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What the Fixed Ops?! (WTF?!)

What the Fixed Ops?! (WTF?!)

Auteur(s): Russell Hill Charity Dunning
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À propos de cet audio

 Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast.

Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.Russell Hill Gestion et leadership Politique Économie
Épisodes
  • Accountability, Culture, & $55K a Month in Service Upsell | Scott Falcone

    Accountability, Culture, & $55K a Month in Service Upsell | Scott Falcone
    Feb 2 2026
    In this episode, dealer Scott Falcone breaks down the methodology behind his recent fixed ops success, sharing the structure, accountability, and operational discipline driving measurable gains in his service department.

    Scott walks us through how he thinks about efficiency, culture, and decision-making inside the dealership and why accountability is built into his successful system. From balancing calendar structure with white space to tightening fixed operations processes, this is a real-world look at what’s working for this dealer.

    Scott also shares his journey in automotive retail, from early lessons in sales and failure, to taking calculated risks, betting on himself, and building a business with intention. His story is honest, grounded, and full of perspective for anyone navigating leadership in today’s automotive landscape.

    In this episode, we dive into:
    • Why sales was the jumping-off point for long-term success
    • Embracing fear and using it as a growth tool
    • How culture directly impacts performance
    • Why accountability is non-negotiable in his business
    • The industry as a double-edged sword
    • Balancing sales leadership with administrative responsibility
    • Structure vs. calendar white space
    • Driving efficiencies in fixed operations

    Russell and Charity get a dealer’s-eye view of what productive leadership really looks like inside the store.

    If you want to learn, grow, and hear what it’s truly like to run a dealership with intention, don’t miss this episode of What the Fixed Ops?!.

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    00:00 Introduction to Scott Falcone
    01:08 Scott's Journey in the Automotive Industry
    03:04 The Role of Luck and Risk in Success
    06:30 The Importance of Sales Experience
    10:32 Mentorship and Learning from Failure
    14:44 Building a Positive Culture in Business
    19:14 Accountability and Performance Standards
    20:49 The Impact of Technology in Dealerships
    29:12 Challenges in Recruiting and Retaining Talent
    36:01 The Importance of Knowledge Sharing
    45:05 Fixed Operations and Service Department Success
    51:37 Vendor Relationships and Trust
    Voir plus Voir moins
    57 min
  • AI vs. AI: Cybersecurity’s New Reality - #automotive #shorts #dealership

    AI vs. AI: Cybersecurity’s New Reality - #automotive #shorts #dealership
    Jan 30 2026
    AI is being used to stop attacks and to launch them. Justin Shanken breaks down what this means for companies trying to stay protected in an AI-driven threat landscape.

    Watch the full episode: https://youtu.be/DsWyNfZA_-4

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Voir plus Voir moins
    1 min
  • LinkedIn Secret that Spots Spam Every Time - #automotive #shorts #dealership

    LinkedIn Secret that Spots Spam Every Time - #automotive #shorts #dealership
    Jan 29 2026
    Getting spammed on LinkedIn?

    Justin Shanken shares a simple trick: using emojis in your name can disrupt AI formatting—making it easy to spot spam messages every time.

    Watch the full episode: https://youtu.be/DsWyNfZA_-4

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Voir plus Voir moins
    1 min
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