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We Fixed It. You're Welcome.

We Fixed It. You're Welcome.

Auteur(s): Gamut Podcast Network
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Armchair quarterbacking isn’t just for sports anymore. We’re taking the same approach to companies: what would you do in their shoes? Each episode, our lively panel will debate a new issue ripped from the headlines involving a different well-known company. Between our instincts, experiences, and unsolicited opinions, we may just come up with gold. At the end, we’ll critique ourselves and see how we did. If we fixed it, you’re welcome! Season 3 launches January 20, 2026. Subscribe to the podcast so you don't miss a single episode!

© 2026 We Fixed It, You're Welcome Développement commercial et entrepreneuriat Entrepreneurship Gestion et leadership Économie
Épisodes
  • Southwest’s LUV Lost

    Southwest’s LUV Lost
    Mar 10 2026
    Southwest Airlines is financially strong. Record revenues. Stock price near multi-year highs.Yet longtime customers are walking away angry.In this episode, we unpack the growing tension between Wall Street performance and customer loyalty at Southwest Airlines. Host Aaron Wolpoff sits down with brand strategist Rene Huey-Lipton, founder of The Dame Collective and former strategy lead on Southwest during its golden years.The question at the center of the conversation:How can a brand be winning financially while simultaneously losing its best customers?From controversial assigned seating to unpopular baggage fees to the triggering “Boarding Royale” Super Bowl campaign, we analyze how strategic shifts have taken the most beloved airline identity in America off course for many consumers.What We Cover1️⃣ The Core Problem: Financial Success vs Brand EquitySouthwest reported record revenue, yet load factors are decliningLoyal flyers publicly declaring they are leavingThe emotional equity of “We’re all in this together” is erodingThe danger of extracting more revenue per customer while shrinking the customer baseRene explains how this mirrors classic Wall Street optimization: maximize short-term revenue, risk long-term brand health.2️⃣ The Boarding Royale BackfireSouthwest’s Super Bowl ad mocked its former open seating model.Instead of feeling like a self-aware evolution, customers felt:BelittledGaslitReduced to the punchlineRene breaks down why making your most loyal customers the joke is a strategic miscalculation.3️⃣ Hierarchy Changes BehaviorReferencing research from Harvard Business School and the University of Toronto, Rene highlights how:Class distinctions increase conflictIntroducing hierarchy shifts employee roles from hosts to refereesSouthwest’s once-democratic seating model helped create communityWhen tiered seating and baggage fees entered the picture, the cultural dynamic shifted.4️⃣ Internal Culture RiskSouthwest’s frontline employees have historically been its greatest asset:HumorWarmthHuman connectionBut layoffs, operational constraints, and policy changes are altering that culture.The episode explores whether internal friction could accelerate brand decline faster than customer dissatisfaction alone.5️⃣ What Should Southwest Do?Rene proposes a bold alternative:A Dual-Brand StrategyModeled after Qantas and Jetstar:Preserve Southwest as a high-trust, economy-focused domestic brandLaunch a separate premium or long-haul sub-brandProtect the emotional equity instead of diluting itOther ideas discussed:Restore fee transparencyRecommit to “Bags Fly Free”Monetize passenger engagement through paid brand research partnershipsRe-empower employees as ambassadors rather than enforcersSubscribe for more deep dives where we fix big business problems with fresh perspectives.Rene Huey-Liptonhttps://www.linkedin.com/in/hueylipton/• Website – www.wefixeditpod.com• Follow us on:Instagram – https://www.instagram.com/wefixeditpodLinkedIn – https://www.linkedin.com/company/wefixeditpodYouTube – https://www.youtube.com/@WeFixedItPodIf you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends!Keep listening to find out how we fix companies and put them back better than we found them.DisclaimerA quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    50 min
  • The Reese’s Controversy with Brad Reese

    The Reese’s Controversy with Brad Reese
    Mar 3 2026

    For generations, a bite of a Reese’s Peanut Butter Cup meant one thing:

    Milk chocolate. Real peanut butter. That unmistakable taste. Now, many loyal fans say something is different.

    In this episode, we sit down with Brad Reese, grandson of H. B. Reese and self-appointed “Protector of Reese’s Brand Integrity,” to unpack a controversy that has caught the world’s attention.

