience placing senior executives—especially Chief HR Officers and senior HR leaders—Mike has worked across industries, geographies, and every major HR discipline. Before joining Kingsley Gate, Mike led the U.S. business and Global HR Practice at Allegis Partners and served as a Senior Client Partner in Korn Ferry’s Human Resources Practice and contributed to the Global Sports Practice. A recognized expert in the HR talent market, Mike is known for his consultative approach and deep insight into evolving C-suite expectations. Mike holds a Bachelor of Arts from the University of Pennsylvania and is a former Captain and helicopter pilot in the U.S. Army Reserves. Key Takeaways: 1. The real criteria companies use to select executives 2. “Fit” isn’t personal — it’s about team chemistry and decision dynamics 3. Executive search is consultative, not transactional 4. HR roles are being redefined by AI and business transformation 5. The biggest candidate mistake: unclear outreach and poor preparation 6. Chemistry and “leadership presence” often decide between finalists 7. Staying on a recruiter’s radar is an intentional, long-term gameChapter Markers Chapters: 00:00 — What is this new Unwritten Rules mini-series?00:41 — Who is Mike Bergen and what does Kingsley Gate do?03:36 — How is the definition of “great leadership” changing?07:24 — How are expectations for HR leaders evolving?10:21 — What skills will matter most for HR in 2026?12:20 — How does executive search actually work?16:12 — How do firms assess decision-making style?19:13 — What do candidates misunderstand about “fit”?22:28 — What really happens behind the scenes of a search?25:02 — What signs tell recruiters a candidate isn’t ready?27:19 — How much does chemistry really matter?32:12 — Myths about search firms (and what’s true)35:59 — How should candidates reach out to executive search?39:01 — How often should you follow up with recruiters?41:50 — How to build long-term relationships with search partners46:59 — What makes Kingsley Gate’s approach different? YOUR Most DMed Questions Answered: How does executive search actually work? What do executive recruiters look for in candidates? How should I reach out to a search firm? What are the biggest unwritten rules in leadership hiring? How important is “fit” and chemistry? How do search firms evaluate decision-making style? What HR skills will matter most in 2026? Why do strong candidates still lose roles? How often should I check in with recruiters?
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    50 min
  • How Do You Lead Like a Human in the era of AI?
    Oct 1 2025
    What does it mean to lead like a human in the middle of digital disruption, AI, and constant change? In this episode of The Shift Show, Rachel Bourne sits down with executive coach and bestselling author Adam Weber (Lead Like a Human) to uncover why listening (not just leading) is today’s ultimate leadership superpower. Adam shares his journey from stressed-out founder to executive coach, highlighting practical ways leaders can stay centered, authentic, and calm under pressure. Together, we explore how emotional intelligence, presence, and intentionality help leaders cut through busyness, unlock innovation, and build trust. You’ll learn why hidden expectations derail teams, how to set the right tone in meetings, and why Gen Z + AI disruption are reshaping what leadership means. Key Takeaways: Centered Leaders Create Calm in Chaos Grounded routines (journaling, gratitude, intentional pauses) help leaders show up steady, even when disruption and pressure mount. Listening Unlocks Innovation The best solutions usually come from employees closest to the problems—leaders fail when they don’t create space to hear them. Clarity Beats Busyness Hidden expectations and undefined roles cause disengagement. Human-first leaders prioritize focus, clarity, and signal over noise. Human Presence Is the Edge in Digital Disruption In an era of AI, automation, and remote work, authentic presence and emotional intelligence are leadership skills technology can’t replace. Generational Shifts Demand Human-Centered Leadership Gen Z values flexibility, autonomy, and safety. Combined with AI-driven change, leaders must evolve toward trust, inclusion, and adaptability. About Adam: Adam Weber is an executive coach who helps leaders manage pressure, sift through competing inputs, and assert meaningful change while leading as their authentic selves. You can reach Adam on LinkedIn or his website at www.adamweber.co Chapter Markers: 00:01 — What is the biggest leadership failure?01:05 — How did Adam’s leadership journey begin?04:25 — What does inauthentic leadership look like?07:08 — What is centeredness in leadership?10:56 — Why do leaders need reflection and journaling?14:31 — How can leaders go slow to go fast?16:00 — What is “signal” vs. “noise” in leadership?18:16 — Why is listening a superpower for leaders?20:59 — How do leaders set the right tone in meetings?24:32 — How can leaders create safe environments?27:03 — What does bias look like in leadership rooms?30:28 — What does full presence look like in practice?35:08 — Why is middle management under pressure?37:33 — Where do leaders fail most often?41:32 — How do you handle exits with dignity?43:27 — How