Épisodes

  • Accountability, Culture, & $55K a Month in Service Upsell | Scott Falcone

    Accountability, Culture, & $55K a Month in Service Upsell | Scott Falcone
    Feb 2 2026
    In this episode, dealer Scott Falcone breaks down the methodology behind his recent fixed ops success, sharing the structure, accountability, and operational discipline driving measurable gains in his service department.

    Scott walks us through how he thinks about efficiency, culture, and decision-making inside the dealership and why accountability is built into his successful system. From balancing calendar structure with white space to tightening fixed operations processes, this is a real-world look at what’s working for this dealer.

    Scott also shares his journey in automotive retail, from early lessons in sales and failure, to taking calculated risks, betting on himself, and building a business with intention. His story is honest, grounded, and full of perspective for anyone navigating leadership in today’s automotive landscape.

    In this episode, we dive into:
    • Why sales was the jumping-off point for long-term success
    • Embracing fear and using it as a growth tool
    • How culture directly impacts performance
    • Why accountability is non-negotiable in his business
    • The industry as a double-edged sword
    • Balancing sales leadership with administrative responsibility
    • Structure vs. calendar white space
    • Driving efficiencies in fixed operations

    Russell and Charity get a dealer’s-eye view of what productive leadership really looks like inside the store.

    If you want to learn, grow, and hear what it’s truly like to run a dealership with intention, don’t miss this episode of What the Fixed Ops?!.

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    00:00 Introduction to Scott Falcone
    01:08 Scott's Journey in the Automotive Industry
    03:04 The Role of Luck and Risk in Success
    06:30 The Importance of Sales Experience
    10:32 Mentorship and Learning from Failure
    14:44 Building a Positive Culture in Business
    19:14 Accountability and Performance Standards
    20:49 The Impact of Technology in Dealerships
    29:12 Challenges in Recruiting and Retaining Talent
    36:01 The Importance of Knowledge Sharing
    45:05 Fixed Operations and Service Department Success
    51:37 Vendor Relationships and Trust
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    57 min
  • AI vs. AI: Cybersecurity’s New Reality - #automotive #shorts #dealership

    AI vs. AI: Cybersecurity’s New Reality - #automotive #shorts #dealership
    Jan 30 2026
    AI is being used to stop attacks and to launch them. Justin Shanken breaks down what this means for companies trying to stay protected in an AI-driven threat landscape.

    Watch the full episode: https://youtu.be/DsWyNfZA_-4

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
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    1 min
  • LinkedIn Secret that Spots Spam Every Time - #automotive #shorts #dealership

    LinkedIn Secret that Spots Spam Every Time - #automotive #shorts #dealership
    Jan 29 2026
    Getting spammed on LinkedIn?

    Justin Shanken shares a simple trick: using emojis in your name can disrupt AI formatting—making it easy to spot spam messages every time.

    Watch the full episode: https://youtu.be/DsWyNfZA_-4

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
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    1 min
  • Losing Lawsuits Are Forcing OEM Change - #automotive #shorts #dealership

    Losing Lawsuits Are Forcing OEM Change - #automotive #shorts #dealership
    Jan 28 2026
    Justin Shanken explains why negligence is becoming far less defensible and how manufacturers are shifting toward prevention and accountability to avoid future breaches.

    Watch the full episode: https://youtu.be/DsWyNfZA_-4

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Voir plus Voir moins
    1 min
  • Class Action Lawsuits Are Changing Automotive - #automotive #shorts #dealership

    Class Action Lawsuits Are Changing Automotive - #automotive #shorts #dealership
    Jan 27 2026
    Justin Shanken explains how manufacturers are working to move away from claims of gross negligence and negligence related to security breaches and what that means for dealers and vendors moving forward.

    Watch the full episode: https://youtu.be/DsWyNfZA_-4

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Voir plus Voir moins
    1 min
  • Why North Korea Is a Growing Cyber Threat - #automotive #shorts #dealership

    Why North Korea Is a Growing Cyber Threat - #automotive #shorts #dealership
    Jan 26 2026
    Justin Shanken closely monitors global security trends and explains why North Korea is becoming a growing concern in the cybersecurity landscape and what that means for businesses today.

    Watch the full episode: https://youtu.be/DsWyNfZA_-4

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Voir plus Voir moins
    1 min
  • Don’t Click on Suspicious Emails - #automotive #shorts #dealership

    Don’t Click on Suspicious Emails - #automotive #shorts #dealership
    Jan 23 2026
    One of the most common cybersecurity mistakes is clicking suspicious emails.

    Justin Shanken explains why you should never click questionable links and why going directly to the website is the safer way to investigate.

    Watch the full episode: https://youtu.be/DsWyNfZA_-4

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Voir plus Voir moins
    1 min
  • Small Companies Can’t Fly Under Radar Anymore - #automotive #shorts #dealership

    Small Companies Can’t Fly Under Radar Anymore - #automotive #shorts #dealership
    Jan 22 2026
    AI has changed cybersecurity completely.

    Small companies can no longer “fly under the radar.” With AI being used as a hacking tool, every business - regardless of size - is now a target. Justin Shaken explains why this matters and what companies need to understand moving forward.

    Watch the full episode: https://youtu.be/DsWyNfZA_-4

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Voir plus Voir moins
    1 min