Épisodes

  • Microsoft’s Carol Hutchinson on how AI-driven personalization will fundamentally reshape the customer experience

    Microsoft’s Carol Hutchinson on how AI-driven personalization will fundamentally reshape the customer experience
    Jul 14 2025
    In this VISION by Protiviti podcast, Protiviti director Greg Hunter sits down with Carol Phillips Hutchinson, General Manager of Global Advertising at Microsoft, to discuss her more than 30 years at the firm leading a creative team that develops and articulates the overall advertising strategy worldwide, including AI-driven personalization that will completely reshape the overall customer experience. She discusses the evolution of customers at Microsoft, technology and pace of change challenges, balancing brand and product and the next challenge for leaders.
    You can visit Carol Phillips Hutchinson’s LinkedIn page here: www.linkedin.com/in/carol-phillips-hutchinson-8a72674/
    You can visit Greg Hunter’s LinkedIn page here: www.linkedin.com/in/greghunter425/
    To hear more VISION by Protiviti podcasts and view additional content about the customer experience, please visit https://vision.protiviti.com/
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    16 min
  • Global market trends and consumer expectations with The Economist’s Barsali Bhattacharyya

    Global market trends and consumer expectations with The Economist’s Barsali Bhattacharyya
    Jun 16 2025
    In this VISION by Protiviti podcast, The Economist Intelligence Unit’s Barsali Bhattacharyya, talks global market trends and customer expectations with Protiviti Managing Director Bryan Comite Protiviti Managing Director Bryan Comite, Customer Experience Strategy lead, Protiviti Digital. As CX moves further into digital domains, Bhattacharyya says we may eventually end up through the looking glass where the future reflects the past. “Businesses that are able to merge automation with human overview will be the winners,” she says.
    You can visit Barsali Bhattacharyya’s LinkedIn page here: www.linkedin.com/in/paulcgodfrey/
    You can visit Bryan Comite’s LinkedIn page here: www.linkedin.com/in/steve-wang-28317b4/
    To see more VISION by Protiviti content on the customer experience and other megatrends, please visit VISION by Protiviti at vision.protiviti.com and subscribe.
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    14 min
  • Samsung Chief Design Officer Mauro Porcini: Human-centricity ignites innovation and purpose

    Samsung Chief Design Officer Mauro Porcini: Human-centricity ignites innovation and purpose
    Jun 9 2025
    In this VISION by Protiviti podcast, Mauro Porcini, President and Chief Design Officer at Samsung, sits down with Protiviti’s Alex Weishaupl, Managing Director, Digital Experience. Porcini says human centricity is the key to unlocking innovation and purpose, and even though AI will surely disrupt design, and almost certainly will decrease the number of workers, it could be for the best. “Ultimately, AI can do the most human thing of all, give us back the happiness we’ve lost over time,” he says.
    You can visit Mauro Porcini’s LinkedIn page here: www.linkedin.com/in/mauroporcini/
    You can visit Alex Weishaupl’s LinkedIn page here: www.linkedin.com/in/alexweishaupl/
    To see more VISION by Protiviti content on the customer experience and other megatrends, please visit VISION by Protiviti at vision.protiviti.com and subscribe.
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    25 min
  • Former Procter & Gamble CMO Jim Stengel: Hyperfocus on customers builds trust in tough times

    Former Procter & Gamble CMO Jim Stengel: Hyperfocus on customers builds trust in tough times
    Jun 2 2025
    In this VISION by Protiviti podcast, Jim Stengel, former Global Marketing Officer at Proctor & Gamble and host of The CMO podcast with Jim Stengel, sat down with Protiviti’s Jen Friese Managing Director and Global Lead of Digital Solutions, to talk about how having a hyperfocus on consumers is the best way to build brand trust and customer loyalty in these tough times. Despite all the current uncertainties, “it’s a great time to be a marketer,” Stengel says.
    You can visit Jim Stengel’s LinkedIn page here: www.linkedin.com/in/jimstengel/
    You can visit Jen Friese’s LinkedIn page here: www.linkedin.com/in/jenniferfriese/
    To see more VISION by Protiviti content on the customer experience and other megatrends, please visit VISION by Protiviti at vision.protiviti.com and subscribe.
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    21 min
  • BYU professor on keys to sustainability success: Get beyond the eighth-quarter mentality

