Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world.

Our guests today are Theresa Watts and Melissa Pollock, two members from our own CCWomen+ community. A few years ago, Theresa created a movement called One Minute to Boast to equip people with the confidence to share and celebrate their wins, big or small. During our short conversation, both ladies explore what One Minute to Boast means to them and why they’re committed to spreading its impact.

Music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/yasumu/lonely-nights

License code: FHW3WDH34EKPZVKS=

Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world.

Our guest today is Becky Vieira, the Senior Director of CEC Deployment and Communication Services at Marriott International. Accomplished and humble, confident and approachable, Becky strives to tell her authentic story to highlight the importance of embracing the spotlight and practicing vulnerable sharing. Here, she talks about her personal ‘why’ and how advocating for her voice has helped her become a stronger, people-first woman leader.

Music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/yasumu/lonely-nights

License code: YF8FKI6EVTSFAUVI

Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world.

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Jemi Crookes is the CEO and Founder of the ThinkFluencer Lab, a consultancy dedicated to empowering women leaders to transform their brand and amplify their thought leadership. Using storytelling, strategic positioning, and the smart use of personalized AI, Jemi supports leaders with tangible tools to power their transformation journey. Today, we explore the intersection of prioritizing human-centered leadership and futureproofing careers — and how women can find the perfect balance.

🎙️ Meet LIIDA: Your AI-Powered Personal Brand Strategist
In just minutes, this smart, soulful AI from The TF Lab helps ambitious women clarify their leadership brand, craft a magnetic elevator pitch, and activate their influence across LinkedIn, boardrooms, and beyond.

💡 Whether you're pivoting careers, prepping for a big opportunity, or just tired of downplaying your magic—LIIDA gives you the words and the strategy to lead out loud.

https://www.thetflab.com/pl/2148646790

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Music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/yasumu/lonely-nights
License code: SCXCNQ9RATBRXHE6

Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world.

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Jessica Yoon is a licensed psychotherapist and social worker with a heart for compassion-driven service and social change. Committed to empowering underrepresented people and creating safe spaces for their stories, she focuses her efforts on meeting human needs—whether through emotional healing or access to resources. In this episode, we explore what it means to bridge passion with purpose, and how Jessica’s personal aspirations and diverse background led her to nurture a fruitful career.

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Music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/yasumu/lonely-nights
License code: TASEY9IOI1YLR2YF

Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world.

Meet Shantel Love—Global VP of Customer Success, Clinical & School Assessment at Pearson, accomplished author, and conference speaker. Shantel is a powerhouse with transformative perspectives on career advancement, personal branding, leadership development, and more. In this episode, she shares her insights on a vital, all-too-relevant topic: the power of allies in uplifting others’ success.

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Music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/yasumu/lonely-nights

License code: P6IIYGWLYT3YRV6W

Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world. Mandi Geary joins us as the Director of Customer Care at BSN Sports. Having worked in customer service for more than 17 years, Mandi is passionate about all things related to the customer experience and fostering employee engagement. Here, we discuss the importance of balance and community as we start off the new year strong.

Music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/yasumu/lonely-nights

Mariam Sarr is the Director of Customer Insights at Intrafi with over a decade of experience navigating the FinTech space. With a proven track record in driving innovation in product development and delivering extraordinary client services, Mariam has become a powerhouse brimming with ambition and creativity.

In this episode of Thirsty Thursday, we discuss all the ways she achieves her goals while maintaining a sense of balance that best fits her needs.

Kristin Lytle is the CEO of The Leader’s Edge and has an extensive background in talent assessment, leadership development, succession planning and organizational design. As an executive coach, dynamic presenter, and skilled facilitator, she continues her work with one vital mission in mind: help companies and individuals stop wasting potential.

During our discussion, she redefines networking for the modern career woman and how people can nurture their networks authentically—not just for professional transactions, but impactful and tangible connections.