In this episode of the Value Coffee Talk podcast, host Tom Pisello speaks with value leader Mike Samuels from Pendo.io about the importance of storytelling in value consulting, the challenges of quantifying ROI, and the role of AI in enhancing value measurement.

They discuss the significance of proof of value, the need for effective customer success programs, and the evolving nature of value roles within organizations. The conversation emphasizes the importance of collaboration across teams and the necessity of establishing clear benchmarks to drive customer success and retention.

Takeaways

• 80% of business cases isn't really about the math.
• Storytelling is crucial in value consulting.
• The math comes last in the value conversation.
• Proof of value must bridge technical and business outcomes.
• Realized value programs are essential for customer success.
• AI is reshaping the value consulting role.
• Attribution challenges can hinder value measurement.
• Value evolves over time and should be documented.
• Look at the entire sales process for value opportunities.
• Don't just focus on the business case; consider the entire customer journey.

In this Value Coffee Talk podcast, Mike Slater, PE Operating Partner for the Carlyle Group, discusses the importance of aligning sales efforts with the ideal customer profile (ICP) to improve pipeline efficiency and win ratios.

In the conversation, Slater emphasizes the need for sales teams to focus on opportunities where they have a higher likelihood of success, the importance of value selling, and the importance of improving retention and expansion in driving growth success.

Takeaways

• 67 % of all of the pipeline does not match the ICP.
• Spending time on the wrong opportunities is inefficient.
• Deals that take longer to close are often lost.
• Align sales efforts with the ideal customer profile to boost success.
• Value selling and a focus on business outcomes is essential.
• Products instrumented to clearly quantify realized value will help drive better retention and growth.

In this Value Coffee Talk podcast episode, host Tom Pisello meets with Angela Hughes, VP of Revenue Acceleration for security firm Ping Identity.

The pair discusses the importance of elevating the level of conversation with customers and prospects, in order to uncover transformative opportunities.

She emphasizes the need and discusses best practices to keep GTM teams focused on tangible business outcomes, and engage with higher-level stakeholders to understand their challenges and needs better.

Takeaways

• Raising the level of conversation opens doors to transformative deals.
• Engaging with top-level stakeholders is crucial.
• Understanding challenges and needs is key to success.
• Conversations should be high and wide within accounts.
• Transformative deals come from understanding client needs.
• Effective communication leads to better opportunities.
• Identifying challenges can lead to more innovative solutions.

In this episode of the Value Coffee Talk podcast, host Thomas Pisellowelcomes Jen Thompson, a seasoned sales performance consultant and former Google sales enablement lead.

The pair discuss the challenges and strategies of enabling and training large sales teams, from her Google experience, and the nuances of working with smaller growth firms. Jen shares insights on how to best acheive growth success: embracing business value selling, creating effective onboarding experiences, embedding change, and overcoming internal resistance to new methodologies and processes.

Takeaways

• Enabling large sales teams requires unifying approaches across diverse regions.
• Psychological safety is crucial for effective team enablement.
• Smaller firms benefit from quicker decision-making and autonomy.
• Bad habits can form early without formal onboarding programs.
• Internal selling is often harder than external selling.
• Leadership commitment is key to successful program implementation.
• Active resistance can hinder adoption of new processes.
• Understanding objections can turn naysayers into champions.
• Embedding change starts at the beginning of the process.
• An enablement plan is essential for driving change and scaling sales.

In this episode of the Value Coffee Talk podcast, host Thomas Pisello and sales strategy / value leader Steve Thibodeau discuss the complexities of ROI in AI implementations.

The pair explore the paradox of AI investments, the challenges of scalability, and the importance of governance and data readiness.

The conversation delves into Gartner's framework for evaluating AI projects, emphasizing the need for change management and effective communication of value propositions. They also highlight the benefits of leveraging external expertise and the significance of measurement in achieving successful outcomes.