    BYU professor on keys to sustainability success: Get beyond the eighth-quarter mentality
    Apr 28 2025
    In this VISION by Protiviti podcast, Protiviti Managing Director Steve Wang sits down with Paul Godfrey, the William and Roceil Low Professor of Business Strategy at the BYU Marriott School of Business. Godfrey’s latest book, Clean: Lessons from Ecolab’s Century of Positive Impact, lays out a path for companies to improve their social, environmental and business performance. Here, Wang and Godfrey discuss the strategy of sustainability, navigating the regulatory field, creating multi-stakeholder value, and why companies should be committed to people, the planet and profit.
    You can visit Paul Godfrey’s LinkedIn page here:
    https://www.linkedin.com/in/paulcgodfrey/
    You can visit Steve Wang’s LinkedIn page here:
    https://www.linkedin.com/in/steve-wang-28317b4/
    To see more VISION by Protiviti content on sustainability and other megatrends, please visit VISION by Protiviti at vision.protiviti.com and subscribe.
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    15 min
  • Australian Privacy Commissioner Carly Kind updates new rules in Australia's Privacy Act

    Australian Privacy Commissioner Carly Kind updates new rules in Australia's Privacy Act
    Apr 7 2025
    In this VISION by Protiviti podcast, Protiviti Director Hanneke Catts sits down with Carly Kind, Privacy Commissioner for The Office of the Australian Information Commissioner (OAIC), to discuss recent updates to the Australian Privacy Act. The OAIC is an independent national regulator for privacy and freedom of information; its responsibilities include conducting investigations, reviewing decisions, handling complaints, and providing guidance and advice.
    You can visit Carly Kind’s LinkedIn page here: www.linkedin.com/in/carly-kind-0b201727/
    You can visit Hanneke Catt’s LinkedIn page here: www.linkedin.com/in/hannekecatts/
    To see more content on the future of privacy and other megatrends, please visit VISION by Protiviti at vision.protiviti.com and subscribe.
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    20 min
  • AI and teen privacy panel discussion with Future of Privacy Forum leaders

    AI and teen privacy panel discussion with Future of Privacy Forum leaders
    Jan 6 2025
    In this VISION by Protiviti podcast, Protiviti Senior Managing Director Tom Moore leads a discussion on the impact of AI and the critical need for children and teen privacy with key members of the Future of Privacy Forum, a global non-profit organization that serves as a catalyst for privacy leadership and scholarship, advancing principled data practices in support of emerging technologies. Tom welcomes Anne Flanagan, Vice President of Artificial Intelligence for the forum and Bailey Sanchez, Senior Counsel with the Future of Privacy Forum’s U.S. Legislation Team. The panel was recorded as part of VISION by Protiviti’s recent webinar “Building trust through transparency: Exploring the future of data privacy.”
    You can visit Tom Moore’s LinkedIn page here: https://www.linkedin.com/in/tom-moore-76859322/
    You can visit Anne Flanagan’s LinkedIn page here: https://www.linkedin.com/in/annejflanagan/
    You can visit Bailey Sanchez’s LinkedIn page here: https://www.linkedin.com/in/baileysanchez/
    To see more content on the future of privacy and other megatrends, please visit VISION by Protiviti at vision.protiviti.com and subscribe.
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    27 min
  • Panel discussion: Protiviti hosts Forum on the Future of Money and Privacy

    Panel discussion: Protiviti hosts Forum on the Future of Money and Privacy
    Dec 23 2024
    In this VISION by Protiviti podcast, we present a panel discussion hosted by Protiviti Senior Managing Director Tom Moore. The discussion was held in New York in November as part of VISION by Protiviti’s Forum on the Future of Money and Privacy with Protiviti partners The Women’s Bond Club and Société Générale, the host of the live event. Tom leads a lively discussion among panelists Heather Federman, Head of Privacy and Product Counsel at Signifyd; Stephanie Schmidt, Global Chief Privacy Officer and Head of Data Compliance (AI and Cyber) at Prudential Financial; and David Gotard, Chief Information Security Officer at Société Générale.
    You can visit Tom Moore’s LinkedIn page here:
    https://www.linkedin.com/in/tom-moore-76859322/
    You can visit Heather Federman’s LinkedIn page here:
    https://www.linkedin.com/in/heatherfederman/
    You can visit Stephanie Schmidt’s LinkedIn page here:
    https://www.linkedin.com/in/stephanie-schmidt-357a0811/
    You can visit David Gotard’s LinkedIn page here:
    https://www.linkedin.com/in/david-gotard/
    To see more content on the future of privacy and other megatrends, please visit VISION by Protiviti at vision.protiviti.com and subscribe.
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    37 min