    Brad and others are upset about the current quality of Reese’s products under Hershey’s control, pointing to a shift in taste and either proven or alleged ingredient swaps.

    Emotions are high - people love Reese’s. They want real answers.

    This isn’t just about candy.

    It’s about trust, heritage, and a beloved company at a cultural tension point with its best customers.

    What Sparked the Controversy?

    Brad published an open letter to Hershey’s on LinkedIn calling out what he and many consumers observed:

    • Certain varieties no longer list milk chocolate
    • Some now use “chocolate candy,” “chocolatey coating,” or compound coating
    • Peanut butter replaced in some products with “peanut butter creme”
    • Ingredient changes implemented quietly, without announcement

    While The Hershey Company has publicly stated that core ingredients have not changed, consumers began comparing labels and conducting side-by-side taste tests online.

    The consumer pushback and Hershey’s response quickly went viral, drawing attention from major media outlets and even commentary from MrBeast while promoting his own line of Feastibles.

    A Powerful Quote from Brad

    “They’re stooping for pennies and passing up dollars.”


    Subscribe for more deep dives where we fix big business problems with fresh perspectives.


    Brad Reese

    https://www.linkedin.com/in/bradreesecom/


    • Website – www.wefixeditpod.com

    • Follow us on:

    Instagram – https://www.instagram.com/wefixeditpod

    LinkedIn – https://www.linkedin.com/company/wefixeditpod

    YouTube – https://www.youtube.com/@WeFixedItPod


    If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends!

    Keep listening to find out how we fix companies and put them back better than we found them.


    Disclaimer

    A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.



    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
    Voir plus Voir moins
    1 h et 7 min
  • The Tipflation Trap – Who Eats the Cost?

    The Tipflation Trap – Who Eats the Cost?
    Feb 24 2026

    Tipping used to be simple: good service meant leaving something extra. These days, tips seem like mandatory surcharges, and customers are fed up. In this episode, Aaron and Melissa unpack the growing cultural frustration around “tipflation” and why it’s becoming an increasing pressure point for all involved. We debate who really bears the cost in today’s hospitality economy and look at this from all sides.

    Joining us is expert restaurant consultant Mark Moeller, founder of the consulting firm The Recipe of Success, who brings over four decades of experience in restaurant operations and turnaround.

    Together with Mark, we examine rising labor costs, the psychology of paying, fee transparency, and how to make practices around tipping more sustainable and digestible.


    Practical Takeaways

    For Consumers:

    ● Consider tipping after service is complete

    ● Speak with management before leaving damaging reviews

    ● Recognize tipping is tied to systemic wage structures

    For Operators:

    ● Prioritize price and fee transparency

    ● Use POS data to fairly allocate tip pools

    ● Invest in training to justify value perception

    ● Avoid arbitrary surcharges that erode trust


    The “Fix” (At Least for Now)

    The group proposes:

    ● Transparent pricing models

    ● Reduced reliance on hidden fees

    ● Introduce enticing customer rewards that reinforce tipping behavior

    ● Continual experimentation with patience and grace on all sides

    ● Industry-wide creativity and collaboration


    There is no overnight solution. But thoughtful policy adjustments, communication, and empathy between operators, staff, and customers may reduce friction.


    Guest Spotlight

    Mark Moeller

    Founder, The Recipe of Success National restaurant consulting firm specializing in operations, training, and financial analysis


    Website: recipeofsuccess.com


    Enjoyed the Episode?

    Instead of tipping the hosts, leave a five-star review on your favorite podcast platform. And if you're listening from a restaurant or coffee shop, consider showing appreciation to the team serving you.

    Subscribe for more deep dives where we fix big business problems with fresh perspectives.

    Mark Moeller

    https://www.linkedin.com/in/therecipeofsuccess/

    Mark's website: https://recipeofsuccess.com


    • Website – www.wefixeditpod.com

    • Follow us on:

    Instagram – https://www.instagram.com/wefixeditpod

    LinkedIn – https://www.linkedin.com/company/wefixeditpod

    YouTube – https://www.youtube.com/@WeFixedItPod

    If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends!


    Keep listening to find out how we fix companies and put them back better than we found them.


    Disclaimer

    A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

    By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
    Voir plus Voir moins
    50 min
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