AI Unleashed: Transforming Third-Party Risk

Guest: Natalie Druckmann, Head of EMEA at Certa

Host: Mike Day

How is artificial intelligence reshaping third-party risk management? In this episode, Mike Day speaks with Natalie Druckmann from Certa, exploring how AI can transform due diligence, regulatory compliance, and supplier oversight. Natalie shares her journey from delivery and procurement into technology leadership, before unpacking the real-world use cases that are redefining TPRM—from automating document review to interpreting complex regulations like DORA. Together, they discuss how organisations can move from spreadsheet chaos to continuous monitoring, and from compliance overhead to strategic insight.

• Natalie's path from practitioner to tech leader
• The evolution of TPRM tech: from Excel → platforms → modular AI solutions
• Industry maturity: financial services vs pharma, retail, and defence
• Using AI to analyse supplier evidence, interpret new regulations, and enable 'risk management by exception'
• Why 'process → people → platform' is the right order for success
• Common pitfalls in adopting technology
• The future of TPRM: faster onboarding, smarter risk insight, and human + AI collaboration

“We fixed the problem of not knowing—and created the problem of knowing too much.”

“AI in TPRM isn’t about replacing people; it’s about freeing them to focus where it matters.”

“Process first, people second, platform third.”

✅ Start with why and who, before deciding what or how.

✅ Design your process first—technology won’t fix a broken one.

✅ Use AI for transparency, not black-box decisions.

✅ Adopt a base-plate approach: start simple, build as you mature.

✅ Aim for risk management by exception, not exhaustion.

🌐 thirdpartytherapy.com – show archive

🤖 certa.ai – learn more about Certa’s AI-driven risk solutions

Introduction to the Third Party Therapy podcast - an independent bi-weekly podcast bringing insights and ideas from different industries to the TPRM community.

Why not visit www.thirdpartytherapy.com to sign up for more information

Conversation with Paul Huggett from Hellios about how TPRM has evolved over time including the rise of community due diligence, what it can do, what it can't do and where it can add value to your TPRM programme.

Why not visit www.thirdpartytherapy.com for more information and podcasts