AI Unleashed: Transforming Third-Party Risk

Guest: Natalie Druckmann, Head of EMEA at Certa

Host: Mike Day

How is artificial intelligence reshaping third-party risk management? In this episode, Mike Day speaks with Natalie Druckmann from Certa, exploring how AI can transform due diligence, regulatory compliance, and supplier oversight. Natalie shares her journey from delivery and procurement into technology leadership, before unpacking the real-world use cases that are redefining TPRM—from automating document review to interpreting complex regulations like DORA. Together, they discuss how organisations can move from spreadsheet chaos to continuous monitoring, and from compliance overhead to strategic insight.

• Natalie's path from practitioner to tech leader
• The evolution of TPRM tech: from Excel → platforms → modular AI solutions
• Industry maturity: financial services vs pharma, retail, and defence
• Using AI to analyse supplier evidence, interpret new regulations, and enable 'risk management by exception'
• Why 'process → people → platform' is the right order for success
• Common pitfalls in adopting technology
• The future of TPRM: faster onboarding, smarter risk insight, and human + AI collaboration

“We fixed the problem of not knowing—and created the problem of knowing too much.”

“AI in TPRM isn’t about replacing people; it’s about freeing them to focus where it matters.”

“Process first, people second, platform third.”

✅ Start with why and who, before deciding what or how.

✅ Design your process first—technology won’t fix a broken one.

✅ Use AI for transparency, not black-box decisions.

✅ Adopt a base-plate approach: start simple, build as you mature.

✅ Aim for risk management by exception, not exhaustion.

🌐 thirdpartytherapy.com – show archive

🤖 certa.ai – learn more about Certa’s AI-driven risk solutions

Introduction to the Third Party Therapy podcast - an independent bi-weekly podcast bringing insights and ideas from different industries to the TPRM community.

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Conversation with Paul Huggett from Hellios about how TPRM has evolved over time including the rise of community due diligence, what it can do, what it can't do and where it can add value to your TPRM programme.

Why not visit www.thirdpartytherapy.com for more information and podcasts

Conversation with Shayne Tyler from Tyler Bladon Practical Ethics discussing the huge topic of Modern Slavery - how it has changed, the challenges facing firms trying to look for it and what we can do to make our processes more effective.

Why not visit www.thirdpartytherapy.com for more information and podcasts

Aki Eldar from Mirato is an entrepreneur and visionary, he is passionate about the value Artificial Intelligence (AI) can bring to TPRM. In this interview we discuss his background from developing data provacy software that we are probably all using today to the formation of Mirato and the applications it has to the TPRM world. We also ask if the machines are going to take over the world.

Why not visit www.thirdpartytherapy.com for more information and podcasts

A great conversation with an ex-colleague of mine from Zurich Insurance. Gemma Stewart has been designing and evolving their approach to concentration risk for a number of years and she joins me on the podcast to share that experience on what to do and what not to do...

An insightful conversation with Ian Ellis from Enterprise Tech London on the experience of TPRM from a emerging tech company perspective. The risks for both parties and some ideas on how to address it.

Great conversation with Stephen Boyer - Chief Innovation Officer and co-founder of Bitsight about the growth of the cyber threat and how TPRM can use data to dynamically monitor this risk.