are Gen Z + AI shifting leadership?45:34 — What’s the apprenticeship gap in disruption?49:38 — Does AI change what it means to lead?52:03 — What’s the one thing leaders should do now? The Shift Show Episodes Which Might Interest You: Skills of the Future with Executive Coaches Patti O'Neal and Bonnie Maintlen Adaptability the #1 Skill You Need with Ross Thornley For More: Visit The Shift Show on LinkedIn The Shift Show Homepage Blog Episode Keywords: leading like a human, digital disruption leadership, AI and leadership skills, future of work leaders, listening as leadership skill, centeredness, authentic leadership in AI era, psychological safety at work, emotional intelligence leadership, Gen Z leadership expectations, human-first leadership strategies, clarity vs busyness at work, executive coaching tips, executive presence, future-ready leadership
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    55 min
  • How Do I Stand Out at Work? — Personal-Brand Tactics & AI Hacks with James Ellis
    Aug 5 2025
    Big Question: Why are equally qualified people getting hired (or promoted?) while you’re still waiting? Short Answer: They’ve turned their reputation into a brand—and James Ellis shows you how to do the same in under a week. Most of us can describe Apple or Nike in three words, but freeze when we have to do the same for ourselves. Employer-branding legend James Ellis joins Rachel to flip that script and show you how to borrow branding tools from leading companies to future-proof your career. 5 Big Takeaways: Brand = Promise. It’s the feeling you create before anyone meets you. Narrow beats broad. Be “famously useful” to 20 hiring managers, not anonymous to a thousand. Your resume is a commercial. Show the value you create, prove it once, then stop talking. AI is a power-up, not a cheat. Feed ChatGPT the JD + your resume to surface hidden gaps & angles. Every weakness hides a strength. Identify yours, rethink what strengths it provides, and lead with it. Listen and learn ⬇️ Timestamp Topic 00:02 Why personal branding just became a career survival skill 08:17 Mission, experience, reward—the 3 levers of any brand (including yours) 15:42 How to stand out when 1,000 “perfectly qualified” people apply 24:30 Resumes as commercials: the 3-bullet rule that gets callbacks 35:05 Using AI (yes, ChatGPT) to decode a job description & tailor your pitch 46:58 Turning “weaknesses” into career-edge strengths 55:40 James’ 3-step game plan to build a personal brand this week 59:40 Homework: pick 3 words you want people to use to describe you Meet the Guest James Ellis is the brains behind Employer Brand Labs, host of The Talent Cast podcast, and author of Talent Chooses You. He’s helped Fortune 500 employers magnetize talent...and today he helps us magnetize opportunity. Find him at EmployerBrandLabs.com or on LinkedIn. Links & Resources Full video on YouTube: youtube.com/@ShiftHappens4u Rate & Review Love the show? A quick ⭐⭐⭐⭐⭐ on Apple or Spotify helps more professionals future-proof their careers.
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    1 h et 4 min
  • Building Adaptability, the #1 Career Skill for the Age of AI with Ross Thornley | The Shift Show
    Jul 8 2025
    The future of work isn’t coming—it’s already here. And in this new world, adaptability isn’t optional—it’s the foundation for success. In this episode of The Shift Show, host Rachel Bourne sits down with Ross Thornley, CEO & Co-Founder of AQai, to unpack why adaptability is the single most important skill professionals need to thrive in an AI-driven, rapidly changing workplace. Together, we explore: ✅ Why adaptability is more critical than technical expertise or traditional leadership skills in the 2025 workplace. ✅ The AQai Adaptability Quotient framework (Ability, Character, Environment) and how to measure your own change-readiness. ✅ The science of unlearning—and why letting go of outdated habits is just as important as learning new ones. ✅ How AI is rewriting the rules of success and the surprising traits of high-AQ teams. If you’ve ever felt stuck, overwhelmed by change, or unsure how to stay relevant in a fast-moving career landscape, this episode gives you the tools and mindset shifts you need. 🔗 Take the AQai assessment at AQai.io to discover your adaptability profile and start building your future-ready skill set. 🎥 WATCH NEXT on The Shift Show: 5 Future-Proof Skills Every Professional Needs by 2025 The Truth About AI and Career Growth: How to Stay Ahead 📌 Subscribe for more episodes on career resilience, AI fluency, and thriving in the future of work. ✨ Timestamps: 00:00:00 - Introduction & Hope as a Key Trait 00:01:00 - Meet Ross Thornley: The Human Behind AQai 00:03:47 - The Entrepreneurial Journey and Early Lessons 00:06:39 - The Origin of AQai and Adaptability 00:13:37 - The AQai Framework: Ability, Character, Environment 00:24:23 - The Art of Unlearning: Letting Go for Growth 00:33:36 - AI, Systems, and the Next Shift in Work 00:36:17 - Audience Questions: Building Adaptability in Leaders and Teams 00:48:03 - Action Steps: Building Your Adaptability Quotient 👉 Like, comment, and share if this episode sparks ideas for your future career. 🎙️ Visit theshiftshow.net for free tools, career frameworks, and more resources.