Takeaways

• AI implementation often faces a paradox of ROI.
• Scalability is a critical challenge for AI projects.
• Governance and data readiness are essential for success.
• 95% of AI projects fail to deliver expected value.
• Gartner's framework categorizes AI projects into defend, extend, and upend.
• Change management is crucial for AI adoption.
• Consistent messaging across teams enhances value communication.
• Collaborative business cases foster shared ownership of outcomes.
• External expertise can significantly improve AI project success.
• Measurement is key to managing and improving AI initiatives.

In this episode of the Value Coffee Talk Podcast, host Thomas Pisello and Scott Shaul, veteran GTM leader, discuss the concept of the Outcome Economy, which emphasizes aligning vendor and customer incentives around measurable value delivery.

The pair explore how this new economy is changing go-to-market strategies, the role of AI in measuring outcomes, and the transformation needed in customer success teams to focus on value realization.

The conversation also highlights the importance of creating a shared value plan that evolves beyond the sale, ensuring ongoing collaboration between vendors and customers to achieve desired outcomes.

• The outcome economy focuses on charging for value delivered.
• Aligning vendor and customer incentives is crucial for success.
• Customers are more educated and demanding proof before purchasing.
• AI enhances the measurement of outcomes and scalability.
• Customer success teams must shift to a revenue-focused mindset.
• A shared value plan should be a living document managed collaboratively.
• Value realization is essential for customer retention and expansion.
• Pricing models need to adapt to reflect measurable outcomes.
• Understanding unique value propositions is the first step to success.
• Companies should not rush into the outcome economy without preparation.
• titles

00:00 Introduction to the Outcome Economy

03:07 Understanding the Outcome Economy

05:52 Shifts in Go-to-Market Strategies

08:46 The Role of AI in Value Measurement

11:59 Transforming Customer Success

14:53 Creating a Shared Value Plan

17:49 Final Thoughts and Advice

In this episode of Value Coffee Talk, host Thomas Pisello and Jack Cochran, GM of the PreSales Collective, discuss the evolving landscape of sales engineering, particularly in the context of AI and value consulting.

The pair explore the shifting responsibilities of sales engineers, the importance of training and enablement, and the critical role of storytelling in sales conversations.

The conversation also highlights the transition from traditional proof of concept to proof of value, emphasizing the need for sales engineers to embrace change and focus on delivering business value outcomes to customers.

• AI is driving significant changes in sales engineering.
• Sales engineers are evolving into value consultants.
• Training should focus on why solutions matter to customers.
• Soft skills are essential for effective sales conversations.
• The transition to proof of value is crucial for success.
• Sales engineers need to ask the right questions to uncover customer needs.
• Leadership alignment is necessary for implementing changes.
• Storytelling is a powerful tool in sales.
• Different types of business value require different approaches.
• Embracing change can lead to more fulfilling roles for sales engineers.

00:00 Introduction to Value Coffee Talk

02:47 The Evolution of Sales Engineering

05:47 The Role of Value Consultants

08:36 Training and Enablement for Sales Engineers

11:15 The Importance of Storytelling in Sales

14:08 Transitioning to Proof of Value

17:16 Embracing Change in Sales Engineering

In this episode of Value Coffee Talk, Thomas Pisello and Max Elster (CEO / Founder of value automation platform firm Minoa.io) discuss the evolving landscape of value engineering in the age of AI.

The pair explore how AI is reshaping the role of value engineers, emphasizing the importance of differentiation, customer accountability, and the orchestration of value across organizations.

The conversation highlights the need for value engineers to leverage AI effectively, the significance of value realization, and the human element in maintaining meaningful customer relationships. Max encourages the value community to evangelize their roles and share insights to foster growth and collaboration.

• AI has fundamentally changed how software is sold and built.
• Differentiation in products is becoming increasingly challenging.
• Value engineers are evolving into orchestrators of value across organizations.
• Customer success roles are becoming more tied to revenue generation.
• Value realization is crucial for maintaining customer accountability.
• AI can automate specific tasks, enhancing efficiency in value engineering.
• The future of AI in business is about connecting systems and extracting insights.
• Human connections and live interactions remain vital in an AI-driven world.
• Evangelizing the role of value engineering is essential for community growth.
• The value engineering community needs to attract new talent and interest.