Titres dans Communication et habilités sociales

Master negotiator Herb Cohen has been successfully negotiating everything from insurance claims to hostage releases to his own son's hair length and hundreds of other matters for over five decades. Ever since coining the term win-win in 1963, he has been teaching people the world over how to get what they want in any situation. In clear, accessible steps, he reveals how anyone can use the three crucial variables of power, time, and information to always reach a win-win negotiation.

When a high-conflict person has one of five common personality disorders—borderline, narcissistic, paranoid, antisocial, or histrionic—they can lash out in risky extremes of emotion and aggression. And once an HCP decides to target you, they’re hard to shake. But there are ways to protect yourself. Using empathy-driven conflict management techniques, Bill Eddy, a lawyer and therapist with extensive mediation experience, will teach you to spot warning signs of the five high-conflict personalities in others and in yourself.

“One of those life-changing reads that makes you see—or, in this case, hear—the whole world differently.” —Megan Angelo, author of Followers “At times chilling, often funny, and always perceptive and cogent, Cultish is a bracing reminder that the scariest thing about cults is that...

Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.

BeMo's Ultimate Guide to Multiple Mini Interview (MMI) is the most comprehensive resource for MMI preparation. Written by former MMI evaluators, admissions committee members, and award-winning scientists, this guide is a must-listen for all applicants with an upcoming MMI interview. The guide includes proven strategies, sample MMI questions and answers, two full length mock MMIs, and access to a sample mock MMI simulator.

What if making one tweak to your day-to-day conversations could immediately improve every relationship in your life? In this three-hour, conversational listen, you'll discover the whats, whys, and hows of one of the most valuable (yet surprisingly little-known) communication skills - validation.

Is my relationship worth saving? Will the trust ever come back? How can things be good between us again? Whether broken trust is due to daily dishonesties, a monumental betrayal, or even a history of hurts from the past, it can put a relationship at risk. This is the first book to show you exactly what to do to restore trust in your relationship, regardless of how it was damaged.

In Empty Your Backpack, Sam Demma demonstrates that your dreams are in reach, and it's the beliefs you carry and the actions you take that determine whether you will achieve them. Demma provides a guide on how to move closer to your dreams faster than you ever imagined. He shows that by cultivating empowering beliefs while committing to consistent actions that fuel your creativity and growth, you can make things happen in your life the way you envision.

Len Tomaka shares the best comebacks, wisecracks, and retorts that he's learned over the years in this audiobook that shares life lessons while helping introverts engage with others.

A classic guide reimagined for a hyperconnected world. How to Win Friends and Influence People delivers practical, human-centered strategies for building trust, communicating with clarity, and creating meaningful relationships—at work, online, and in everyday life.

ستسمعنا نتحدث كثيرًا في هذا الكتاب عن إبراز الأشياء شخصيتك الأصيلة. وهذا لأن جوهر الموضوع هو ما يلي: أن تصبح خطيبًا مفوهًا يعني أن تجلب أفضل نسخة من نفسك إلى المسرح، ولا تحاول أن تكون شخصًا آخر. يمكنك تزييف ذلك لبعض الوقت، ولكن ليس لوقت طويل. يوضح روبرت كورب، مدير جودة التدريب في مؤسسة ديل كارنيجي، الأمر على هذا النحو: «عندما كنت موظف مبيعات، خسرت صفقة كبيرة في بداية مسيرتي المهنية. كانت شركة دولية ضخمة، وكنت قد قدمت عرض مبيعات مهمًّا حقًّا. كنت على أكمل استعداد، دخلت وقلت ما لدي، لكنني لم أفز بالصفقة. لكن لماذا؟ أخبرني صديقي: «أنا آسف، لكنك تركت انطباعًا مملًّا لديهم».

Listening is a skill—even an art—and it’s essential to learning and to life. Indeed, as Plutarch writes in How to Listen, “listening well is the foundation for living well.” In this volume, Jeffrey Beneker presents a vivid and accessible new translation of Plutarch’s classic essay about how to become a skilled listener, complete with an inviting introduction.

Are the narcissists in your life making you miserable? Are you worn out by their constant demands for attention, their absolute conviction they are right (even when they’re clearly not), their determination to do whatever they want (regardless of the impact), and their baffling need to control everyone and everything around them? In this thought-provoking, sanity-saving audiobook, Thomas Erikson helps you understand what makes narcissists tick and, crucially, how to handle them without wearing yourself out in the process.

This audiobook is your practical, step-by-step guide to overcoming conversational anxiety and connecting with anyone—without pretending to be someone you're not. Written by communication expert and social skills coach Nathan Soren, Mastering Small Talk teaches you how to feel calm, confident, and clear in any conversation—whether at work, at a party, online, or in everyday life.

Words. We use them all the time, every day, mostly without giving them much thought at all. We take for granted that they’re here at our disposal whenever we need them. But if you’ve ever wished you could communicate more effectively, words are the place to start. It’s incumbent upon you to choose the best words to accomplish your goals, because how you choose to communicate influences—well, everything! The power of communication shapes our professional goals, our relationships, and our lives—so the words we choose to use carry a great deal of power.

Cet ouvrage traite de ce que l'on nomme en anglais les soft skills, soit les habiletés relationnelles qui reposent sur l'intelligence émotionnelle (altruisme, connaissance de soi, communication bienveillante, empathie, conscience sociale, etc.). Ces compétences sont aujourd'hui primordiales pour évoluer dans les différents groupes qui composent notre existence : couple, famille, cercle d'amis, monde du travail.

Celebrating the seventy-fifth anniversary of the original landmark bestseller How to Win Friends and Influence People, comes an up-to-the-minute adaptation of Carnegie’s timeless prescriptions for the digital age. Dale Carnegie’s principles have endured for nearly a century. Since its...

In Think Like a Horse, veteran “horse whisperer” and leadership expert Grant Golliher applies his hard-won horse sense to teach invaluable lessons anyone can use to live a fuller, more successful life. Grant Golliher is what some would call a “horse whisperer,” able to get a wild horse...

What is effective reasoning? And how can it be done persuasively? These questions have been asked for thousands of years, yet some of the best thinking on reasoning and argumentation is recent and represents a break from the past. These 24 engaging lectures teach you how to reason, how to persuade others that what you think is right, and how to judge and answer the arguments of others - and how they will judge yours.

The insecurity, worry, self-doubt, and social anxiety that come with caring too much about what people think can be overwhelming. Does this mean you should go and live a solitary life in the hills, away from people and the BS that comes with them? No. There is a better way. From best-selling author Carl Vernon, You Care Too Much is a no-holds-barred wake-up call about what social anxiety really is, how it affects you, and what you can do about it.