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    52 min
  • The Tech and Data Skills Everyone Needs Now: Beating the Bot, Building Trust, and Thinking Critically in the AI Age
    Jun 17 2025
    Episode 7: Tech & Data Mini-Series – Part 2 Title: Beating the Bot, Building Trust, and Thinking Critically in the AI Age Welcome back to Part 2 of our Tech & Data Proficiency series. This episode goes beyond the buzzwords and dives into how real professionals use tech fluency and data savviness to stay visible and valuable in a world increasingly run by algorithms. Rachel is joined again by: Lydia Wu – HR tech strategist who calls out “tech theater” for what it is Zack Kikendall – translating Workday AI for enterprise decision-makers Jeet Roy – a data storyteller who makes insights actually make sense What you’ll learn: Why resumes are broken—and what to do about it The trust paradox of AI: how to question your tools without losing credibility How to build real critical thinking into team workflows Simple, everyday ways to grow your data and tech muscle (even meal planning counts!) ⏱️ Timestamps: 01:43 | Beating the bot (without beating yourself up) 07:00 | The danger of training AI on your own bias 12:38 | Creating space for healthy, skeptical thinking 22:30 | 1 habit every future-ready pro needs 27:30 | ChatGPT and the relationship-saving hack 📥 Visit www.theshiftshow.net for more information and tools 🎧 Listen wherever you get your podcasts 📲 Follow @ShiftHappens4U for clips + tools
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    33 min
  • The Tech & Data Skills Everyone Needs Now: Real Talk on Tech Adaptability & Data Literacy
    Jun 10 2025
    Welcome back to The Shift Show—the podcast that helps ambitious professionals future-proof their careers and lead confidently in a rapidly changing world. This week kicks off a 2-part mini-series on one of the most misunderstood (and mission-critical) areas of work today: Tech & Data Proficiency. In Part 1, I’m joined by Arindrajit Roy, Lydia Wu, Zack Kikendall—three powerhouse data and technology experts who bring clarity to the chaos of AI, analytics, and digital transformation. We break down: Tech Adaptability: What does it really mean to be tech-savvy in a non-tech role? Data Literacy: How can you make sense of metrics without getting lost in them? We also talk tech fatigue, red flags vs. real trends, and how to sharpen your judgment without drowning in dashboards. If you've ever thought, “I know tech matters, but I don’t know where to start,” or "I'm just not a data person!" this one’s for you. 🎧 Listen now and share it with a friend who’s navigating change in a system-driven world. And don’t forget—Part 2 drops next week, covering AI-informed decision-making and critical thinking. Subscribe for more episodes or check out www.theshiftshow.net or @shifthappens4U on Instagram, Facebook or LinkedIn to stay up-to-date on the latest episodes from The Shift Show.
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    39 min
  • Stand Out Without Selling Out: Job Hunting and Careers in 2025 with Anna Morgan of Career BFF
    May 20 2025
    The job market is noisy, the advice is conflicting, and burnout is real. So how do you actually stand out without losing your sanity (or your soul)? In this episode of The Shift Show, I sit down with Anna Morgan, career coach, recruiter, and founder of Career BFF, to unpack what it really takes to succeed in today’s hiring landscape. We tackle: What recruiters are actually seeing behind the scenes right now Why personal branding is no longer optional (even if you’re not an “influencer”) Smart strategies for job seekers who feel stuck, ghosted, or just... exhausted How to make digital networking feel human (yes, even for introverts) What you can do this week to be more visible, valuable, and grounded If you're navigating career uncertainty, job-search chaos, or wondering if you're “doing it right”—this one’s for you. 🎧 Listen now, subscribe, and share with a friend who’s in the thick of it. 🔗 www.theshiftshow.net
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    51 min